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Recipient
K Health
#283, 2nd Main Rd, Shanbogh Layout, Vibhutipura Extension, Doddanekundi
560037 Bengaluru , India
REF/2025GRHS4
Cancellation K Health: Easy Method
What is K Health
Service overview
K Health is a digital health platform that provides AI-driven symptom assessment and access to clinicians, telemedicine visits, diagnostic bookings, and healthcare products in India through Khealth.in and globally via K Health apps.
How it is offered in India
In India services include diagnostic test bookings and healthcare product sales through Khealth.in, with local support and terms governed under Indian law.
How to cancel K Health
Cancel diagnostic test appointments (India)
- Contact support at [email protected] or call +91 9538872009 to request cancellation for diagnostic test appointments booked via Khealth.in.
- Cancel at least 24 hours before the scheduled appointment to avoid possible cancellation charges; cancellations within 24 hours may incur charges.
Cancel orders and subscriptions
- Healthcare product orders: request cancellation before dispatch by contacting customer support; once shipped, follow the return policy.
- Paid subscriptions/memberships (global K Health app): cancel by emailing [email protected] at least 48 hours before the end of the billing cycle or free trial to avoid automatic renewal.
- App Store/Google Play: cancelling via the platform may also be necessary; follow Apple/Google platform rules for refunds and cancellations.
What happens when you cancel
Access after cancellation
If you cancel a paid membership before renewal, access typically continues until the end of the current billing term.
Renewal and billing
To avoid automatic renewal you must cancel at least 48 hours before the billing cycle end for memberships. Platform-managed subscriptions may follow different timing rules.
Account and data
Canceling a subscription does not necessarily delete your account or medical records. Check the terms and privacy policy for data retention details.
Will I get a refund?
Diagnostic service refunds (India)
- Refunds for diagnostic services booked via Khealth.in are available only if cancellation occurs within 24 hours of booking.
- Approved refunds are processed to the original payment method within 7 - 10 business days.
Product returns and refunds
- Refunds for returned healthcare products are processed after receipt and inspection, typically within 7 - 10 business days to the original payment method.
- Some items (perishables and certain personal items) are non-returnable and non-refundable.
Membership and subscription refunds
- Global K Health memberships are generally non-refundable; there are no refunds for partially used membership periods unless explicitly stated in the plan.
- Platform (Apple/Google) refund policies may allow refunds under their rules; request refunds via the store where you subscribed if applicable.
K Health plans and pricing
Available pricing information
No official INR pricing is published on the Indian site. Below table shows user-reported examples and should be verified with K Health directly before purchase.
| Plan | Price (INR) | Period | Notes |
|---|---|---|---|
| Monthly (user-reported) | ₹99.00 | Monthly | Originally shown (user report, Dec 2024) |
| Annual (user-reported, incorrect) | ₹6,800.00 | Annual | User-reported incorrect display |
| Monthly (corrected popup) | ₹390.00 | Monthly | Popup offer reported Apr 2025 |
Confirm before subscribing
Because INR pricing shown in user reports may be inconsistent, contact K Health support for current, official pricing before subscribing or completing payment.
Your consumer rights in India
Legal protections
Under the Consumer Protection Act, 2019, consumers have rights against unfair trade practices and can claim redress for deficient services or misleading claims.
Limitations and practical steps
- K Health’s specific cancellation and refund terms for diagnostics, products, and subscriptions set the primary expectations; these terms are governed under Indian law and the jurisdiction noted in the terms.
- The standard 14-day cooling-off for distance contracts typically applies to goods, not necessarily to telehealth services or subscriptions; refunds are therefore dependent on the policy details above.
- If you believe the policy is unfair or misrepresented, you may raise a complaint with the National Consumer Helpline or pursue consumer protection forums.
Customer experiences
Positive feedback
Many users report convenience, quick prescriptions, friendly providers, and time saved compared with in-person visits.
See user reviews for positive experiences and common praises from customers.
Negative feedback
Complaints include long wait times for clinician responses, impersonal or generic advice, abrupt session disconnections, and issues with prescriptions.
Some users on forums have reported not receiving expected prescriptions or being dissatisfied with diagnoses and service handling.
Documentation checklist
For cancellations and refunds
- Order or booking confirmation (booking ID, date, service details).
- Payment proof (transaction ID, payment method details).
- Communication records with support (emails, call logs, timestamps).
For complaints or escalations
- Screenshot or exported copy of product listing or subscription offer (if price/display dispute).
- Any medical records or consultation notes relevant to a deficient-service claim.
Common mistakes
Missing the cancellation window
Users often attempt to cancel within 24 hours of a diagnostic appointment and incur charges because the policy requires cancellation at least 24 hours prior.
For subscriptions, failing to cancel at least 48 hours before billing can result in an automatic renewal.
Assuming platform and vendor policies are identical
Purchases via App Store or Google Play may require cancellation through the platform as well as contacting K Health; relying on only one route can delay refunds or stop renewals.
Also, assuming a universal 14-day cooling-off right for telehealth services can lead to denied refund requests; always check the specific service terms.
Comparative recap
Key policy comparison
| Item | Cancellation window | Refund availability | Contact method |
|---|---|---|---|
| Diagnostic appointments (India) | Cancel ≥24 hours before appointment | Refund only if cancelled within 24 hours of booking (subject to processing) | [email protected] or +91 9538872009 |
| Healthcare products (Khealth.in) | Cancel before dispatch | Refund after return inspection (7 - 10 business days); some items non-returnable | Customer support via Khealth.in contact channels |
| Global app memberships | Cancel ≥48 hours before billing cycle end recommended | Generally non-refundable; check store refund rules for platform subscriptions | Email [email protected] and platform (App Store / Google Play) if applicable |
After cancelling
Follow-up actions
- Keep confirmation of cancellation and any support ticket IDs until refunds or credits are confirmed.
- Monitor your bank or payment method for the refund within the stated processing time (typically 7 - 10 business days where applicable).
Helpful links
- K Health India - Cancellation & Refund Policy
- K Health - Terms of Service (international)
- K Health India - Terms & Conditions
- Guide - Canceling a Subscription on Android (platform info)
Address
Registered address (India)
#283, 2nd Main Rd, Shanbogh Layout, Vibhutipura Extension, Doddanekundi, Bengaluru, Karnataka 560037, India
Contact pointers
For cancellations and policy questions contact [email protected] or call +91 9538872009. For global membership queries email [email protected].
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Written by Pari Menon
Regulatory watch · 4 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 4 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your K Health diagnostic test appointment, contact support at [email protected] or call +91 9538872009 at least 24 hours before the scheduled appointment to avoid cancellation charges.
Generally, K Health memberships are non-refundable. However, to avoid automatic renewal, you must cancel at least 48 hours before the end of the billing cycle.
You can cancel healthcare product orders by contacting customer support before dispatch. Once shipped, follow the return policy for refunds.
If you cancel your K Health subscription before renewal, you will typically retain access until the end of the current billing term.
Refunds for diagnostic services booked via K Health are processed to the original payment method within 7-10 business days, but only if cancellation occurs within 24 hours of booking.