Cancellation HealthifyMe: Easy Method

What is HealthifyMe

Overview

HealthifyMe is an India-based health and wellness app that provides personalized diet plans, workout routines, tracking tools and subscription-based coaching services.

How it works

Users subscribe through the web or mobile app (Google Play or Apple App Store) to access AI plans, coach plans and pro plans with varying features and durations.

How to cancel HealthifyMe

Cancel via Google Play or Apple App Store

• Open the Google Play Store or Apple App Store on the device you used to subscribe.
• Go to Subscriptions (Google Play) or Account > Subscriptions (App Store), find the HealthifyMe subscription and choose Cancel.
• Refund requests for these store purchases must be handled through the respective store - HealthifyMe cannot cancel or process refunds for store purchases.

Cancel web (direct) subscriptions

• Log in to your HealthifyMe account on the web or app and go to your Subscription / Billing section.
• Request cancellation at least 24 hours before the subscription renewal to prevent automatic renewal.
• If you cannot cancel online, contact HealthifyMe support through the app or recorded customer channels and keep a copy of the cancellation confirmation.

What happens when you cancel

Access and service

Cancelling stops future auto-renewal. You typically retain access until the end of the paid billing period unless otherwise stated by the plan terms.

Data and account

Account data and history are generally retained per HealthifyMe policies; cancelling a subscription does not automatically delete your account or personal data unless you request account removal.

Will I get a refund?

Web subscriptions (HealthifyMe plans)

HealthifyMe offers tiered refunds if you cancel web subscriptions within the first 45 days. The refund schedule is time-based as follows:

• Day 0 - 15: 75% refund
• Day 16 - 30: 50% refund
• Day 31 - 45: 25% refund
• After Day 45: No refund available

App Store / Google Play purchases & physical items

For AI plans bought through the App Store or Google Play, refunds and cancellations are governed by those platforms; HealthifyMe cannot process or override them.

Physical items included with plans (for example Smart Scale or CGM) are listed as non-returnable and non-refundable, but their value is not deducted from the eligible refund amount for web subscriptions.

HealthifyMe plans and pricing

Current sample plans

The table below lists commonly available plans and prices sourced from HealthifyMe plan listings and public offers. Prices and availability may change.

Notes on pricing

Offers and bundle discounts (for example 3-month bundles) reduce the effective monthly cost. Confirm final price at checkout.

Your consumer rights in India

Right to clear terms

Under Indian consumer protection norms, you have a right to clear cancellation and refund terms before purchase. Sellers must honour their published policies.

When to escalate

If services or goods are not delivered or policies are misrepresented, you may file a consumer complaint, seek a refund, or pursue remedies under the Consumer Protection Act, 2019.

Customer experiences

Positive feedback

Some users praise quick and helpful customer responses for specific issues and appreciate the coaching and app features.

Common complaints

Public reviews frequently cite slow or absent customer service, delivery failures for devices (Smart Scale, CGM), unclear billing and difficulties obtaining refunds.

For a sample of user reviews, see the public review page: HealthifyMe reviews on Trustpilot.

Documentation checklist

Before contacting support

• Subscription/order ID and purchase date
• Payment receipts or transaction screenshot
• Plan name and billing cycle details
• Delivery tracking and serial numbers for devices (if applicable)

When escalating a refund or complaint

• Copies of all communication with customer care (emails, chat transcripts)
• Bank statement entries showing the charge
• Any screenshots of in-app cancellation attempts or error messages

Common mistakes

Not cancelling in the right place

Many users attempt to cancel via HealthifyMe when the subscription was purchased through Google Play or the App Store; those must be cancelled on the store.

Missing time limits and evidence

Failing to request cancellation or refunds within the stated windows (24-hour renewal cutoff, 45-day refund window) or not keeping receipts and communication makes claims harder to resolve.

Comparative recap

Quick comparison

The table below summarizes key differences between web purchases and app-store purchases to help you decide how to cancel and claim refunds.

How to use this table

Use it to check where you purchased the plan and follow the appropriate cancellation/refund route described earlier.

After cancelling

Next steps

Keep copies of confirmation messages, receipts and support chats until refunds or other issues are fully resolved.

Where to seek help

• Contact HealthifyMe in-app support or use the help section in your account.
• If unresolved, you may escalate with your payment provider or file a consumer complaint under Indian law.
• For examples of user reports and experiences, see public reviews: Trustpilot: HealthifyMe reviews.

Address

Registered office

HealthifyMe Wellness Private Limited

30, 80 Feet Road, HAL 3rd Stage, Indiranagar, Bengaluru, Karnataka 560075, India

Notes

No separate public address for subscription cancellations is specified; use in-app support or the registered office for formal communications if required.