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Cancel KEEPS
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Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Keeps service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Keeps: Easy Method
What is Keeps
Overview
Keeps is a subscription-based service focused on men's hair loss prevention and treatment. It offers online consultations and delivers prescription treatments on a recurring schedule.
Services offered
Services typically include medication plans, follow-up care, and digital tools such as photo tracking. Subscriptions are billed on a recurring basis until cancelled.
How to cancel Keeps
Cancel based on where you subscribed
- If you subscribed through the Apple App Store, cancel inside Apple's subscription settings. Keeps cannot cancel App Store subscriptions for you. See guidance: Postclic: Cancel Keeps.
- If you subscribed through Google Play, cancel through Google Play’s subscription management. Keeps does not manage Play subscriptions directly.
- If you subscribed on the Keeps website, follow the site cancellation flow (log in → "I'd like to cancel my subscription"). See official steps: Keeps Help Center.
Other cancellation channels
- Text or call: 833‑1745‑3377 (US number provided by Keeps; use country dialing rules from India when calling internationally).
- Use the chat button on the Keeps website or email help@keeps.com to request cancellation.
- Cancellation is effective only when you receive an explicit confirmation from Keeps.
What happens when you cancel
Account access and services
After a confirmed cancellation, Keeps will stop future automatic refills tied to the subscription. Your account remains accessible for viewing past orders and medical notes unless you request deletion.
Shipments and billing
If your next refill was processed before cancellation, you may still receive that shipment and be billed for it. Keeps advises calling immediately if a refill is scheduled within 24 hours to avoid overlapping shipments.
Will I get a refund?
Keeps refund policy
Keeps states that purchases of prescription treatments are final and not refundable because medications cannot be returned or reused for safety reasons.
Exceptions and replacements
- Keeps will replace items only if they are defective or damaged on arrival; monetary refunds are generally not offered.
- If you believe an item is defective, follow Keeps’ returns/replacement process as described in their policy: Keeps Refund & Return Policy.
Keeps plans and pricing
Overview
Public, verifiable pricing details for Keeps subscription tiers are not available in the provided sources for India. For exact pricing, contact Keeps directly.
Contact to obtain pricing
Use the Keeps account dashboard, support chat, or email help@keeps.com to request current prices and billing terms for your region.
| Plan | What's included | Price |
|---|---|---|
| Standard subscription | Online consultation, prescription treatment, recurring shipments | Contact for pricing |
| One‑time order / consult | Single consultation or purchase (if available) | Contact for pricing |
Your consumer rights in India
Basic rights under Indian law
Under the Consumer Protection Act and related laws, Indian consumers have the right to accurate information, fair treatment, and remedies for defective or misrepresented products and services.
How to escalate a problem
- If Keeps charges after cancellation, fails to honor discounts, or sends defective items, you may pursue redress via the National Consumer Helpline or District Consumer Disputes Redressal Commissions.
- Keep records of all communications (emails, chat logs, order numbers, bank statements) as evidence for any complaint or legal filing.
Customer experiences
Positive feedback
Many users report effective outcomes from consistent use, straightforward ordering, and responsive customer service. Customers often praise the convenience of online consultations and regular refills.
Negative feedback
Negative reviews commonly describe difficulty cancelling subscriptions, unexpected charges after cancellation, early shipments that cause overstocking, and occasional billing errors.
Some users also reported issues with the platform’s AI-driven photo scanning. See user reviews: Trustpilot: Keeps reviews.
Documentation checklist
Essential items to collect
- Order numbers and dates for each charge you dispute.
- Confirmation email or message showing cancellation (if received).
- Screenshots of subscription settings, billing statements, and chat transcripts.
Supporting evidence for complaints
- Bank or card statements showing charges and timestamps.
- Copies of all emails and support responses from Keeps.
- Photographs of damaged items if claiming defects.
Common mistakes
Canceling in the wrong place
A common mistake is attempting to cancel a subscription on Keeps while the plan was purchased through Apple or Google. App Store and Play Store subscriptions must be cancelled in those platforms to stop billing.
Not waiting for confirmation
Another frequent error is assuming cancellation is complete without receiving explicit confirmation from Keeps. Always wait for and keep the written confirmation to avoid future billing disputes.
Comparative recap
Quick feature comparison
| Feature | Keeps | Typical competitor |
|---|---|---|
| Subscription cancellation | Website cancellations possible; App Store/Google Play must be cancelled through those stores | Varies; some competitors centralize cancellation via their site or app |
| Refunds | No refunds for prescription treatments; replacements for defects only | Some competitors offer prorated refunds or returns depending on policy |
| Customer feedback | Mixed - many positive treatment reports but frequent cancellation/billing complaints | Mixed; resolution speed and billing transparency vary by provider |
| Pricing transparency | Contact required for current regional pricing | Often publicly listed, but regional differences apply |
After cancelling
What to monitor
Watch your bank or card statements for unexpected charges for at least one billing cycle after cancellation. Keep copies of any confirmation message as proof.
Useful links and contacts
- How to cancel on Keeps (official): Keeps Help Center - Cancel
- Refund & return policy: Keeps Refund & Return Policy
- Independent guide on cancellation steps: Postclic: Cancel Keeps
- General reviews and customer reports: Trustpilot: Keeps reviews
Address
Corporate headquarters
Thirty Madison, Inc. (Keeps) - 29 W 30th St, 4th Fl, New York, NY 10001, United States.
Using the address for formal notices
Use this corporate address for formal written complaints or legal notices. For consumer complaints in India, also use local dispute resolution channels as described above.