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Cancellation service #1 in UAE
Cancellation Keeps: Easy Method
What is Keeps
Overview
Keeps is a subscription-based service that provides men’s hair loss prevention treatments, including FDA-approved topical and oral options delivered directly to customers.
The service pairs online medical intake and prescription fulfillment with regular refills shipped on a schedule unless the subscription is canceled.
Who it’s for
Keeps is aimed at adults seeking ongoing treatment for pattern hair loss who prefer home delivery and subscription management.
Because treatments are prescription-based, users interact with clinicians and must follow safety and dispensing rules.
How to cancel Keeps
Cancel online (recommended)
- Log in to your Keeps account at keeps.com.
- Go to Subscription Management and select "I'd like to cancel my subscription," then provide a reason.
- Wait for a confirmation email - cancellation is finalized only after you receive that email.
Other cancellation methods
- Call or text Keeps at 833 1745 1377 (available 10 am - 6 pm ET) to request cancellation directly.
- Use Keeps chat support or email support via the official help pages for assistance.
- If purchased via the Apple App Store or Google Play, cancel through Apple’s or Google’s subscription management systems instead of Keeps.
What happens when you cancel
Access and deliveries
Once cancellation is processed and confirmed by email, future auto-refills stop and no new orders are placed from the subscription.
If your next refill is scheduled within 24 hours, contact support by phone to ensure the cancellation is processed before the order is manufactured and shipped.
Account and data
Your Keeps account remains available for access to past orders and medical records unless you request account deletion.
If you want data removed, contact Keeps support and request account closure; retention may be required for medical or legal reasons.
Will I get a refund?
Keeps refund policy
Keeps states that prescription treatments are non-returnable and purchases are final because prescriptions cannot be re-dispensed for safety reasons.
This means refunds are generally not offered even for unused products.
Exceptions and exchanges
- Keeps will replace items that arrive defective or damaged - contact support and provide evidence to request a replacement.
- For purchases made through Apple or Google, you may have additional refund options via those platforms’ refund processes.
Keeps plans and pricing
Pricing availability
Keeps lists pricing primarily in USD and does not appear to provide localized subscription pricing in AED for UAE billing on its public site.
Exact subscription prices for UAE customers are not publicly published by Keeps; contact support for localized quotes or billing options.
Sample purchases and one-time items
| Plan / Item | Price | Period / Notes |
|---|---|---|
| Keeps Minoxidil 5% Solution (3-month supply) | Contact for pricing | One-time retail purchase or subscription options may exist |
| Keeps Hair Thickening Shampoo (8 oz) | Contact for pricing | One-time retail purchase |
| Minoxidil Foam + Thickening Shampoo Bundle | Contact for pricing | One-time bundle purchase |
Your consumer rights in United Arab Emirates
General UAE protections
UAE consumer law generally provides a cooling-off period for some online purchases, typically 14 days from receipt for many goods and services.
Exceptions commonly apply for personalized or prescription items, which may be excluded from returns and refunds.
How this applies to Keeps
- Keeps’ non-returnable policy for prescription treatments may fall under typical exceptions for prescription items in UAE law.
- If you believe your statutory rights have been breached, you can raise a complaint with UAE consumer protection authorities; see the UAE government portal for guidance.
Official UAE consumer information: UAE Government - Consumer Protection.
Customer experiences
Positive feedback
Many customers report that Keeps’ treatments reduced hair loss and improved hair thickness over continued use.
Users often praise the convenience of subscription delivery and describe customer service as responsive for issues like damaged shipments.
Negative feedback
Some customers report difficulties canceling, receiving repeat shipments after cancellation, or challenges obtaining refunds when expected.
Complaints also include disputes about discounts not being honored and frustration with auto-ship models causing unwanted charges.
Documentation checklist
Before you contact support
- Have your Keeps account email and password ready to log in or verify identity.
- Locate your most recent order number and the confirmation email for the subscription.
- Prepare a short reason for cancellation and any supporting screenshots of billing or order activity.
If you need a formal complaint
- Keep copies of all correspondence with Keeps (chat transcripts, emails, call notes) and timestamps.
- Collect proof of any damaged or defective items (photos) and shipment tracking information.
Common mistakes
Waiting too long before calling
A frequent error is requesting cancellation only after the next refill is already processing.
If the next refill is within 24 hours, phone support should be used to try to halt the order before it’s placed.
Canceling via the wrong channel
Customers who purchased through the Apple App Store or Google Play sometimes cancel via Keeps and still get charged because platform subscriptions are controlled by Apple or Google.
Always cancel in the store where the subscription was originally set up to avoid unexpected charges.
Comparative recap
Quick comparison
| Aspect | Keeps (policy/practice) | UAE consumer expectation / Notes |
|---|---|---|
| How to cancel | Cancel via account, phone, chat, or email; app purchases via App Store/Google Play must be canceled there. | Consumers can expect online cancellation rights, but platform purchases follow Apple/Google rules. |
| Refunds | Prescription treatments generally non-returnable; no refunds; replacements for damaged items. | UAE law offers protections and a cooling-off period for many purchases, but prescription items may be exempt. |
| Proof and timing | Cancellation finalized on confirmation email; call if refill is imminent (within 24 hours). | Document all communications and act quickly to prevent charges; escalate to authorities if needed. |
After cancelling
Confirmations and follow-up
Keep the cancellation confirmation email as proof that the subscription was stopped.
If you continue to receive charges after confirmation, gather evidence and contact Keeps support immediately.
Helpful official links
- Keeps cancellation help: Keeps - How do I cancel my Keeps subscription?
- Keeps refund and returns: Keeps - Refund & Return Policy
- Cancel subscriptions on iPhone or iPad: Apple Support - Cancel subscriptions
- Cancel subscriptions on Google Play: Google Play Help - Cancel a subscription
Address
Corporate address
Thirty Madison, Inc.
82 Nassau St #61392, New York, NY 10038
Support contact reminder
For cancellations by phone or text: 833 1745 1377 (availability 10 am - 6 pm ET).
Always use official Keeps help pages for chat and email support to ensure secure communication.
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Written by Hind Al Dhaheri
Digital-law graduate · 6 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 6 years.