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I hereby notify you of my decision to terminate the contract relating to the Lose It! service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Lose It!: Easy Method
What is Lose It!
Lose It! is a mobile and web app for tracking food intake, exercise and weight to support weight loss and healthier habits.
The app offers a food database, barcode scanning, goal setting and optional premium features for deeper tracking and insights.
Core purpose
Lose It! helps users record meals and activity to monitor calories and macros against personalized goals.
The focus is on simple logging, progress tracking and integrations with fitness devices.
Platforms
Lose It! is available on Android (Google Play), iOS (Apple App Store) and on the web via the Lose It! site.
Subscriptions can be managed through the platform where you purchased the plan or via your Lose It! web account.
How to cancel Lose It!
Android - Google Play (Android)
- Open Google Play Store on your Android device.
- Tap your profile icon, then choose Payments & subscriptions → Subscriptions.
- Select "Lose It!" → Cancel subscription and confirm. Access continues until the end of the billing cycle.
iPhone / iPad - Apple App Store (iOS)
- Open Settings on your iPhone or iPad and tap your name at the top.
- Tap Subscriptions, select "Lose It!" and tap Cancel Subscription.
- Cancel at least 24 hours before renewal; Apple manages refunds and billing for App Store purchases.
Web - Lose It! site
- Log in to your account on the Lose It! website and go to Account Settings or the Subscription section.
- Click "Cancel Subscription" and follow the prompts to confirm cancellation.
- Note: Deleting the app from your device does not cancel a subscription; you must cancel via the store or web account.
What happens when you cancel
Access after cancellation
When you cancel a paid subscription, access to premium features typically continues until the end of the current billing cycle.
After the billing period ends, your account will revert to the free tier features available in Lose It!.
Account data and renewals
Your account data - such as logged foods, weight history and goals - usually remains available on your Lose It! account unless you request deletion.
If you wish to remove data entirely, use account deletion options in the web settings or contact support for guidance.
Will I get a refund?
Web and Google Play refunds
Lose It! offers refunds within 35 days of purchase for web and Google Play purchases, subject to their policy rules.
Lifetime purchases are explicitly non-refundable under the listed policy.
Apple App Store refunds
For purchases made through the Apple App Store, refunds must be requested from Apple and are handled according to Apple’s refund policies.
There is no general automatic 14-day refund right from Lose It!; the 35-day window applies only to web and Google Play purchases.
Lose It! plans and pricing
Pricing overview
Prices found in the app listing for India include several different premium amounts and a lifetime option.
Many listed prices do not specify period (monthly/annual); only the lifetime plan explicitly shows lifetime.
Notes on accuracy
Prices below are taken from the app store listing data available and may vary over time or by promotion.
If you need exact billing periods or current offers, check your purchase flow in the store you use.
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| Lose It! Premium Features | ₹3,099 | Unknown | Premium Features (not clearly defined in listing) |
| Lose It! Premium | ₹1,199 | Unknown | Premium subscription |
| Lose It! Premium | ₹2,499 | Unknown | Premium subscription |
| Lose It! Premium | ₹1,849 | Unknown | Premium subscription |
| Lose It! Premium | ₹849 | Unknown | Premium subscription |
| Lose It! Premium | ₹1,499 | Unknown | Premium subscription |
| Lose It! Premium Features | ₹499 | Unknown | Premium Features (alternate entry) |
| Lose It! Premium Lifetime | ₹5,900 | Lifetime | One-time lifetime access |
Your consumer rights in India
Relevant law
Indian consumer protection law (Consumer Protection Act, 2019) protects consumers against unfair trade practices and deficiency of service.
The law provides remedies including complaints to consumer forums, but digital subscriptions are often governed by platform and seller terms.
How it applies to digital subscriptions
For subscriptions, the platform where you purchased (Google Play, Apple App Store) usually controls billing, refunds and cancellation mechanics.
Lose It! provides a 35-day refund window for web and Google Play purchases; App Store purchases are subject to Apple’s refund rules.
Customer experiences
Positive feedback
- Users report successful long-term weight loss and useful calorie/macro tracking.
- Some appreciate parity with other apps and an ad-free premium experience.
Negative feedback
- Complaints include unexpected charges after free trials and difficulty obtaining refunds from support.
- Other issues reported are intrusive ads, cancellation difficulty, database errors and unresponsive support.
Documentation checklist
Purchase and account details
- Proof of purchase or order receipt (store receipt or email confirmation).
- Your Lose It! account email and username used for the purchase.
Support evidence
- Screenshots of subscription status, billing transactions and cancellation attempts.
- Dates and times of charges and any correspondence with support or app store teams.
Common mistakes
Deleting app but not cancelling subscription
Many users delete the mobile app thinking that stops billing; this does not cancel the subscription.
Always cancel through the store or web account used to purchase the subscription.
Using the wrong platform to cancel
Cancelling in one store will not affect subscriptions billed through another store or via the web.
Confirm where you were charged (Google Play, Apple App Store, or loseit.com) before following cancellation steps.
Comparative recap
Channels compared
The table below summarizes cancellation and refund differences by channel to help choose the correct route.
Use the row that corresponds to how you originally purchased the subscription.
| Channel | How to cancel | Refund policy |
|---|---|---|
| Google Play (Android) | Cancel via Google Play Store → Profile → Payments & subscriptions → Subscriptions → Select "Lose It!" → Cancel. | Refunds allowed within 35 days for web and Google Play purchases; follow Google Play refund process. |
| Apple App Store (iOS) | Cancel via iPhone/iPad Settings → Your Name → Subscriptions → Select "Lose It!" → Cancel Subscription. | Refunds handled by Apple; request refunds through Apple support according to Apple policy. |
| Web (Lose It! site) | Log in at the Lose It! website → Account Settings or Subscription → Click "Cancel Subscription" and confirm. | Lose It! offers refunds within 35 days for web purchases; lifetime purchases are non-refundable. |
After cancelling
What to check immediately
Confirm cancellation by checking your subscription status in the store or your Lose It! account settings.
Keep screenshots or confirmation emails as proof of cancellation and the cancellation date.
Next steps
If you believe you are due a refund, initiate the refund process through the same platform where you purchased.
For disputes under Indian consumer law, retain all documentation and consider contacting consumer protection authorities if necessary.
Address
Company headquarters
FitNow, Inc., 101 Tremont Street, Floor 9, Boston, MA 02108, United States.
This address is provided for reference; official billing and support are primarily managed through the app or store used for purchase.
Support reminder
For billing, refunds and account deletion, use the platform where you made the purchase or the account settings in the Lose It! web app.
Keep all purchase receipts and correspondence when contacting support or filing a consumer complaint.