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I hereby notify you of my decision to terminate the contract relating to the Practo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Practo: Easy Method
What is Practo
Overview
Practo is a health-tech platform that connects users with verified doctors for online consultations, appointment booking, and medical record management.
The service offers freemium access plus paid subscription plans for faster connections, unlimited online consults or bundled in-person visits and additional features for clinics.
Who uses Practo
Patients use Practo for video, audio, and text consultations and for storing health records securely.
Clinics and providers use Practo tools (including tablet hardware options) for practice management and patient engagement.
How to cancel Practo
Cancel via mobile app
- Open the Practo app and sign in to your account.
- Go to Account or Profile, then tap Subscriptions or Payments.
- Select the active subscription and choose Cancel or Manage subscription, then follow on-screen steps to confirm cancellation.
Cancel via web or support
- Sign in at your Practo account on the web and navigate to Subscriptions/Payments to cancel.
- If you cannot cancel in-app or on web, contact Practo support through the app’s Help/Support section and request cancellation, keeping your subscription ID ready.
What happens when you cancel
Access after cancellation
After cancellation you typically retain access to the paid benefits until the end of the paid billing period you have already paid for.
Access to premium features usually stops once the paid period expires; free features remain available.
Account and data
Your account, medical records and chat history generally remain accessible unless you request account deletion.
If you request account deletion, Practo may retain limited data as required by law or for legitimate business purposes.
Will I get a refund?
General refund expectations
Refund policies vary by plan and the method of purchase (app store, website, payment gateway or third-party reseller).
Many digital subscription services do not offer pro-rata refunds for partial periods; Practo’s actual refund practice depends on their terms and the circumstances.
Exceptions and disputed charges
- If you were charged in error or there is a technical issue, raise a support ticket and keep evidence (screenshots, transaction IDs).
- Special cases (fraud, double-charge) may qualify for a refund after review; follow Practo support escalation for resolution.
Practo plans and pricing
Pricing table overview
| Plan | Price | Period | Features |
|---|---|---|---|
| Practo Plus - Monthly | ₹1,199/month | monthly | Unlimited online consultations; up to 5 consults/day and 15/month; covers 1 adult; video/text/audio; faster connection |
| Practo Plus - Quarterly (3 months) | ₹2,499/3 months | 3 | Same as monthly: unlimited online consultations; up to 5/day, 15/month; covers 1 adult |
| Practo Plus - Annual | ₹2,999/year | annual | Unlimited online consultations; up to 5/day and 15/month; covers 1 adult |
| Practo Care Plan - Annual | ₹1,999/year + GST | annual | 36 instant video consults and 12 physical appointments/year; up to 3 video and 3 physical consults/month; covers 4 adults and 2 children; physical consults up to ₹1,000/visit |
| Practo Tab Subscription (Hardware + Access) | Tablet hardware: ₹17,000 one-time + ₹750/month | monthly | Tablet hardware for practice management; subscription for Practo Tab in addition to Ray Atom or CM plan |
Note on taxes
Prices are sourced from Practo’s official pages as of early 2026; GST may be additional where noted.
Confirm final amounts during checkout, as taxes and offers can change.
Your consumer rights in India
Legal protections
Under Indian consumer protection law you have rights against unfair trade practices, deficiency of service and misleading claims.
The Consumer Protection Act (and related rules) allows consumers to seek redressal through forums if a service provider does not resolve disputes.
How to escalate
- First, raise a formal complaint with Practo support and keep written records (tickets, emails, chat transcripts).
- If unresolved, escalate to the company’s grievance officer and retain evidence before approaching consumer forums or regulatory bodies.
Customer experiences
Positive feedback
Users commonly praise convenience, quick access to doctors, and the ability to consult remotely for minor ailments or follow-ups.
Paid plans are valued for reduced wait times and priority connections to doctors.
Common complaints
Complaints often relate to billing issues, difficulty obtaining refunds, and occasional technical problems with video calls.
Resolution speed varies; keeping clear documentation speeds up complaint handling.
Documentation checklist
Essential documents
- Subscription ID, order number, or invoice reference.
- Payment receipts, bank or card statement showing the charge.
- Screenshots of subscription status in the app or web portal.
Supporting evidence for disputes
- Copies of correspondence with Practo support (ticket IDs, emails, chat logs).
- Doctor consultation records or screenshots showing service usage (if relevant to refund claim).
Common mistakes
Assuming immediate termination
Many users expect instant deactivation but paid access often continues until the current billing period ends.
Always check the cancellation confirmation and the stated end date to avoid surprises.
Missing documentation
Users sometimes fail to save invoices or transaction IDs which slows dispute resolution.
Always capture screenshots and keep email confirmations immediately after purchase or cancellation.
Comparative recap
At-a-glance comparison
| Plan | Price | Period | Main benefits |
|---|---|---|---|
| Practo Plus - Monthly | ₹1,199/month | monthly | Unlimited online consults; single adult cover; priority connection |
| Practo Plus - Quarterly | ₹2,499/3 months | 3 | Same features as monthly, billed for 3 months |
| Practo Plus - Annual | ₹2,999/year | annual | Best value for frequent users; same core features |
| Practo Care Plan - Annual | ₹1,999/year + GST | annual | Mix of instant video and physical appointments; family coverage (4 adults, 2 children) |
| Practo Tab Subscription | ₹17,000 one-time + ₹750/month | monthly | Hardware + access for clinics; additional to practice plans |
How to choose
- Choose Plus plans if you need frequent online consults for an individual.
- Choose Care Plan for family coverage and a mix of video and in-person visits.
- Choose Tab subscription if you run a clinic and need device+software support.
After cancelling
What to check right away
- Ensure you receive a cancellation confirmation via email or in-app notification.
- Check the subscription end date and verify no further charges are scheduled.
If issues remain
Raise a support ticket with Practo and attach your documentation checklist items for faster resolution.
If you cannot resolve the issue with the company, use the consumer grievance routes available in India and retain all communication for evidence.
Address
Registered office
371, St. Johns Hospital Road, Koramangala 3rd Block, Bangalore South, Karnataka 560034, India
Notes on correspondence
For escalation by post, send a tracking-enabled letter and keep a copy of all documents sent.
When contacting support through the app, reference your account email/phone and subscription/invoice IDs for faster handling.