Cancellation Skinkraft: Easy Method

What is Skinkraft

Overview

Skinkraft is a personalized skincare service that provides customized product regimens delivered on a subscription basis across India.

Plans deliver a monthly box of tailored products based on your skin profile and concerns.

How the subscription works

You complete a skin assessment, choose a plan, and Skinkraft ships a one-month supply each billing cycle.

Membership is offered as an optional add-on that gives discounts for a 12-month period when purchased.

How to cancel Skinkraft

Cancel via website (recommended)

• Log in to your Skinkraft account on the website.
• Go to "My subscription details", select the active order, and choose "Cancel".
• Wait for the cancellation confirmation - Skinkraft processes requests within 24 - 48 hours.

Cancel via support

• Chat with the site assistant (named "Stuti") or contact customer support by email at [email protected].
• Include your order ID and account email to speed up processing.
• Note: App Store / Google Play do not have separate cancellation routes; use Skinkraft’s website or support to cancel.

What happens when you cancel

Access and deliveries

After cancellation, you will not be charged for future subscription cycles.

Pending deliveries already shipped may still be delivered; check your order status in account details.

Account and data

Your account remains accessible unless you request account deletion; subscription status will show as cancelled.

Membership benefits may remain active for the prepaid membership period unless specified otherwise by support.

Will I get a refund?

30-day no-questions refund

If you request a refund within 30 days of the order, Skinkraft offers a 100% no-questions-asked refund for that order.

Submit refund requests promptly and include your order ID and account email for faster handling.

Refunds after 30 days and exceptions

• For planned subscriptions cancelled after 30 days, a Fair Use Policy applies: refunds are limited to the unused remaining plan duration; the first month (or the used portion) is non-refundable.
• Membership fees are non-refundable; membership may be auto-cancelled when a refund is processed, but the membership cost is not returned.
• Prepaid order refunds are processed to the original payment mode in 3 - 5 business days; final processing after returns can take up to 10 working days.
• COD refunds are issued via a payout link sent to your registered email/phone and require bank account details for transfer.

Skinkraft plans and pricing

Available plans

Below are the commonly available monthly subscription plans and the optional annual membership add-on.

Prices are the published amounts per month or one-time membership fee as noted.

Your consumer rights in India

Legal protections

Consumers in India are protected under the Consumer Protection Act, 2019, which requires timely delivery, clear refund/cancellation policies, and functioning customer support.

Skinkraft’s stated 30-day no-questions refund and subscription cancellation options support these statutory rights.

When to escalate

• If orders show as delivered but you did not receive them, or refunds are delayed/unprocessed, these may be treated as service defects under the Act.
• You may file complaints with state or national consumer commissions or use consumer grievance platforms if issues are unresolved through Skinkraft support.

Customer experiences

Positive feedback

Some customers report noticeable improvements: clearer or glowing skin, reduced acne, and reduced hair fall after using recommended products.

Positive reviews highlight product efficacy for certain skin concerns.

Negative feedback

Common complaints include delivery failures, delays in refunds, missing or incorrect items, and inconsistent customer support responsiveness.

Some users report adverse reactions (dryness, bumps) to specific kits; discontinue use and contact support if you experience problems.

Documentation checklist

What to prepare before contacting support

• Order ID and purchase date.
• Account email/phone number used for the order.
• Transaction or payment receipts (screenshots of payment confirmation).

Additional documents for refunds/returns

• Photographs of delivered items (if damaged or incorrect).
• Proof of non-delivery (tracking screenshots) when applicable.
• Bank details for COD refunds when requested via payout link.

Common mistakes

Waiting too long to request a refund

Delaying your refund request beyond 30 days can reduce refund eligibility; within 30 days you have the widest protections.

For subscription plans, refunds after the first month follow the Fair Use Policy, so early action is advisable.

Contacting the wrong channel

Attempting to cancel via app store receipts or the Play Store may not stop Skinkraft billing; cancellations must be done through Skinkraft’s site or support.

Always cancel in your Skinkraft account or email [email protected] to ensure the request is processed.

Comparative recap

Quick feature comparison

The table below summarizes cancellation and refund attributes for Skinkraft subscriptions and membership.

Use this to decide actions and expectations when cancelling.

After cancelling

What to monitor

Watch your email for cancellation confirmation and any refund communication from Skinkraft support.

Check your bank or card statement for refunds after the stated processing window.

How to follow up

• If you do not receive confirmation within 48 hours, resend your cancellation request with order details to [email protected].
• Keep records of all communication and transaction evidence in case you need to escalate.

Address

Corporate address

G‑3 (Ground Floor), Modern Profound Tech Park, Whitefields, Kondapur, Hyderabad, Telangana 500084, India

Support contact

Email: [email protected]

Note: Use your Skinkraft account and the above documentation checklist when contacting support for faster resolution.