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Cancellation Yumove: Easy Method
What is Yumove
Overview
Yumove is a pet joint supplement brand that offers products aimed at improving mobility, hip and joint health for dogs using ingredients such as glucosamine and green-lipped mussel.
Yumove operates both as a product seller and via subscription options for repeat delivery of supplements.
Where it is used
Yumove products are sold online and through third-party retailers in multiple markets, including listings on Indian e-commerce sites.
Subscriptions and app-based purchases may be managed through web accounts or via platform billing (Apple App Store or Google Play Store).
How to cancel Yumove
Cancel on the web (yumove.com)
- Log into your Yumove account on the website.
- Go to Account Settings → Subscription tab.
- Choose Cancel Subscription and confirm the cancellation.
- Keep a screenshot or confirmation email for your records.
Cancel via app platforms
- Apple App Store: Open the App Store → tap your profile → Subscriptions → select YuMove → Cancel Subscription.
- Google Play Store: Open Play Store → Menu → Subscriptions → select YuMove → Cancel Subscription.
- If you purchased through a platform, refunds and billing changes are governed by that platform’s rules.
Third-party or retailer subscriptions
- If your purchase or subscription was via a third-party retailer, follow the retailer’s subscription or returns process.
- Contact Yumove customer service if you need assistance locating your subscription details.
What happens when you cancel
Access and deliveries
For paid subscriptions, access or deliveries typically continue until the end of the paid term; cancellation prevents future renewals.
For free trials, cancellation usually ends the trial immediately and access stops as soon as you cancel.
Renewal and billing
After cancelling, automatic renewal will stop; you will not be billed for subsequent billing cycles.
If you are billed through Apple or Google, billing changes follow the platform’s next-billing rules.
Account data and records
Your Yumove account may retain order history and subscription records for customer service and accounting needs.
Save confirmation emails or invoice screenshots before deleting an account to keep proof of cancellation.
Will I get a refund?
General refund position
No explicit, general refund policy for subscriptions was found in public Yumove materials.
Refunds are likely handled case-by-case via customer service or by the platform used to purchase.
Product guarantees and exceptions
- Yumove offers a product effectiveness guarantee (see the 6‑week “See the Difference” guarantee) for product performance; details are on the guarantee page.
- Platform purchases (App Store/Play Store) are subject to Apple or Google refund policies, not Yumove’s own terms.
Statutory cooling-off in India
No specific mention of a 14‑day cooling-off right or statutory refund entitlement appears in Yumove’s public policies.
For app-store purchases, pursue refunds via Apple/Google; for product disputes, contact Yumove customer support or your retailer.
Yumove plans and pricing
Available pricing information
No definitive subscription pricing or plan details were found in the verified sources provided.
For up-to-date prices and available plans, contact Yumove or the retailer where you purchased.
Contact for pricing
| Plan | Period | Price / Note |
|---|---|---|
| Single product / One-off | One-time | Contact for pricing |
| Subscription | Recurring | Contact for pricing |
| Trial | Limited | Contact for availability |
Your consumer rights in India
Statutory consumer protections
Indian consumer law provides remedies for defective products and unfair trade practices, but specific rights depend on the situation and proof.
Yumove’s public materials do not detail India‑specific statutory rights or a 14‑day cooling‑off policy.
App purchases and platform rules
Purchases made through the Apple App Store or Google Play are governed by those platforms’ refund and subscription rules.
For platform disputes, use Apple/Google support channels to request refunds or billing corrections.
Using guarantees and retailer policies
- Rely on product guarantees (for example, the 6‑week guarantee) and retailer return policies where applicable.
- Keep proof of purchase and communication to support any consumer claim in India.
Customer experiences
Positive feedback
- Many pet owners report improved mobility and energy in senior dogs after using Yumove (reviews on Ubuy India).
- Ubuy listings show a high proportion of 5‑star ratings (reported ~70 - 75% positive 5‑star reviews).
Negative feedback
- Some users reported adverse reactions in dogs such as itching or irritation, leading to product discontinuation.
- Other complaints include strong fishy smell, hard chew texture, and refusal by some pets to eat the supplement (Ubuy India reviews).
How to interpret reviews
Individual pet reactions vary; positive results are common but not guaranteed for every animal.
Discuss concerns with a veterinarian before starting or stopping supplements, especially if adverse effects appear.
Documentation checklist
What to gather before cancelling
- Account email and login details for your Yumove account.
- Order number(s), subscription ID, or invoice screenshots.
- Receipt from App Store or Google Play if purchase made via a platform.
Supporting evidence for refunds or disputes
- Photos or notes documenting product issues or adverse reactions.
- Communication history with Yumove or the retailer (emails, chat transcripts).
- Screenshots of subscription status and cancellation confirmation.
Common mistakes
Cancelling the wrong place
Many customers try to cancel on the Yumove website while their subscription is billed through Apple or Google.
Always confirm where the charge originates before cancelling - platform billing requires cancellation through the platform.
Expecting automatic refunds
Cancelling a subscription does not always trigger a refund; paid terms often continue until period end unless otherwise stated.
Do not assume an immediate refund; follow platform or seller refund procedures if you believe you are eligible.
Missing documentation
Failing to keep receipts, order IDs, or confirmation emails makes disputes harder to resolve.
Always save a screenshot of the cancellation confirmation and any related emails.
Comparative recap
Quick comparison
| Platform | How to cancel | Effect on access | Refund likelihood |
|---|---|---|---|
| Web (yumove.com) | Account Settings → Subscription → Cancel | Paid term continues until period end; stop future renewals | Handled case-by-case; no general policy stated |
| Apple App Store | App Store → Profile → Subscriptions → Select YuMove → Cancel | Platform controls billing; cancellation affects next renewal | Subject to Apple refund policy |
| Google Play Store | Play Store → Menu → Subscriptions → Select YuMove → Cancel | Platform controls billing; cancellation affects next renewal | Subject to Google Play refund policy |
| Free trial | Cancel before trial end via the originating platform or web account | Trial typically ends immediately on cancellation | No refund since trial not paid; confirm platform terms |
After cancelling
Follow-up steps
Save all confirmation emails and screenshots showing the subscription was cancelled.
Monitor your bank or card statements to ensure no unexpected renewals occur.
Where to get help
- Yumove cancellation guidance (third‑party summary): How to cancel Yumove.
- Yumove product guarantee details: See the Difference guarantee.
- Customer reviews and product notes (Ubuy India): Ubuy product page.
Address
Registered office
Lintbells Ltd, Unit 6 Butterfield Business Park, Luton, Bedfordshire LU2 8EU, United Kingdom.
Notes on contacting from India
There is no India-specific postal address listed in Yumove’s public materials; use the website customer service channels or your platform (Apple/Google) for account and billing issues.
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Written by Reyansh Kapoor
Former postal advisor · 4 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 4 years to demystify legally binding mail for everyday users.
FAQ
To cancel your Yumove subscription on the website, log into your Yumove account, go to Account Settings, select the Subscription tab, choose Cancel Subscription, and confirm the cancellation. It's advisable to keep a screenshot or confirmation email for your records.
To cancel your Yumove subscription via the Apple App Store, open the App Store, tap your profile, go to Subscriptions, select Yumove, and then choose Cancel Subscription. Remember to keep proof of cancellation.
If you cancel your Yumove subscription during a free trial, the trial typically ends immediately, and access stops as soon as you cancel. Make sure to check the terms of the trial for specifics.
Yumove does not have a general refund policy for subscriptions, and refunds are handled on a case-by-case basis. If you need a refund, contact Yumove customer service or check the platform's refund policy if you subscribed through an app store.
If you purchased your Yumove subscription through a third-party retailer, follow their subscription or returns process. If you need assistance, contact Yumove customer service for help with locating your subscription details.