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Cancel LEMONADE
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Cancellation service #1 in India
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Lemonade service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Lemonade: Easy Method
What is Lemonade
Quick description
Lemonade India is a digital insurance service offering subscription-based home and renters insurance with an app-first experience.
The service uses streamlined processes and AI-driven tools for policy purchase, underwriting, and claims handling.
Who it is for
Lemonade suits customers in India seeking quick online purchase and simple claims for home or renters coverage.
It also serves buyers of personalized merchandise sold via Lemonade's online store, which follows separate production and shipping rules.
How to cancel Lemonade
Cancellation window for orders
- You can cancel an order within 12 hours of placing it by contacting Lemonade via WhatsApp at +91 93215 72629.
- After 12 hours orders move into production and cannot be canceled. Help Center
- Personalized orders are especially time-sensitive and cannot be canceled once production begins. Terms & Conditions
Steps to cancel an order
- Step 1: Locate your order confirmation and note the order time and order ID.
- Step 2: Message Lemonade on WhatsApp at +91 93215 72629 as soon as possible and state you want to cancel.
- Step 3: Await confirmation from Lemonade that the order was canceled within the 12-hour window.
- Step 4: If production has started or the parcel has been dispatched, cancellation will not be possible. Shipping policy
What happens when you cancel
Access and service effects
If a cancellation is accepted before production, the order and any linked shipment are stopped and will not be produced or dispatched.
For insurance subscriptions, cancellation typically ends future renewals; check policy-specific terms in your account.
Data and records
Lemonade retains transaction records per its terms and regulatory requirements; cancellation does not delete historical records immediately.
Contact customer support for questions about account data or policy documents after cancellation. Terms & Conditions
Will I get a refund?
General refund policy
Refunds or returns are accepted only for non-personalized products that are damaged, defective, or incorrect.
Such issues must be reported within 24 hours of delivery with clear photographic evidence or an unboxing video. Shipping & Refunds
Personalized items and timing
- Personalized/custom-made products are non-returnable and non-refundable unless there is a genuine error in personalisation or damage.
- Refunds for eligible returns are processed within 5 - 8 working days after Lemonade receives the returned item.
- Return shipping costs are borne by the customer unless Lemonade specifies otherwise. FAQ & Shipping Policy
There is no 14-day statutory cooling-off or general return right stated in Lemonade’s policy documents.
Lemonade plans and pricing
Pricing overview
The following in-app subscription tiers and prices are listed for Hey Lemonade on the Apple App Store (India).
Prices and plan names are as shown in the app listing; features are described as in-app.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Corporate 40 | ₹799 | Monthly | (as listed in-app: Corporate 40 - Monthly access) |
| Corporate 40 | ₹5,900 | Annual | (as listed in-app: Corporate 40 - Annual access) |
| Corporate 30 | ₹799 | Monthly | (Corporate 30 - Monthly access) |
| Corporate 30 | ₹5,900 | Annual | (Corporate 30 - Annual access) |
| Monthly Offer / Monthly Subscription | ₹799 | Monthly | (generic monthly access) |
| Yearly Subscription | ₹5,900 | Annual | (generic yearly access) |
Your consumer rights in India
Right to return defective goods
Under Indian consumer protection norms, consumers generally have rights to return defective or non-conforming goods.
Lemonade’s policy accepts returns for damaged/incorrect non-personalized items within 24 hours, which is a narrower window than some consumer protections might imply.
Cooling-off period and limitations
- Lemonade does not state a 14-day cooling-off period in its public policies.
- This absence may be relevant under interpretations of Indian e-commerce rules, especially for online goods; consumers concerned about statutory rights should seek independent legal advice.
- Proof requirements and short reporting windows limit eligibility for refunds if issues are reported late.
Customer experiences
Positive reports
Some customers reported timely delivery and good print quality for personalized items, such as a custom notebook delivered to Mumbai within 4 - 5 days.
Positive experiences emphasize good print quality and reasonable delivery times in individual cases. Reddit example
Negative reports
- Multiple users have complained about long delivery delays, poor product quality, and damaged packaging.
- Reports also describe difficulty contacting support and strict no-return messaging on personalized items. Reddit example
Documentation checklist
Before you request cancellation
- Order confirmation email or screenshot with order ID and timestamp.
- Clear note of purchase time to verify the 12-hour cancellation window.
If you need a refund or return
- Photographs and/or an unboxing video showing damage, defect, or incorrect item within 24 hours of delivery.
- Original packaging, product, and order details for return processing.
- Keep proof of return shipping if you send the item back (customer bears return costs unless otherwise agreed).
Common mistakes
Missing the cancellation window
A frequent mistake is assuming you can cancel at any time; Lemonade allows order cancellation only within 12 hours before production starts.
Customers who request cancellation after 12 hours are commonly told production has begun and cancellation is not possible.
Not documenting delivery issues promptly
Another common error is failing to report damage or incorrect items within 24 hours of delivery with photos or video.
Without timely proof, refunds or returns are unlikely under Lemonade’s stated policy. Shipping & Refunds
Comparative recap
Key policy points side-by-side
Quick takeaways
| Policy aspect | Lemonade India | Typical online seller (general) |
|---|---|---|
| Order cancellation window | 12 hours after order placement; then production begins and cancellation not allowed | Varies; many allow longer cancellation or returns depending on item type |
| Personalized items | Non-cancellable after production; non-returnable unless genuine error/damage | Often non-returnable but policies vary; some sellers offer limited changes |
| Refunds for damaged/incorrect items | Accepted for non-personalized items if reported within 24 hours with proof; processed in 5 - 8 working days | Many sellers accept returns within 7 - 14 days for damaged items; processing times vary |
| Return shipping cost | Borne by customer (unless otherwise stated) | Sometimes borne by seller for verified damage; varies widely |
After cancelling
What to expect next
If your cancellation is confirmed within the 12-hour window, Lemonade will stop production and confirm the cancellation by message or email.
Refund timing (if applicable) will follow the payment provider and Lemonade’s refund processing timelines.
Helpful links and contacts
- Help Center and FAQ: Lemonade Help Center
- Terms & Conditions: Terms & Conditions
- Shipping, refunds & returns: Shipping & Refunds Policy
- Contact WhatsApp for cancellations: +91 93215 72629 (use within 12 hours of ordering)
Address
Corporate address
106, Vivek Industrial Estate, Walbhat Road, Vakil Industrial Estate, Cama Industrial Estate, Goregaon, Mumbai, Maharashtra 400063, India
Notes on visiting
This is Lemonade India's listed address. For order cancellations and support, contacting the help channels or WhatsApp is recommended rather than visiting in person.