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Cancel ASIANET
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Cancellation service #1 in India
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Asianet service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Asianet: Easy Method
What is Asianet
Overview
Asianet is an internet service provider operating in India, primarily serving customers in southern states with residential and commercial broadband and related services.
The company offers multiple speed tiers and bundle plans for prepaid and monthly subscriptions, with GST and possible installation charges applied.
Services
Services typically include fixed-line broadband with unlimited data plans and fair‑use policies at speed thresholds for some offers.
Available plans and promotional bundles vary by region and over time; verify current offers before subscribing.
How to cancel Asianet
Online and account-based cancellation
- Check your online account or mobile app for an option to cancel or suspend service if available.
- If no clear online option exists, contact customer support via the channel listed on your bill or service portal and request cancellation in writing.
Offline and written requests
- Send a written cancellation request by email or registered post to the service centre or registered office. Keep a copy and delivery proof.
- If equipment was provided, ask for instructions on returning modems/routers and obtain an acknowledgement when returned.
Escalation steps
- If frontline support does not confirm cancellation, escalate to a supervisor, grievance officer, or lodge a formal complaint with the company.
- Record dates, names, ticket numbers and keep all receipts, screenshots and reference IDs for escalation or dispute resolution.
What happens when you cancel
Service access
After cancellation is processed, service access is typically disconnected; timing can vary from immediate to a few working days depending on the provider’s processes.
Any email or SMS confirmations should be retained as proof of termination.
Billing and final settlement
Billing will typically stop after the cancellation effective date, but outstanding dues, activation or installation charges may still be payable per your contract.
Check your final invoice carefully and request a written final settlement statement if needed.
Equipment return
If you received leased equipment, you may be required to return it to avoid additional charges; obtain a receipt or acknowledgement for any returned items.
Failure to return equipment can lead to billing for replacement or non‑return fees, if specified in your agreement.
Will I get a refund?
Official policy (what’s publicly available)
There is no clear, publicly posted refund or statutory 14‑day cooling‑off policy for Asianet broadband or digital TV services in the reviewed terms and help pages.
An unrelated "Asianet Groups" terms page states commissions/credits are final and non‑refundable, indicating limited refund disclosure in available documents (terms).
Practical exceptions and recommendations
- If you purchased a prepaid bundle or promotional plan, refunds are often restricted; ask for the company’s written refund policy for that product.
- If payment was made through an app store (Google Play / Apple App Store), check the store’s refund process as well as your payment method’s dispute options.
- Always request a written confirmation of any refund agreement and keep proof of payments for dispute resolution.
Asianet plans and pricing
Pricing notes
Prices below are taken from available plan listings and include plan speeds and bundle durations. GST is applicable extra where noted.
Activation or installation charges may apply (₹250 - ₹2,000) depending on plan and promotions; confirm current charges before subscribing.
Plan table
| Plan | Price | Period | Features |
|---|---|---|---|
| 70 Mbps | ₹549 + GST | Monthly | Unlimited data, speed up to 70 Mbps |
| 150 Mbps | ₹749 + GST | Monthly | Unlimited data, speed up to 150 Mbps |
| 200 Mbps | ₹999 + GST | Monthly | Unlimited data, speed up to 200 Mbps |
| 300 Mbps | ₹1,499 + GST | Monthly | Unlimited data, speed up to 300 Mbps |
| 125 Mbps - 5-month bundle | ₹3,499 (+ GST) (~₹699.80/month) | 5 months | Unlimited data, 125 Mbps |
| 200 Mbps - 4-month bundle | ₹3,999 (+ GST) (~₹999.75/month) | 4 months | Unlimited data, 200 Mbps |
| Unlock Unlimited 125 Mbps - monthly | ₹999 + GST | Monthly | Unlimited data up to 4500 GB, FUP speed drops to 2 Mbps |
| Unlock Unlimited 100 Mbps - monthly | ₹699 + GST | Monthly | Unlimited data up to 4000 GB, FUP speed drops to 2 Mbps |
| Unlock Unlimited 30 Mbps - monthly | ₹399 + GST | Monthly | Unlimited data up to 3000 GB, FUP speed drops to 2 Mbps |
Your consumer rights in India
Cooling-off and refunds under law
Publicly available Asianet materials do not state a statutory 14‑day cooling‑off period for broadband or digital TV services.
Under Indian consumer law, you may still have rights to redress for unfair trade practices or misrepresentation; seek local legal or consumer help if needed.
Complaint and escalation routes
If you cannot resolve an issue with the provider, you can escalate to the company grievance officer, approach the Telecom Regulatory Authority of India (TRAI) channels, or file a complaint with consumer forums.
Keep written records, invoices and correspondence to support any formal complaint or legal process.
Customer experiences
Positive feedback
Some users on public forums have reported good customer service experiences and reliable service in certain areas.
Positive reports tend to be region‑specific and vary by local installation and support staff.
Negative feedback
Multiple public reviews cite recurring problems including poor customer service, frequent disconnections, slow speeds, billing issues and difficulties obtaining refunds or cancellations (reddit thread).
Local review listings also mention hidden charges and unsatisfactory resolutions from support staff (Justdial reviews).
Documentation checklist
Before you cancel
- Recent bills and account number or customer ID
- Payment receipts and proof of any prepaid bundle purchases
- Terms of service or contract copy if available
When you request cancellation
- Written cancellation request (email or physical letter) with date and reason
- Acknowledgement or ticket number from customer support
- Equipment return receipts and final settlement invoice
Common mistakes
Relying on verbal confirmations
Accepting a verbal promise of cancellation without written confirmation often leads to follow‑up billing or disputes.
Always obtain a written reference number or email confirmation when cancelling.
Not checking payment method rules
Assuming immediate refunds or reversals without checking third‑party payment (banks, app stores) policies can delay recovery of funds.
Check your payment channel’s dispute and chargeback procedures if you believe a refund is due.
Comparative recap
Quick comparison
| Aspect | Asianet (summary) |
|---|---|
| Cancellation clarity | Not clearly documented publicly; process may require written requests or support escalation |
| Refund clarity | No explicit 14‑day or standard refund policy visible; refunds appear limited or case‑by‑case |
| Customer service | Mixed reports: some positive experiences but multiple complaints about responsiveness and billing |
| Pricing | Multiple monthly and bundle plans available; GST extra; activation fees may apply |
After cancelling
Immediate actions
Save cancellation confirmations, final invoices and any equipment return receipts in case of future disputes.
Monitor your bank and card statements for unexpected charges after cancellation.
If issues remain unresolved
- Follow up with the company’s grievance channel and request escalation if needed.
- Consider lodging a complaint with TRAI or a local consumer forum if the provider fails to settle legitimate claims.
Review the company terms for reference: Asianet terms.
See community reports for user experiences: Reddit thread.
Address
Registered office
2A, Second Floor, Carnival, Technopark, Kazhakoottam, Thiruvananthapuram 695581, India
Postal cancellation tip
If you send a cancellation by registered post, address it to the registered office above and send a copy to the customer care email or service centre address listed on your bill.
Retain postal tracking and delivery acknowledgement for your records.