Cancellation Asianet: Easy Method

What is Asianet

Overview

Asianet is an internet service provider operating in India, primarily serving customers in southern states with residential and commercial broadband and related services.

The company offers multiple speed tiers and bundle plans for prepaid and monthly subscriptions, with GST and possible installation charges applied.

Services

Services typically include fixed-line broadband with unlimited data plans and fair‑use policies at speed thresholds for some offers.

Available plans and promotional bundles vary by region and over time; verify current offers before subscribing.

How to cancel Asianet

Online and account-based cancellation

• Check your online account or mobile app for an option to cancel or suspend service if available.
• If no clear online option exists, contact customer support via the channel listed on your bill or service portal and request cancellation in writing.

Offline and written requests

• Send a written cancellation request by email or registered post to the service centre or registered office. Keep a copy and delivery proof.
• If equipment was provided, ask for instructions on returning modems/routers and obtain an acknowledgement when returned.

Escalation steps

• If frontline support does not confirm cancellation, escalate to a supervisor, grievance officer, or lodge a formal complaint with the company.
• Record dates, names, ticket numbers and keep all receipts, screenshots and reference IDs for escalation or dispute resolution.

What happens when you cancel

Service access

After cancellation is processed, service access is typically disconnected; timing can vary from immediate to a few working days depending on the provider’s processes.

Any email or SMS confirmations should be retained as proof of termination.

Billing and final settlement

Billing will typically stop after the cancellation effective date, but outstanding dues, activation or installation charges may still be payable per your contract.

Check your final invoice carefully and request a written final settlement statement if needed.

Equipment return

If you received leased equipment, you may be required to return it to avoid additional charges; obtain a receipt or acknowledgement for any returned items.

Failure to return equipment can lead to billing for replacement or non‑return fees, if specified in your agreement.

Will I get a refund?

Official policy (what’s publicly available)

There is no clear, publicly posted refund or statutory 14‑day cooling‑off policy for Asianet broadband or digital TV services in the reviewed terms and help pages.

An unrelated "Asianet Groups" terms page states commissions/credits are final and non‑refundable, indicating limited refund disclosure in available documents (terms).

Practical exceptions and recommendations

• If you purchased a prepaid bundle or promotional plan, refunds are often restricted; ask for the company’s written refund policy for that product.
• If payment was made through an app store (Google Play / Apple App Store), check the store’s refund process as well as your payment method’s dispute options.
• Always request a written confirmation of any refund agreement and keep proof of payments for dispute resolution.

Asianet plans and pricing

Pricing notes

Prices below are taken from available plan listings and include plan speeds and bundle durations. GST is applicable extra where noted.

Activation or installation charges may apply (₹250 - ₹2,000) depending on plan and promotions; confirm current charges before subscribing.

Plan table

Your consumer rights in India

Cooling-off and refunds under law

Publicly available Asianet materials do not state a statutory 14‑day cooling‑off period for broadband or digital TV services.

Under Indian consumer law, you may still have rights to redress for unfair trade practices or misrepresentation; seek local legal or consumer help if needed.

Complaint and escalation routes

If you cannot resolve an issue with the provider, you can escalate to the company grievance officer, approach the Telecom Regulatory Authority of India (TRAI) channels, or file a complaint with consumer forums.

Keep written records, invoices and correspondence to support any formal complaint or legal process.

Customer experiences

Positive feedback

Some users on public forums have reported good customer service experiences and reliable service in certain areas.

Positive reports tend to be region‑specific and vary by local installation and support staff.

Negative feedback

Multiple public reviews cite recurring problems including poor customer service, frequent disconnections, slow speeds, billing issues and difficulties obtaining refunds or cancellations (reddit thread).

Local review listings also mention hidden charges and unsatisfactory resolutions from support staff (Justdial reviews).

Documentation checklist

Before you cancel

• Recent bills and account number or customer ID
• Payment receipts and proof of any prepaid bundle purchases
• Terms of service or contract copy if available

When you request cancellation

• Written cancellation request (email or physical letter) with date and reason
• Acknowledgement or ticket number from customer support
• Equipment return receipts and final settlement invoice

Common mistakes

Relying on verbal confirmations

Accepting a verbal promise of cancellation without written confirmation often leads to follow‑up billing or disputes.

Always obtain a written reference number or email confirmation when cancelling.

Not checking payment method rules

Assuming immediate refunds or reversals without checking third‑party payment (banks, app stores) policies can delay recovery of funds.

Check your payment channel’s dispute and chargeback procedures if you believe a refund is due.

Comparative recap

Quick comparison

After cancelling

Immediate actions

Save cancellation confirmations, final invoices and any equipment return receipts in case of future disputes.

Monitor your bank and card statements for unexpected charges after cancellation.

If issues remain unresolved

• Follow up with the company’s grievance channel and request escalation if needed.
• Consider lodging a complaint with TRAI or a local consumer forum if the provider fails to settle legitimate claims.

Review the company terms for reference: Asianet terms.

See community reports for user experiences: Reddit thread.

Address

Registered office

2A, Second Floor, Carnival, Technopark, Kazhakoottam, Thiruvananthapuram 695581, India

Postal cancellation tip

If you send a cancellation by registered post, address it to the registered office above and send a copy to the customer care email or service centre address listed on your bill.

Retain postal tracking and delivery acknowledgement for your records.