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Cancellation service #1 in India
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I hereby notify you of my decision to terminate the contract relating to the Skinny service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Skinny: Simple Process
What is Skinny
Overview
Skinny is a New Zealand‑based broadband and mobile service provider that offers flexible internet and mobile plans, including pay‑as‑you‑go options and subscriptions.
The service is subscription‑based and aimed at simple, low‑hassle plans for customers in New Zealand; there is no India‑specific office for cancellations.
Who this guide is for
This guide is written for people in India who need to cancel Skinny services or subscriptions that they control or were billed for.
It covers cancellation steps, likely outcomes, documentation to keep, and consumer rights relevant to Indian customers.
How to cancel Skinny
Cancel online or in the app
- Sign in to the Skinny account on the official app or website where you manage the subscription.
- Find the subscriptions or billing section and select the active plan you wish to cancel.
- Follow on‑screen prompts to cancel; save screenshots of confirmation and any cancellation ID.
Cancel by post, email or support request
- If you cannot cancel online, prepare a written request including your account name, phone number, and reason for cancellation.
- Send the request by email or post if those channels are provided; retain proof of sending and delivery.
- For postal mail, use the official Skinny mailing address (see Address section). Note: there is no India‑based postal address.
What happens when you cancel
Service access and end dates
After you cancel, your service typically continues until the end of the current billing period unless the provider states otherwise.
Ensure you confirm the exact end date in the cancellation confirmation to avoid surprise charges.
Billing, data and account closure
Automatic renewals should stop after cancellation, but verify that recurring payments were disabled with your payment provider or app store.
Data retention or account deletion policies vary; request account closure explicitly if you want personal data removed.
Will I get a refund?
General refund policy
Refund entitlement depends on the plan purchased, the provider's refund rules, and where the purchase was made (directly or via an app store).
Many subscriptions are non‑refundable for the period already used; you should request a refund promptly and provide evidence of unused service where applicable.
Exceptions and app‑store purchases
If you bought a plan through Apple App Store or Google Play, the store may handle refunds under its own policies and timelines.
For direct purchases, refunds (full or prorated) may be issued in exceptional cases such as billing errors or service faults; document everything when you request a refund.
Skinny plans and pricing
Overview of available plans
The following table lists known plan names and prices reported for the related app listing in India. Confirm final prices in your purchase source before paying.
Notes on periods and currency
Prices are shown in Indian rupees (₹). The 期間 column uses 月額 for monthly and 年間 for annual where applicable.
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Ad‑Free One Month | ₹49 | 月額 | Ad‑free access for one month |
| Yearly Subscription (Option 1) | ₹599 | 年間 | One‑year access subscription |
| Yearly Subscription (Option 2) | ₹999 | 年間 | One‑year access subscription |
| Fitivity Premium | ₹199 | Unspecified | Premium access (details unspecified) |
| Lifetime Premium Subscription | ₹29,900 | Lifetime | One‑time purchase for lifetime premium access |
Your consumer rights in India
Key protections under Indian law
Indian consumers are protected by the Consumer Protection Act and related regulations regarding unfair trade practices and defective services.
You have a right to clear contract terms, honest advertising, and remedies for deficient services including refunds, replacement or compensation where applicable.
How to enforce your rights from India
Start by raising a written complaint with the provider and keeping proof of all communications and transactions.
If unresolved, you may escalate to consumer grievance redressal forums or statutory consumer courts in India; follow prescribed complaint procedures and timelines.
Customer experiences
Reported positives
Customers often cite simple plan choices and competitive pricing as benefits, especially for pay‑as‑you‑go models.
For some users, billing transparency and easy sign‑up are common praises.
Reported negatives
Common complaints include difficulty contacting support from abroad, delays in refunds, and confusion about automatic renewals.
Several customers note issues when trying to cancel from outside New Zealand, due to limited India‑based support options.
Documentation checklist
Must‑have documents
- Account username, phone number and account ID.
- Order or subscription receipts showing dates and payment amounts.
- Screenshots or copies of cancellation confirmations and any error messages.
Useful supporting evidence
- Bank or card statements proving charges and dates.
- Copies of written communications with support (emails, chat transcripts).
- Any service usage logs that demonstrate unused periods (if claiming a refund).
Common mistakes
Assuming cancellation is automatic
Many customers assume deleting an app cancels a subscription; that is not reliable. Always cancel via the subscription management interface or request written confirmation.
Example: removing the app without cancelling left recurring charges active for the next billing cycle.
Not tracking proof
Failing to save confirmation numbers, emails or screenshots makes it hard to prove you requested cancellation.
Example: a customer disputed a charge but could not prove the cancellation request date and lost the refund claim.
Comparative recap
At a glance
The table below compares key attributes for each listed plan to help with quick decisions about cancellation and refunds.
How to read the table
Check the 期間 column for billing frequency and the cancellation ease column for expected effort to cancel from India.
Use the Notes column for special considerations like likely refund practices or purchase channel effects.
| Plan | Price | 期間 | Cancellation ease | Notes |
|---|---|---|---|---|
| Ad‑Free One Month | ₹49 | 月額 | Easy | Short term; cancel before renewal to avoid next charge. |
| Yearly Subscription (Option 1) | ₹599 | 年間 | Moderate | Annual charge may limit refunds; check purchase channel. |
| Yearly Subscription (Option 2) | ₹999 | 年間 | Moderate | Same as above; verify auto‑renew setting. |
| Fitivity Premium | ₹199 | Unspecified | Varies | Clarify period at point of purchase; refunds depend on terms. |
| Lifetime Premium Subscription | ₹29,900 | Lifetime | Difficult | One‑time purchase; refunds rarely granted after delivery. |
After cancelling
What to check immediately
Confirm you received written cancellation confirmation and note the service end date stated by the provider.
Check your bank or card statements for any further charges for at least one billing cycle after cancellation.
Next steps and resources
Keep all records for at least six months in case you need to contest charges or file a consumer complaint in India.
If a refund or dispute is needed, prepare a concise timeline and all supporting documents before contacting your bank or a consumer forum.
Address
Mailing address for Skinny (official)
Skinny Mobile, PO Box 1473, Christchurch 8140, New Zealand.
Use this address for formal postal cancellations or complaints where postal submission is required.
Note about India‑based address
There is no India‑based postal address for cancelling Skinny services; international contact methods are therefore necessary.
If you are in India, ensure you send clear written requests and keep proof of postage or screenshots of sent emails.