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Cancellation service #1 in India
Cancellation Tikona: Easy Method
What is Tikona
Overview
Tikona is a broadband internet service provider in India that historically offered wireless and wired residential and business internet plans. The company operates on a subscription model and uses customer support channels for account management.
Services
Tikona’s services typically include installation with customer premises equipment (CPE) such as modems and cabling, monthly or prepaid plans, and support for upgrades or downgrades. Public reports focus mainly on billing, cancellation and equipment-return issues.
How to cancel Tikona
Step-by-step - written request
- Send a written cancellation request by email and by registered / speed post to the provider (include account number, phone, and preferred disconnection date).
- Always ask for a written acknowledgement and a final settlement invoice stating any refundable deposit and the disconnection date.
- Keep copies of sent emails, delivery receipts, and any chat transcripts as proof of the cancellation request.
Equipment return and follow-up
- Return all supplied equipment (modem/CPE/cables) only when an authorised pickup is arranged or obtain a stamped receipt if you hand it over in person.
- Confirm the equipment return reference number in writing and follow up if you do not receive final settlement within the expected time.
What happens when you cancel
Service disconnection and access
Under telecom rules, disconnection should occur within a short timeframe after a valid request, but users report delays and continued billing after requesting cancellation.
If disconnection is delayed, document all continued service usage and billing notices for escalation.
Billing and account closure
Providers should issue a final bill and process any refundable deposit. Multiple customer reports indicate billing can continue until the provider confirms closure.
Retention teams may mark accounts as "under retention" and attempt to continue billing; insist on written confirmation of closure.
Will I get a refund?
Advance payments and prepaid plans
Many customers report that advance payments or unused prepaid periods are often not refunded promptly. Expect to demand a formal settlement if you paid in advance.
If you do not receive a refund, escalate using your proof of cancellation and equipment return receipts.
Security deposit rules and timelines
Under telecom guidance, security deposits should be refunded within 60 days of termination; delayed refunds may attract statutory interest. Reports suggest this is not always followed in practice.
Document the deposit amount, the date of service closure, and follow up in writing if the refund is not processed on time.
Tikona plans and pricing
Current public pricing
No verified public price list could be confirmed from the provided sources. For accurate plan pricing contact Tikona directly or request a written quotation.
Contact for pricing
| Plan | Speed / Details | Price |
|---|---|---|
| Residential / Business | Contact provider for plan options and speeds | Contact for pricing |
Your consumer rights in India
Termination timeline
Telecom regulations require service termination within a limited number of days after a valid cancellation request. Consumers should expect disconnection and final billing within that timeframe.
If termination is delayed, retain all proof of your cancellation request and follow escalation steps below.
Deposits and interest
Deposits must generally be refunded within 60 days of closure; delayed refunds may carry statutory interest. Many public complaints allege non-compliance.
If the provider does not comply, consumers can escalate to the nodal officer, appellate authority, or consumer forum with documented evidence.
Customer experiences
Summary of negative reports
Multiple user reviews and complaint threads report problems with cancellation, continued billing after disconnection, delayed refunds, and aggressive or threatening collection calls.
See examples of public complaints and discussions at consumer review threads and community forums.
Where to read reports
- Tikona reviews on Trustpilot - many users report cancellation and billing issues.
- Community thread on Techenclave - examples of threats and collection calls after termination.
- Change.org petition - crowdsourced complaints referencing regulatory obligations.
Documentation checklist
Before you send the request
- Account number, registered mobile and email, full postal address.
- Copy of identity proof used at signup (if required for closure).
- Contract or invoice showing deposit and plan details.
After you request cancellation
- Copies of sent cancellation email and registered post receipt.
- Acknowledgement from provider, final bill, and equipment return receipt (stamped).
- Records of calls, retention offers, and any threatening messages or legal notices.
Common mistakes
Failing to keep written proof
Many customers rely on verbal confirmation; without written proof (email or delivery receipt) it is harder to prove the cancellation date or terms.
Always get an acknowledgement and retain copies of all communications.
Returning equipment without a receipt
Handing over equipment without a stamped receipt or an authorised pickup reference can lead to charges for "non-returned equipment".
Insist on a signed receipt listing returned items and condition, or arrange for the provider to collect and provide confirmation.
Comparative recap
Quick comparison table
| Feature | Tikona (reported) | Other ISPs (typical) |
|---|---|---|
| Cancellation turnaround | Users report delays and billing after request | Usually processed within provider-stated SLA (varies) |
| Deposit refunds | Reports of late or withheld refunds | Often refunded within company refund window / regulatory time |
| Customer support | Multiple complaints of poor responses and aggressive collection | Varies: many providers offer structured escalation channels |
After cancelling
How to escalate if things go wrong
If final bill, refund, or equipment issues are not resolved, escalate first to the provider’s nodal officer and appellate authority in writing with all evidence.
If escalation fails, you can file a complaint with consumer forums or approach the regulator; keep documentation for any complaint.
Reference reading and community reports
- Public user reviews on Trustpilot - useful for understanding common problems.
- Community discussion on Techenclave - example cases and peer advice.
- Change.org petition - documents public concerns about regulatory compliance.
Address
Registered / appellate office
Corpora, Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai 400078, India.
Send cancellation letters by registered post to this address if you need a formal delivery record for escalation.
Notes on sending documents
Always keep copies of any registered-post receipt and allow sufficient time for delivery confirmation before counting days for statutory timelines.
When sending equipment, request a signed receipt or arrange an authorised pickup and obtain a written acknowledgement.
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Written by Riya Malhotra
Postclic editor · 8 years experience
Editor at Postclic for 8 years, I turn complex registered electronic mail procedures into clear, actionable English.