Cancellation Videotron: Easy Method

What is Videotron

Overview

Videotron is a Canadian telecommunications company that offers internet, TV and phone services to residential and business customers.

Its services are subscription-based and often include leased equipment such as modems or gateways.

Where it operates

Videotron primarily operates in Canada and is not a service provider in India.

If you are located in India, you will not find local Videotron plans or local customer support offices; cross-border purchases are uncommon.

How to cancel Videotron

By phone (required)

• Videotron requires cancellation by phone. Call 1-877-512-0911 to start cancellation.
• When connected, ask explicitly for a cancellation confirmation number and the effective termination date.
• Request the final billing amount and any instructions for returning leased equipment during the same call.

Other cancellation notes

• Videotron does not support cancellation via the App Store or Google Play; purchases made through those stores must be managed via the respective store policies. See source
• The My Account web portal and Customer Centre do not provide self-service cancellation; phone contact is required.

What happens when you cancel

Service access and termination

Once you cancel, Videotron will provide an effective termination date and final billing details during the confirmation call.

Service usually continues until the stated termination date unless otherwise arranged.

Equipment and charges

Leased equipment must be returned as instructed. Failure to return devices (for example a modem) within the stipulated timeframe may trigger replacement or non-return fees.

Keep shipment or drop-off receipts as proof to avoid disputed equipment charges.

Will I get a refund?

Satisfaction guarantee and timing

Videotron offers a 15-day satisfaction guarantee on many service contracts; if you cancel within 15 days of activation you may be eligible for refunds under contract terms.

Ask for details and timing during the cancellation call so you know when to expect any credit.

How refunds are issued

• Refunds above CAD 5 are typically issued automatically after service termination and equipment return.
• Refunds under CAD 5 often require a manual request - confirm the procedure and reference numbers when you cancel. See source

Videotron plans and pricing

Pricing availability

No Indian pricing or India-specific plans for Videotron were found. Videotron does not operate in India.

For pricing information in Canada, contact Videotron or visit official Canadian channels (not linked here).

Contact for pricing

Your consumer rights in India

Local consumer protections

If you are in India and purchased through an international payment channel, you still have rights under Indian consumer law where applicable.

Indian consumers can typically approach consumer forums or use banking chargeback/dispute mechanisms for unauthorised or disputed charges.

Escalation and practical tips

• If the charge originated from an app store, use the App Store / Google Play refund and dispute processes first.
• Consider contacting your bank or card issuer for a dispute or chargeback if you cannot resolve billing issues with the seller.

Customer experiences

Negative feedback

Videotron has a large number of negative reviews focusing on billing errors, unexpected charges after cancellation, confusing pricing and poor online tools.

Trustpilot shows a low overall rating and many 1-star reports about long waits and frustrating customer service. Trustpilot source

Positive feedback

Some reviewers highlight helpful agents who resolved issues efficiently; a few customers single out specific representatives positively.

These positive reports are a minority compared with the volume of complaints. See reviews

Documentation checklist

Before you call

• Account number and registered customer details (name, address, phone).
• Recent invoice and payment receipts.
• Contract start date and any promotional or special offer terms.

After the call

• Cancellation confirmation number and effective termination date.
• Final billing amount and refund reference (if applicable).
• Proof of equipment return: shipment tracking or drop-off receipt and photos if possible.

Common mistakes

Not returning equipment

One frequent mistake is failing to return leased equipment quickly. This often leads to replacement charges.

Retain proof of return and verify the return deadline during the cancellation call to avoid surprises.

Assuming app-store cancellation works

Another common error is assuming that cancelling through the App Store or Google Play cancels the Videotron account - this is not supported.

If you purchased via an app store, you must follow that store's refund rules for app purchases and separately contact Videotron by phone for account-level cancellations where applicable. Reference

Comparative recap

Quick summary

The table below highlights key points to compare actions, expected results, and common consequences when cancelling Videotron.

What to watch for

Focus on confirmation numbers, return deadlines and refund thresholds to reduce dispute risk.

After cancelling

Keep records

Save the cancellation confirmation number, final invoice, refund reference and equipment return receipts.

Monitor bank statements for the refund and any unexpected post-cancellation charges.

Useful links

• General cancellation guidance: PostClic guide
• Customer reviews and community feedback: Videotron reviews on Trustpilot

Address

Head office

Videotron head office (Customer Relations Department):

612 rue Saint‑Jacques, Montréal, Québec H3C 4M8, Canada

Mailing for escalation

For formal complaints or escalations, consider sending a written letter to the head office address above and keep a copy for your records.

If you need regulator escalation (telecom disputes), seek the appropriate national regulator or dispute resolution body in your jurisdiction.