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Cancel GOLAN TELECOM
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I hereby notify you of my decision to terminate the contract relating to the Golan Telecom service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Golan Telecom: Easy Method
What is Golan Telecom
Overview
Golan Telecom is an Israeli mobile network operator offering subscription-based mobile plans, add-ons, and roaming packages. The operator is known for straightforward plans and competitive pricing in its home market.
Services covered
Services include standard mobile voice, SMS, data, optional add-ons (for example International DID), and time-limited roaming packages. Availability and pricing are denominated in New Israeli Shekels (NIS).
How to cancel Golan Telecom
Web (My Account) - step by step
- Log in to the website section “My Account”.
- Download and complete the termination form, sign it as required.
- Send the signed termination form back via the channel requested on the site; termination becomes effective at the end of the following billing cycle.
Written and verbal options - step by step
- Written: Send a termination request by fax, by post, or by email. The request becomes effective on the specified date or the next business day.
- Verbal: Call the call centre (from a Golan line dial *0058 or use any published toll‑free number) and request termination; the request will be processed on the requested date or next business day.
What happens when you cancel
Service access and timing
Cancellation via the website normally becomes effective at the end of the following billing cycle unless you specify a later date. Written or verbal requests take effect on the requested date or the next business day.
Billing and add-ons
Once cancelled, recurring subscription billing stops according to the effective cancellation date. Optional add‑ons can be cancelled at any time and are billed proportionally within the billing cycle.
Will I get a refund?
Standard refund position
There is no general statement of a 14‑day cooling‑off or automatic refund policy in available documentation. Do not assume standard refunds will be granted.
Specific exceptions
- 12‑Month Overseas Package (one‑time payment of NIS 309): explicitly non‑refundable, even if partially used.
- Add‑ons (for example International DID billed at NIS 19.90/month): can be cancelled anytime; billing for the final period is proportional.
Golan Telecom plans and pricing
Current pricing availability
Public pricing in Indian Rupees (INR) was not found in the available information. Official prices are provided in New Israeli Shekels (NIS) for services in Israel or for roaming packages.
How to get a price
Contact Golan Telecom directly for up‑to‑date pricing or plan details relevant to your use case and location.
| Plan / Item | Price | Notes |
|---|---|---|
| Service plans | Contact for pricing | Official pricing is listed in NIS; contact Golan Telecom for details. |
| 12‑Month Overseas Package | NIS 309 (one‑time) | Non‑refundable after purchase. |
| International DID (add‑on) | NIS 19.90/month | Can be cancelled anytime; final billing is proportional. |
Your consumer rights in India
General rights
If you are an India‑based consumer using a foreign operator’s service or handling a cross‑border purchase, you retain general consumer protection rights under Indian law for unfair trade practices and defective services.
How to escalate in India
- First, keep records and raise the complaint directly with the service provider’s support channels (email, fax, post, phone).
- If unresolved, you may approach local consumer redressal forums, statutory consumer courts, or relevant government telecom grievance mechanisms such as the Telecom Ombudsman / Department of Telecommunications procedures. Preserve all documentation for any escalation.
Customer experiences
Positive feedback
Some reviewers praise Golan Telecom for reliability, competitive prices, and good coverage in their experience.
Negative feedback
Numerous complaints reference billing errors, unexpected over‑charges (for example international usage), slow or unprofessional support, and difficulties completing cancellations in a timely fashion.
Documentation checklist
What to prepare before you cancel
- Account number and registered phone number.
- Signed termination form (if cancelling via web) or a clear written request for written cancellations.
- Proof of identity if requested (copy of ID) and any account verification details.
What to keep after you cancel
- Written confirmation of cancellation and the effective date.
- Copies/screenshots of emails, fax transmission receipts, call reference numbers, and final bill.
Common mistakes
Assuming cancellation is immediate
Many customers expect instant termination. Web cancellations often take effect at the end of the next billing cycle, and written or verbal requests may be processed on the next business day.
Not keeping proof
Failing to keep written confirmation, submission timestamps, or call reference numbers makes it harder to dispute continued billing. Always obtain and preserve proof of your request.
Comparative recap
Quick method comparison
The table below summarises practical differences between cancellation methods to help you choose the right route.
| Method | Processing speed | Effective date | Documentation required |
|---|---|---|---|
| Web (My Account) | Moderate (requires form) | End of following billing cycle (unless date specified) | Signed termination form |
| Written (fax / mail / email) | Variable (depends on receipt) | Specified date or next business day | Written request; retention of transmission proof |
| Verbal (call centre) | Fast (if answered) | Requested date or next business day | Call reference number; identity verification |
| Add‑ons (e.g. International DID) | Immediate to next billing cut‑off | Can cancel anytime; billing proportional | Account details and request confirmation |
After cancelling
What to check immediately
- Obtain written confirmation stating the effective cancellation date and any final charges.
- Verify your next bill to ensure no unexpected recurring charges appear.
Who to contact
- Email: nituk@golantelecom.co.il (for written termination notices and queries).
- Call: *0058 from a Golan line (or the operator’s published toll‑free number where applicable).
- Postal/fax correspondence: use the official mailing address or fax for formal complaints and records.
Address
Official mailing address
P.O. Box 4060, Tel Aviv 4250708
Other contact details
- Fax: 072‑222‑0058
- Email: nituk@golantelecom.co.il