Cancellation Golan Telecom: Easy Method

What is Golan Telecom

Overview

Golan Telecom is an Israeli mobile network operator offering subscription-based mobile plans, add-ons, and roaming packages. The operator is known for straightforward plans and competitive pricing in its home market.

Services covered

Services include standard mobile voice, SMS, data, optional add-ons (for example International DID), and time-limited roaming packages. Availability and pricing are denominated in New Israeli Shekels (NIS).

How to cancel Golan Telecom

Web (My Account) - step by step

• Log in to the website section “My Account”.
• Download and complete the termination form, sign it as required.
• Send the signed termination form back via the channel requested on the site; termination becomes effective at the end of the following billing cycle.

Written and verbal options - step by step

• Written: Send a termination request by fax, by post, or by email. The request becomes effective on the specified date or the next business day.
• Verbal: Call the call centre (from a Golan line dial *0058 or use any published toll‑free number) and request termination; the request will be processed on the requested date or next business day.

What happens when you cancel

Service access and timing

Cancellation via the website normally becomes effective at the end of the following billing cycle unless you specify a later date. Written or verbal requests take effect on the requested date or the next business day.

Billing and add-ons

Once cancelled, recurring subscription billing stops according to the effective cancellation date. Optional add‑ons can be cancelled at any time and are billed proportionally within the billing cycle.

Will I get a refund?

Standard refund position

There is no general statement of a 14‑day cooling‑off or automatic refund policy in available documentation. Do not assume standard refunds will be granted.

Specific exceptions

• 12‑Month Overseas Package (one‑time payment of NIS 309): explicitly non‑refundable, even if partially used.
• Add‑ons (for example International DID billed at NIS 19.90/month): can be cancelled anytime; billing for the final period is proportional.

Golan Telecom plans and pricing

Current pricing availability

Public pricing in Indian Rupees (INR) was not found in the available information. Official prices are provided in New Israeli Shekels (NIS) for services in Israel or for roaming packages.

How to get a price

Contact Golan Telecom directly for up‑to‑date pricing or plan details relevant to your use case and location.

Your consumer rights in India

General rights

If you are an India‑based consumer using a foreign operator’s service or handling a cross‑border purchase, you retain general consumer protection rights under Indian law for unfair trade practices and defective services.

How to escalate in India

• First, keep records and raise the complaint directly with the service provider’s support channels (email, fax, post, phone).
• If unresolved, you may approach local consumer redressal forums, statutory consumer courts, or relevant government telecom grievance mechanisms such as the Telecom Ombudsman / Department of Telecommunications procedures. Preserve all documentation for any escalation.

Customer experiences

Positive feedback

Some reviewers praise Golan Telecom for reliability, competitive prices, and good coverage in their experience.

Negative feedback

Numerous complaints reference billing errors, unexpected over‑charges (for example international usage), slow or unprofessional support, and difficulties completing cancellations in a timely fashion.

Documentation checklist

What to prepare before you cancel

• Account number and registered phone number.
• Signed termination form (if cancelling via web) or a clear written request for written cancellations.
• Proof of identity if requested (copy of ID) and any account verification details.

What to keep after you cancel

• Written confirmation of cancellation and the effective date.
• Copies/screenshots of emails, fax transmission receipts, call reference numbers, and final bill.

Common mistakes

Assuming cancellation is immediate

Many customers expect instant termination. Web cancellations often take effect at the end of the next billing cycle, and written or verbal requests may be processed on the next business day.

Not keeping proof

Failing to keep written confirmation, submission timestamps, or call reference numbers makes it harder to dispute continued billing. Always obtain and preserve proof of your request.

Comparative recap

Quick method comparison

The table below summarises practical differences between cancellation methods to help you choose the right route.

After cancelling

What to check immediately

• Obtain written confirmation stating the effective cancellation date and any final charges.
• Verify your next bill to ensure no unexpected recurring charges appear.

Who to contact

• Email: [email protected] (for written termination notices and queries).
• Call: *0058 from a Golan line (or the operator’s published toll‑free number where applicable).
• Postal/fax correspondence: use the official mailing address or fax for formal complaints and records.

Address

Official mailing address

P.O. Box 4060, Tel Aviv 4250708

Other contact details

• Fax: 072‑222‑0058
• Email: [email protected]