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Cancel KOGAN MOBILE
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Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Kogan Mobile service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Kogan Mobile: Easy Method
What is Kogan Mobile
Overview
Kogan Mobile is a prepaid mobile service brand that sells SIMs and recurring prepaid plans. It operates as a mobile virtual network operator using an Australian wholesale network.
Service scope
Kogan Mobile’s products and customer support are centred on Australia/New Zealand markets. There is no India‑specific service or official India pricing published by Kogan Mobile.
How to cancel Kogan Mobile
Cancel recurring (auto‑recharge) from your account
- Log in to your Kogan account on the Kogan Mobile portal.
- Go to Payment Methods or Subscription settings and choose "Remove Schedule" to cancel auto‑renewal for an auto‑recharge plan.
- Confirm the change and keep a screenshot or confirmation email for your records.
Cancel by contacting customer care
- From a Kogan Mobile number: call 12612 to request cancellation or disconnection.
- From any device: call 1300 056 426 to speak with Kogan Mobile Customer Care about service cancellation or disconnect.
- If you are not porting your number to another provider, explicitly request full disconnection; if porting, follow the receiving provider’s porting procedure.
What happens when you cancel
Service access and disconnection
Once you request disconnection, voice, SMS and data services will stop after the deactivation process completes.
Deactivation timing can vary; keep confirmation details and ask the agent for expected cut‑off timing.
Auto‑renewal and scheduled payments
Cancelling the scheduled auto‑recharge should stop future plan renewals, but existing prepaid credit and active days remain until they expire or are forfeited on deactivation.
Verify in your account that the scheduled payment has been removed and save any confirmation.
Will I get a refund?
Kogan Mobile policy on prepaid credit
Kogan Mobile prepaid services are non‑refundable. Any unused credit is generally forfeited when a number is deactivated or transferred to another provider.
See the official explanation on refunds for prepaid credit: Kogan Mobile - Can I receive a refund on any unused credit?
Product returns vs mobile services
Kogan.com’s general "Change of Mind" return policy covers eligible product purchases within 14 days as account credit only; this applies to physical products, not prepaid mobile services.
Details on product returns are available here: Kogan.com returns & refunds
Kogan Mobile plans and pricing
Pricing availability
No reliable India‑specific INR pricing for Kogan Mobile plans is published. Kogan Mobile lists prices in AUD for Australia/New Zealand.
If you need exact prices, contact Kogan Mobile support before purchasing or porting a number.
Quick pricing table
| Plan | Price (INR) |
|---|---|
| Kogan Mobile prepaid plans | Contact for pricing - prices are published in AUD; no official INR list for India |
Your consumer rights in India
General protections
If you buy a service from abroad and face problems, Indian consumer protections may be limited for foreign suppliers. However, you still have options for redress at home.
Keep all transaction records, receipts and communications to support any complaint or dispute with your bank or card issuer.
Recommended escalation steps
- Contact the seller first and request a resolution in writing (email/chat/ticket).
- If charged to a credit/debit card, consider a chargeback or dispute through your bank or card provider.
- File complaints with Indian consumer authorities or the appropriate forums if you suspect fraud or unlawful charges; you may also contact TRAI for telecom‑related regulatory advice if applicable.
Customer experiences
Positive feedback
Some users report good value and reliable service once the plan and SIM are working correctly.
Occasional positive reports note helpful and quick live chat interactions.
Negative feedback
Common complaints include poor customer service, long delays in responses, and difficulty contacting support.
Users have also reported SIM delivery and activation problems, missing messages, and surprise opt‑out/paid subscriptions in some cases.
References: community reports and experience summaries: Reddit discussion.
Documentation checklist
Before cancelling
- Account login email/username and password (or used social login details).
- Payment method details and screenshots of scheduled payments or auto‑recharge settings.
- Plan name, active SIM number, and any purchase/activation dates.
When you request cancellation
- Save the cancellation confirmation, ticket number or call reference.
- Document dates and times of calls, names of agents and any chat transcripts.
Common mistakes
Assuming refunds for unused credit
A frequent error is expecting a cash refund for unused prepaid credit. Kogan Mobile’s policy is that prepaid credit is non‑refundable once the service is deactivated.
Not saving confirmation of cancellation
Not retaining written confirmation of cancellation or removal of auto‑recharge can lead to continued charges and difficulty proving you requested a stop.
Always save screenshots, emails or ticket numbers immediately after a cancellation request.
Comparative recap
Side‑by‑side overview
| Feature | Kogan Mobile | Typical Indian operator |
|---|---|---|
| Network | Operates on Australian wholesale network (Vodafone partnership in AU region) | Operates on local Indian mobile networks (multiple national carriers) |
| Pricing | Published in AUD; no verified INR pricing for India | Published in INR with local plans and offers |
| Refunds for prepaid credit | Prepaid credit is non‑refundable; unused credit forfeited on deactivation | Policies vary by operator; some offer specific allowances or credits per their terms |
| Customer support experience | Mixed: reports of good support but also frequent complaints about delays and responsiveness | Support quality varies; major operators provide India‑based support and grievance redressal channels |
After cancelling
Confirm closure and monitor
Check bank or card statements for any unexpected future charges after cancellation. Report charges promptly if they occur.
Keep confirmation emails or screenshots for at least 6 months in case of disputes.
Useful links
- Kogan Mobile - refund on unused credit
- Kogan.com - returns & change of mind
- Community summary about cancellations and refunds
Address
Company postal address
139 Gladstone Street, South Melbourne, Victoria 3205, Australia.
Notes about contacting from India
Kogan Mobile is an Australian provider; there is no India‑specific office listed. Use online support, the Australian phone numbers above, or your payment provider for disputes.