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Cancel LIFECELL
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Cancellation service #1 in India
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Lifecell service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Lifecell: Easy Method
What is Lifecell
Service overview
Lifecell is a service brand operating in India that manages orders, collections, and storage services for biological kits and related products sold via its official website.
The company provides online ordering, sample collection logistics, and storage or processing services under defined terms for cancellations and refunds.
Who this guide is for
This guide is for Indian customers who purchased Lifecell products through the official website and need clear steps to cancel, request refunds, or understand their rights.
If you bought through other channels (app stores or third parties), different rules may apply; check your purchase channel before proceeding.
How to cancel Lifecell
Website cancellation - step by step
- Log in to your account on the Lifecell website.
- Go to My Orders and select the order you want to cancel.
- Click Cancel/Refund and provide the required reason and supporting documents.
- Submit the request and wait for confirmation from Lifecell; processing times vary by sample status and payment method.
For full details see the official policy linked in the After cancelling section below.
When cancellations are not covered
- Purchases made via App Store, Google Play, or other non-official channels are not covered by the website cancellation policy.
- Lifecell may refuse cancellation or refund for orders that are not for personal use, are undeliverable due to user error, or involve unlawful behaviour.
What happens when you cancel
Access and service effects
Cancelling stops further processing and future renewals related to that order or service, subject to the point of cancellation in the workflow.
If a sample has not been collected, processing typically stops and a refund calculation begins as per policy.
Samples, storage and data
If a sample has been collected, Lifecell may require consent to discard an unfit sample before issuing any pro‑rata refund of processing or storage fees.
If the sample is processed and found fit, refunds may be denied for the processed portion; data and storage status are handled per the company policy.
Will I get a refund?
Refund policy summary
- Refunds or replacements are allowed under specific valid circumstances (e.g., damaged/expired/incorrect kits, missing components, diagnostic report issues).
- Refunds can be issued to a LifeCell Wallet (valid for 11 months) or via bank transfer with proof of purchase, depending on the case.
Exceptions, timelines and key conditions
- Before sample collection: partial refunds typically apply after deducting charges; full refunds may be possible in certified medical emergencies or death.
- Post sample collection: pro‑rata refunds of processing/storage fees may be issued if the user consents to discard an unfit sample; no refund if sample is processed and found fit.
- No refund for opened or tampered kits; damaged kits may be accepted back within 15 days with documentation.
- Refunds usually process in about 4 - 7 working days depending on sample status and payment method.
LifeCell does not offer a general 14‑day cooling‑off refund for all website purchases; refunds are tied to the listed conditions.
Lifecell plans and pricing
Available plans (indicative)
LifeCell offers pocket‑friendly EMI options for some Community Stem Cell Banking products; official full plan or one‑time pricing is not publicly listed in detail.
Notes on pricing
Indicative EMI offers start at ₹3,190/month for Community Stem Cell Banking (lower‑end ASF product on a longer EMI tenure with a small down payment).
Contact Lifecell sales or check the product pages for the exact current offers and eligibility.
| Plan | Price | 期間 | Features |
|---|---|---|---|
| LifeCell Community Stem Cell Banking (Indicative Lower‑End ASF, 9‑Month EMI) | EMI starting from ₹3,190/month | Monthly (EMI) | Pocket‑friendly EMI option for Community Banking; indicative lowest EMI based on lower‑end product and longer tenure |
| LifeCell Community Stem Cell Banking (General EMI) | EMI starting from ₹3,190/month | Monthly (EMI) | General EMI starting point for Community Banking |
Your consumer rights in India
Legal options
If you believe Lifecell has breached its published policy or committed unfair trade practices, you can file a complaint with the District Consumer Disputes Redressal Commission under the Consumer Protection Act.
For suspected fraud or cheating (for example, payments taken off‑platform), consider filing a police FIR and preserve all payment evidence.
Precautions to protect your rights
- Always pay via official Lifecell payment channels and obtain system‑generated receipts.
- Keep order IDs, transaction confirmations, and official communication; these are essential for disputes or refund requests.
- Avoid paying agents or executives via third‑party wallets without a system receipt - unofficial payments risk denial of liability by the company.
Customer experiences
Public reviews overview
Publicly available review sources show a significant amount of negative feedback concerning refunds, agent behaviour, and delivery issues.
One public review site contains complaints about alleged non‑fulfilment and refund delays; see the link below for details.
Common complaints reported
- Delayed or withheld refunds depending on case specifics.
- Problems when payments are made via unofficial channels to agents rather than through the official website.
- Issues with missing documentation or promised add‑ons not delivered.
For a sample of public reviews, see a consumer review page linked in the After cancelling section.
Documentation checklist
Before you request cancellation
- Order number and date (from your Lifecell account).
- System‑generated invoice or payment confirmation.
- Registered email and phone number used at purchase.
If you are seeking a refund or replacement
- Photographs of damaged or incorrect kits (timestamped if possible).
- Proof of delivery and receipt, if available.
- Medical certificate or death certificate when claiming refunds for certified emergencies.
- Bank details for bank transfer refunds and screenshots of payment receipts.
Common mistakes
Payment mistakes
Paying an executive or agent through third‑party apps without a system receipt commonly leads to problems proving payment to Lifecell.
Always insist on an official Lifecell transaction record before assuming payment is accepted by the company.
Timing and documentation errors
Waiting too long to report damaged kits, returning opened kits, or failing to provide required documents reduces chances of a refund.
Not following the website cancellation flow (My Orders → Cancel/Refund) can delay resolution or invalidate claims.
Comparative recap
Quick comparison table
| Aspect | Lifecell (website purchases) | App Store / Other channels |
|---|---|---|
| Cancellation eligibility | Allowed via website before or after sample collection (subject to conditions) | Not covered under Lifecell website policy; follow the channel's rules |
| Refunds | Available in specific circumstances (partial/pro‑rata/full per policy) | May require the app store or channel provider’s refund process |
| Where to request | My Orders → Cancel/Refund on the official website | Through the App Store / Google Play or the third‑party seller |
| Typical processing time | Approximately 4 - 7 working days, depending on status and payment method | Varies by channel; not governed by Lifecell website policy |
Key takeaway
If you purchased on the Lifecell website, use the website cancellation flow and keep all documentation to support any refund claim.
If payment or purchase was made off‑platform, resolve via the original channel and preserve evidence for disputes.
After cancelling
Follow‑up actions
- Save the cancellation confirmation and any reference number provided by Lifecell.
- Monitor your bank or wallet for the refund within the stated processing window (typically 4 - 7 working days).
- If you do not receive the refund, escalate with Lifecell support and keep copies of all correspondence.
Useful links
- Lifecell cancellation, refund & replacement policy (official)
- Public reviews and complaints (example)
Address
Official office
No.16, Vijayaraghava Road, 1st Lane, T. Nagar, Chennai 600017, India.
Use this postal address for formal written or certified correspondence related to cancellations when required.
How to send postal requests
Send letters by registered post or courier and keep tracking and delivery proof. Include order ID, contact details, and copies of supporting documents.
Retain a copy of the sent package and proof of delivery for any escalation or consumer complaints.