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Cancel LINE2
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Cancellation service #1 in India
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Line2 service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Line2: Simple Process
What is Line2
Service overview
Line2 is a VoIP-based service that provides a second phone number for calls, texts, voicemail, and related business features. It is designed to separate personal and business communications and offers plans billed monthly or annually.
Where it is used
Line2 is primarily a US/Canada-focused service but can be purchased from app stores worldwide, including in India. The service is operated by a company headquartered in the United States.
How to cancel Line2
Cancel via App Store (iOS)
- Open iPhone Settings → tap your name → Subscriptions.
- Select the Line2 subscription → Tap "Cancel Subscription".
- Note: Deleting the Line2 app does NOT cancel the subscription; you must cancel through your Apple ID subscription settings.
Cancel via Google Play (Android)
- Go to play.google.com and sign in to the correct Google account.
- Open My subscriptions → select the Line2 subscription → Manage → Cancel subscription.
- Note: Deleting the Line2 app does NOT cancel the subscription; you must cancel via Google Play subscriptions.
Cancel via Website / Web purchase
- If you purchased on the Line2 website, cancel through your Line2 account settings or by contacting Line2 before your trial ends.
- Line2 offers a 30-day Money-Back Guarantee - ensure you cancel within 30 days if you want to request a refund.
What happens when you cancel
Access and service after cancellation
When you cancel, your access typically continues until the end of the paid billing period or trial unless otherwise stated. Active features (calling, texting, voicemail) may stop once the subscription period ends.
Automatic renewal and billing
Cancellations prevent future automatic renewals. You will not be charged again after a successful cancellation, but already charged periods are not always refundable automatically.
Data and account retention
Line2 may retain account data (messages, voicemail) according to its data retention policy. If you need copies of messages or invoices, download them before the subscription ends.
Will I get a refund?
30-day Money-Back Guarantee
Line2 advertises a 30-day Money-Back Guarantee on all plans for users who are not satisfied. To request a refund, cancel and contact Line2 within 30 days of purchase.
Exceptions and limitations
- Line2 states it will not provide refunds or credits for messaging failures tied to unregistered business SMS/MMS numbers or similar regulatory issues.
- Refunds are managed by Line2; platform purchases (App Store/Google Play) may be subject to the store’s refund rules as well.
Practical steps for refund requests
Keep receipts, transaction IDs, and screenshots of issues to support your claim. If a direct refund is refused, you can dispute the charge with your payment provider as a next step.
Line2 plans and pricing
Pricing snapshot
The following table lists plan names and prices as found in the India App Store listing. Prices may vary by store and over time.
Notes on listings
Multiple plan variants with similar names and different prices appear in the India App Store. Features are broadly similar (VoIP calling/texting, domestic to US/Canada).
| Plan | Price | Period | Features |
|---|---|---|---|
| Personal Unlimited Monthly | ₹999 | Monthly | Unlimited personal usage (calls and texts, domestic - US/Canada) |
| Personal Unlimited Monthly (alt) | ₹1,199 | Monthly | Variant listing in App Store |
| Mobile Starter Monthly | ₹1,449 | Monthly | Starter tier monthly |
| Line2 Standard Monthly | ₹1,499 | Monthly | Standard tier mobile monthly |
| Mobile Starter Annual | ₹14,900 | Annual | Starter tier billed annually |
| Line2 Standard Annual | ₹10,500 | Annual | Standard tier auto-renewing annual |
| Line2 - Annual | ₹14,900 | Annual | General annual pricing |
Your consumer rights in India
Right to refund and cancellation
As an Indian consumer you can request refunds for services not delivered as promised. With Line2’s 30-day Money-Back Guarantee, cancel within 30 days to request a refund.
Escalation and dispute options
If Line2 does not resolve billing or service issues, you may raise a dispute with your payment provider (bank/card issuer) or pursue consumer grievance channels in India.
Documentation and timelines
- Keep invoices, subscription receipts, and timestamps of failed services.
- Act promptly - many remedies are time-sensitive and easier to pursue soon after the issue arises.
Customer experiences
Positive feedback
Some users report useful voicemail transcription, easy separation of business and personal lines, and helpful support in certain cases.
Examples include five-star reviews praising transcribed voicemail and responsive support improvements.
Negative feedback
Multiple reviews report app crashes, messages failing to send, login and account lockout issues, and slow or ineffective customer service.
Some users report being charged for services that did not work and difficulty obtaining refunds or timely responses.
Where to read user reviews
For a broader range of user experiences, see customer reviews on Trustpilot.
Documentation checklist
Before you request cancellation or refund
- Account email and username associated with Line2.
- Receipt or transaction ID for the subscription purchase.
- Dates of purchase, trial start, and cancellation attempt.
Evidence of service issues
- Screenshots or screen recordings of errors, failed messages, or app crashes.
- Call records or delivery receipts showing undelivered messages (if available).
Common mistakes
Assuming deleting the app cancels the subscription
Many users delete the Line2 app believing the subscription is cancelled. This does not stop billing; you must cancel via Apple ID or Google Play (or the Line2 website if billed there).
Waiting too long to request a refund
Missing the 30-day window can make refunds harder or impossible. Cancel early in the trial or billing period if you are unsatisfied.
Not keeping proof of purchase or issues
Without receipts, timestamps, and screenshots it is harder to prove claims to Line2 or payment providers. Always save documentation before account closure.
Comparative recap
Cancellation and refund comparison
The table below compares the main purchase/cancellation channels and related refund notes to help you decide the fastest route.
How to interpret the table
Use the table to pick the correct cancellation channel for your purchase source and to understand refund exceptions.
| Aspect | App Store (iOS) | Google Play (Android) | Website / Web purchase |
|---|---|---|---|
| How to cancel | Cancel via iPhone Settings → Subscriptions | Cancel via play.google.com → My subscriptions | Cancel via Line2 account settings or contact form |
| Effect of deleting app | Does NOT cancel subscription | Does NOT cancel subscription | Depends - must cancel in account settings |
| Refund policy | 30-day Money-Back Guarantee (request via Line2; App Store refund rules may also apply) | 30-day Money-Back Guarantee (request via Line2; Play Store refund rules may also apply) | 30-day Money-Back Guarantee; cancel before trial end to request refund |
| Known exceptions | No refunds for unregistered business SMS/MMS issues | No refunds for unregistered business SMS/MMS issues | No refunds for unregistered business SMS/MMS issues |
After cancelling
Confirm cancellation and check billing
After cancelling, verify you received a cancellation confirmation email or screen message. Check your bank or card statement to ensure future charges stop.
Where to seek help
If you experience unresolved billing or service problems, gather documentation and contact Line2 support. If necessary, dispute charges with your payment provider.
Read other users’ experiences
To see how other customers managed cancellations and refunds, view reviews and experiences on Trustpilot.
Address
Company headquarters
Line2’s listed headquarters (United States):
535 Mission Street, 14th Floor, Unit 1926, San Francisco, CA 94105, USA
Notes about India
Line2 does not have a physical office in India; purchases from India are handled through app stores or Line2’s online systems.