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Cancel LIVELY
in 30 seconds only!
Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Lively service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Lively: Easy Method
What is Lively
Overview
Lively is a subscription-based mobile service designed primarily for seniors, offering simple devices, safety features and a companion app for account management.
Services commonly include plan-based voice/data, emergency response options and app features for monitoring and communication.
Who it's for
Lively targets seniors and caregivers who want an easy-to-use phone service with safety and health-oriented features.
It is offered as a recurring subscription with both web-managed and app-store purchase paths.
How to cancel Lively
Web (Purchased via Lively.com)
- Sign in to your Lively online account on the website using your account credentials.
- Open the account overview or dashboard and look for the plan or subscription section.
- Complete the cancellation form presented in your account; you will retain service until the end of the current billing period.
- No phone call is required if you purchased via the web and cancel through your account.
By phone (Phone service cancelling / retaining number)
- Call Lively Customer Care (U.S.-based): 1-800-733-6632 to request cancellation or to discuss retaining your phone number.
- Customer Care hours: Weekdays 7 a.m. - 10 p.m. ET; weekends 9 a.m. - 6 p.m. ET.
- Have account details ready (account email, phone number, order ID) to speed up the process.
App Store / Google Play purchases
- If you subscribed through the Apple App Store or Google Play, you must cancel directly in that store; Lively cannot cancel those third-party subscriptions for you.
- Open the relevant app-store subscription settings and follow the store's cancellation flow.
- After canceling via the store you keep access until the end of the paid period; refunds are handled by the store per its policies.
What happens when you cancel
Service access
When you cancel a subscription you will typically retain service and access to paid features until the end of the current billing period.
After the billing period ends, the service features tied to the subscription will stop unless you resubscribe.
Billing and renewal
Cancelling stops future automated renewals on that billing cycle; you should confirm cancellation in your account or app-store subscription list.
If you cancel via phone, request confirmation details and note the date when billing will stop.
Data and account
Your account data (settings, profile, app data) may remain on Lively systems after cancellation; policies for retention are determined by the provider.
Export any important information (contacts, receipts, records) before the subscription ends if you need it later.
Will I get a refund?
Web purchases
Subscriptions purchased on the web are not refunded for the unused portion of the billing period according to the provider terms.
Expect to retain access until the period ends, but do not expect a prorated refund after cancellation.
App Store / Google Play purchases
Subscriptions bought through App Store or Google Play are generally non-refundable through Lively; refunds are subject to the store's refund rules.
Access typically continues until the end of the paid period even if you cancel immediately.
Exceptions and legal rights
The available terms do not mention a 14-day cooling-off period or specific Indian statutory refund rights; refunds are generally not provided.
If you believe local consumer law requires a refund, consider contacting local consumer protection bodies or seeking legal advice for recourse.
Lively plans and pricing
Plans at a glance
The pricing below reflects India App Store listing prices and one-time in-app purchases for cookies (internal currency).
Prices may vary by platform or store fees; check your store listing for exact charges.
Notes
Monthly and annual plan fees are recurring; cookie purchases are one-time in-app purchases.
Platform-specific pricing (Android Play Store) may differ slightly from the listed India App Store prices.
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| Platinum monthly | ₹999 | Monthly | Unlimited access to all app functionalities - messaging, posts, live stream hosting, cash-out cookies, geo-fencing etc. |
| Platinum yearly | ₹9,900 | Annual | Same Platinum benefits, billed yearly. |
| 50 Cookies (IAP) | ₹599 | One-time | Purchase internal app currency 'cookies'. |
| 100 Cookies (IAP) | ₹1,199 | One-time | Purchase internal app currency 'cookies'. |
| 500 Cookies (IAP) | ₹5,900 | One-time | Purchase internal app currency 'cookies'. |
| 1,000 Cookies (IAP) | ₹11,900 | One-time | Purchase internal app currency 'cookies'. |
| 2,000 Cookies (IAP) | ₹22,900 | One-time | Purchase internal app currency 'cookies'. |
| 5,000 Cookies (IAP) | ₹59,900 | One-time | Purchase internal app currency 'cookies'. |
| 8,000 Cookies (IAP) | ₹99,900 | One-time | Purchase internal app currency 'cookies'. |
Your consumer rights in India
What the provider's terms say
The available provider terms do not reference Indian consumer law or a statutory 14-day cooling-off period.
Refunds for subscriptions are generally not offered in the stated terms; Indian statutory rights are not voluntarily documented.
Practical steps for Indian users
If you believe Indian consumer protection law applies, document communications and receipts before filing a complaint with local consumer forums.
Consider contacting your payment provider for disputes or chargebacks, and seek legal advice if necessary.
Customer experiences
Positive feedback
- Users praise a user-friendly interface, intuitive design and smooth integrations in some workflows.
- Customer service is often described as responsive and helpful by many reviewers.
- The mobile app is appreciated for secure access and straightforward navigation.
Negative feedback
- Some users report app limitations such as allowing only one bank link at a time and occasional declined transactions.
- Complaints include heavy use of automated/AI communication and sporadic connectivity or setup problems for some seniors.
Documentation checklist
Before you call or write
- Account email address and password (or note how to sign in).
- Order ID, subscription ID, or purchase receipt showing date and amount.
What to keep ready
- Phone number associated with the account and device IMEI/serial if relevant.
- Screenshots of billing page, cancellation confirmation attempts, and any error messages.
Common mistakes
Cancelling in the wrong place
Many users try to cancel inside the app but purchased through the App Store or Play Store; the store subscription must be cancelled there.
Always check whether your subscription was created by Lively's website or by the app store before cancelling.
Assuming automatic refunds
Users sometimes expect prorated refunds after cancelling; the provider's terms state no refunds for unused portions of web subscriptions.
For app-store purchases, refunds are governed by the store's policies, not Lively's web terms.
Comparative recap
Quick comparison
| Channel | How to cancel | Refund availability | Access after cancel |
|---|---|---|---|
| Web (Lively.com) | Sign in → Account overview → Fill cancellation form | No refunds for unused period (per terms) | Service continues until end of billing period |
| Phone (Customer Care) | Call 1-800-733-6632; request cancellation or number port/retain | Refunds handled per terms; typically none for unused period | Service continues until end of billing period unless otherwise stated |
| App Store / Google Play | Cancel directly in the App Store / Play Store subscription settings | Refunds handled by the store; generally non-refundable except per store policy or law | Access remains until the end of the paid period |
Notes
Always confirm the cancellation method used to ensure the subscription will not auto-renew.
Record any confirmation numbers or emails you receive after cancelling.
After cancelling
Next steps
Verify in your web account or app-store subscription list that the subscription status is cancelled and note the service end date.
Export or save any important data from the account before the end date.
Contact
For phone assistance use the listed Customer Care number: 1-800-733-6632 (U.S.-based). Check your account dashboard for any additional contact options.
If you are in India and need dispute guidance, consider contacting local consumer protection authorities or your payment provider for chargeback options.
Address
Official mailing address
9390 Gateway Dr., Suite 100, Reno, NV 89521, USA
This is a U.S. office address; it may be used for formal written correspondence.
Notes
There is no India-specific corporate address referenced in the available materials; Indian users should use in-account support channels or phone for primary assistance.
Keep copies of any mailed communications and proof of postage if you send documents by post.