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Cancel MOBILY
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I hereby notify you of my decision to terminate the contract relating to the Mobily service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mobily: Easy Method
What is Mobily
Overview
Mobily is a major telecommunications provider based in Saudi Arabia offering mobile plans, devices, and online store services for personal customers.
The company operates subscriptions for prepaid and postpaid plans and sells devices through its online store and physical shops.
Service scope
Mobily primarily serves customers in Saudi Arabia and publishes its service and store policies on its official site.
If you are located in India and dealing with a Mobily purchase or subscription, the provider’s Saudi terms and channels are the primary points of contact.
How to cancel Mobily
When cancellation is allowed
Cancellation of orders placed through the Mobily shop is permitted only while the order is still pending shipment.
Once an order has been shipped, cancellation is not possible according to Mobily’s online store policy.
Step-by-step cancellation
- Find your order number and purchase confirmation email or receipt.
- Contact Mobily via the Support Portal, official Twitter, Facebook pages, or email at info@mobily.com.sa.
- Request cancellation and provide the order number and any requested identity proof or transaction details.
- Wait for confirmation from Mobily that the order status is updated to cancelled before expecting any refund process to begin.
What happens when you cancel
Access and services
If the cancellation is accepted before shipment, Mobily will stop further processing of the order and prevent shipment.
For plan or service cancellations (non‑order items), different terms may apply and require contacting support to confirm effects on service access.
Billing and renewal
Recurring plan renewals may be stopped only after following the provider’s account cancellation steps; verify account status with support.
If a subscription payment has already completed, refunds depend on shipment status and the provider’s refund policy.
Will I get a refund?
Refund policy summary
Mobily allows refunds only if the cancellation request is made before the order is shipped.
Once an order is shipped, refunds are not available under Mobily’s stated store policy.
How to request a refund
- Initiate the refund request using the same support channels: Support Portal, official social media channels, or info@mobily.com.sa.
- Provide order number, proof of payment, and any requested identity or transaction details to process the refund.
- Keep written confirmation of the refund approval and any reference numbers.
Mobily plans and pricing
Pricing table
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| Prepaid 30 | ₹699.00 | Monthly | 1 GB data, 100 minutes |
| Prepaid 75 | ₹1,747.50 | Monthly | 10 GB data, 500 minutes |
| Prepaid 110 | ₹2,563.00 | Monthly | 25 GB data, 1500 minutes |
| Prepaid 150 | ₹3,495.00 | Monthly | 55 GB data, 3000 minutes, unlimited social |
| Prepaid 180 | ₹4,194.00 | Monthly | 90 GB data, unlimited minutes, unlimited social |
| Prepaid 220 | ₹5,126.00 | Monthly | 100 GB data, unlimited mins & social |
| Prepaid 360 | ₹8,388.00 | Monthly | Unlimited data, minutes, social |
| Postpaid 65 | ₹1,742.35 | Monthly | 8 GB data, 400 minutes |
| Postpaid 100 | ₹2,679.50 | Monthly | 20 GB data, 1500 minutes |
| Postpaid 200 | ₹5,359.00 | Monthly | 97 GB data, unlimited minutes |
| Postpaid 300 | ₹8,038.50 | Monthly | 150 GB data, unlimited minutes & social |
| Postpaid 400 | ₹10,718.00 | Monthly | Unlimited data, unlimited minutes |
Notes on prices
These INR prices are illustrative conversions from SAR using an approximate mid‑2025 exchange rate and are provided for guidance only.
Mobily does not operate plans in India; verify current prices and availability on Mobily’s official site before acting.
Your consumer rights in India
Legal overview
Indian consumers are protected by the Consumer Protection Act and related rules, which cover defective goods and unfair trade practices.
However, rights and remedies can vary for cross‑border purchases and foreign service providers.
Practical steps for Indian customers
- Check the merchant’s published cancellation and refund terms before purchase.
- Use your payment provider (bank/credit card/UPI) dispute process if the merchant does not honor its policy.
- Keep all receipts, confirmations, and communications as evidence if you escalate a complaint to a consumer forum or payment processor.
Customer experiences
Positive reports
Some users have highlighted helpfulness in reporting suspicious activity that raised awareness of sophisticated scam attempts.
Public alerts can help other users avoid sharing sensitive information with impostors.
Negative reports and scams
There are reports of a scam where callers impersonated Mobily Support and attempted to extract OTPs and identity details - a serious security concern.
Always verify any unexpected contact claiming to be support and never share OTPs or sensitive ID information over the phone.
Documentation checklist
Before contacting support
- Order number or purchase confirmation email/receipt.
- Account number or mobile number associated with the purchase.
- Proof of payment (transaction ID, bank statement screenshot).
Identity and device details
- Government ID copy if requested (passport, national ID, or equivalent).
- Device IMEI number if cancelling an order for a handset.
Common mistakes
Waiting until shipment
Waiting to request cancellation until after the order has shipped is a frequent mistake; Mobily’s policy disallows cancellations and refunds once shipped.
If you need to cancel, act immediately and confirm the order status before assuming a refund will be possible.
Sharing sensitive details
Sharing OTPs, passwords, or identity numbers with callers who claim to be support is risky and has led to reported scams.
Mobily will not ask for OTPs or full sensitive passwords over unsolicited calls; always verify through official channels first.
Comparative recap
Quick comparison table
| Plan | Price (INR/month) | Data | Notes |
|---|---|---|---|
| Prepaid 30 | ₹699.00 | 1 GB | Low‑cost basic plan. Order/device refunds: pre‑shipment only. |
| Prepaid 150 | ₹3,495.00 | 55 GB | Good mid‑tier data. Confirm subscription terms with support. |
| Postpaid 100 | ₹2,679.50 | 20 GB | Balanced postpaid option. Device/order cancellation: pre‑shipment only. |
| Postpaid 400 | ₹10,718.00 | Unlimited | High‑use plan. Verify contract terms and international support options. |
Takeaway
Plan selection should consider data needs, cost, and any device purchase terms; refunds for shop orders are only available before shipment.
For Indian consumers buying from or interacting with a foreign provider, clarify cancellation and refund terms in advance.
After cancelling
What to do next
- Keep all confirmation emails and the cancellation reference number for records.
- Check your bank or card statement for any refund transactions and follow up if a refund is delayed.
Helpful links and contacts
Official Mobily store policy and FAQs should be your primary reference for cancellation and refund rules.
Visit Mobily’s official FAQ page for details: Mobily FAQ - Store & Orders.
Address
Corporate address
Olaya, Street No. 92, Riyadh 12214, Saudi Arabia.
Support reminder
For cancellations, refunds, or security concerns, contact Mobily via the channels listed in their official FAQ or email info@mobily.com.sa.