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Cancel PROXIMUS
in 30 seconds only!
Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Proximus service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Proximus: Easy Method
What is Proximus
Overview
Proximus is a major Belgian telecommunications provider offering mobile, internet, landline and TV subscription services to residential and business customers.
It primarily operates in Belgium and publishes policies and customer support information on its official website for European customers.
Availability
Proximus services and prices are listed for Belgium and EU markets; there is no dedicated Proximus sales or billing presence in India.
If you are in India and use Proximus services (for example via an app or cross-border account), note that local consumer protections and support channels may differ.
How to cancel Proximus
Residential customers (online)
- Log in to MyProximus.
- Open the "My products" page.
- Scroll to the bottom and select "Cancel your subscription".
- Follow on-screen prompts to confirm cancellation.
- Reference: Official cancellation page.
Self-employed & small business (online)
- Self-employed and companies with up to 9 employees can use MyProximus for cancellations.
- Visit the business cancellation guidance on Proximus and follow the 'My Products' cancellation steps.
- Reference: Business cancellation page.
Phone or written cancellation
- You can contact Proximus customer service by phone to request cancellation.
- Alternatively, send a written cancellation letter or use a cancellation-service provider and keep a copy for records.
- Proximus’ official guidance mentions these as accepted methods on its cancellation page.
What happens when you cancel
Access and services
Cancelling will stop future renewals; your access typically continues until the paid period you already paid for ends.
Free trials usually end immediately on cancellation, while paid subscriptions commonly remain active until the end of the paid term.
Billing and final charges
Proximus does not publish a general notice period on its cancellation page; cancellations are processed per account and billing cycle.
Expect a final bill or pro forma statement if there are outstanding charges or equipment returns required.
Data and account retention
Account data handling is governed by Proximus’ general terms; back up any personal data before cancelling if needed.
If you return rented equipment, follow Proximus instructions to avoid extra fees or disputeable charges.
Will I get a refund?
Official policy
Proximus does not publish an explicit refund policy or a 14-day statutory right of withdrawal on its cancellation page for consumers.
The official guidance does not promise prorated refunds; paid services commonly stay active until the paid term ends.
Exceptions and practical notes
- Free trials are generally ended immediately on cancellation.
- If you believe you are due a refund, raise the issue with Proximus customer service and keep written records.
- Because Proximus is a Belgian provider, European consumer rules may apply for customers in the EU; those protections do not automatically extend to India-based consumers.
Proximus plans and pricing
Pricing summary
No INR-based or India-specific official pricing is published by Proximus for 2024 - 2025 on its public sites.
Official Proximus prices are shown in euros for Belgium/EU markets; contact Proximus for any international offers.
How to get exact prices
For accurate plan rates, consult Proximus’ official site for Belgium or contact their support directly.
If you are in India and using an app-linked service, confirm billing currency and rates with Proximus support before subscribing.
| Plan | Period | Price |
|---|---|---|
| Mobile | Contact for pricing | Contact for pricing |
| Internet / Home | Contact for pricing | Contact for pricing |
| TV / Bundles | Contact for pricing | Contact for pricing |
Your consumer rights in India
Jurisdiction and applicable law
Proximus is a Belgian company; its published policies target Belgian/EU consumers and are governed by local law.
Indian consumers should not assume EU consumer protections (such as a mandatory 14-day cooling-off) automatically apply.
Practical rights and steps in India
- If you subscribed from India, review the subscription terms and any cross-border clauses carefully.
- Keep records of payment receipts, account IDs and any support interactions for disputes.
- If you believe you have been unfairly charged, contact your payment provider (bank/card issuer) to query or dispute transactions.
Customer experiences
Positive feedback
Some users report good performance, for example stable fiber speeds and reliable connections after switching to fiber plans.
Positive reviews highlight satisfactory service quality where local infrastructure supports it.
Negative feedback
Many reviews on Trustpilot cite difficulties with customer service, long wait times and unresolved technical problems.
Other common complaints include billing surprises, app issues, and repeated technician visits without resolution. See representative reviews: Trustpilot and Trustpilot (IE).
Documentation checklist
Before you cancel
- Account number / customer ID.
- Recent invoice or payment confirmation showing billing cycle.
- Login details for MyProximus (email/username).
If you send a written cancellation
- Include full name, address, account number and signature.
- State the desired cancellation date and request written confirmation.
- Keep a copy and proof of posting or delivery receipt.
Common mistakes
Assuming automatic refunds
Many customers assume cancelling mid-period triggers a prorated refund; Proximus’ public guidance does not guarantee refunds.
Always confirm refund rules before cancelling if a pro rata refund is important to you.
Poor record keeping
Failing to save confirmation emails, reference numbers or written cancellation copies makes disputes harder to resolve.
Keep all communications and time-stamped screenshots until the account is closed and any final billing is settled.
Comparative recap
Quick comparison
The table below summarizes key points about cancellation, refunds and pricing visibility for quick reference.
| Topic | Period | Notes |
|---|---|---|
| Cancellation methods | N/A | Online via MyProximus, phone or written request; business users have a dedicated page. |
| Refund policy | N/A | No explicit refund or 14-day withdrawal policy published on Proximus’ official cancellation page. |
| Pricing for India | N/A | No official INR pricing; official prices are in euros for Belgium/EU - contact Proximus for cross-border queries. |
After cancelling
Confirmation and follow-up
After you cancel, expect a confirmation message or email; keep that as proof of termination.
If you do not receive confirmation, contact Proximus support and follow up with a written request including your cancellation reference.
Helpful links
- Proximus - Cancel your subscription (personal)
- Proximus - Cancel my subscription (self-employed & small companies)
Address
Corporate / mediation contact
Boulevard du Roi Albert II 8 boîte 3, 1000 Bruxelles, Belgium.
Use this postal address for formal written complaints or mediation-related correspondence when dealing with Proximus in Belgium.