Cancellation Roam: Easy Method

What is Roam

Overview

Roam is a retail service operating in India that sells mobile-related products and subscriptions through the Roam Everywhere India retail site.

The service offers online ordering, in-app purchases and various paid plans; cancellation and return rules are set by Roam Everywhere's India policy.

Scope

This guide covers how to cancel orders, refund and return rules, consumer rights in India, and practical steps to follow when a purchase needs to be cancelled or returned.

It is written for customers in India using the Roam Everywhere retail site or related in‑app purchases denominated in INR.

How to cancel Roam

Eligibility

Orders can only be cancelled while their status is "Unfulfilled".

If an order status shows anything other than "Unfulfilled", cancellation through the standard process is not allowed.

Steps to cancel

• Email [email protected] with the subject line: "Cancellation request".
• Include your full customer name and the order number in the email body.
• Wait for confirmation from customer service that the cancellation is accepted.
• Do not assume cancellation until you receive explicit confirmation from Roam Everywhere.

Timing and follow-up

Act as soon as possible after placing the order; cancellations are time‑sensitive and depend on fulfilment status.

If you do not receive confirmation within a reasonable time, follow up using the same email address and retain copies of all correspondence.

What happens when you cancel

Order processing and access

If cancellation is accepted while the order is "Unfulfilled", Roam will stop processing or shipping that order.

For digital or subscription items, cancellation may prevent activation or future billing depending on fulfilment and activation status.

Billing and renewals

If the cancellation is confirmed, Roam will initiate refund processing where eligible; billing for future renewals should cease.

Keep an eye on your payment method statements for the refund transaction and any residual charges.

Will I get a refund?

Cancellations

If you cancel in time (i.e., while status is "Unfulfilled") and Roam confirms the cancellation, a refund will be issued to the original payment method.

Refunds for accepted cancellations are processed within 14 business days after Roam confirms the cancellation.

Returns, exchanges and defects

• No refunds for returns unless the item is defective or damaged; standard practice is to offer exchanges instead of refunds.
• Exchanges or return requests must be made within 14 days of delivery; items must be unused, unwashed, in original packaging with tags.
• Final sale or discounted items are non‑returnable.
• If a return is accepted for a defect, refunds are issued to the same payment method within 14 business days after Roam accepts the returned item.
• Return shipping costs are the customer’s responsibility; original shipping fees are not refunded.
• If a free gift was included with the order, its value may be deducted from any refund if it is not returned.

Roam plans and pricing

Available plans

The following INR pricing is available for the Roam Around - Plan Trips AI iOS app and related in‑app purchases where listed.

Prices shown are one‑time purchases or recurring periods as specified by each plan.

Notes on pricing

INR pricing applies to in‑app purchases; other Roam services (API/service) may use different currencies.

Verify the final price and tax/shipping components at checkout before completing a purchase.

Your consumer rights in India

Key legal rights

Under Indian consumer protection principles, you are entitled to clear information about cancellation, refund and return policies before purchase.

Businesses must honour eligible cancellations and returns and provide remedies for defective or misdescribed products.

Remedies and escalation

If goods are defective or not as described, you have the right to repair, replacement, or refund depending on the case.

If delivery is not made within the promised time, you may cancel and seek a prompt refund; persistent failures may be escalated to consumer grievance forums.

Customer experiences

Positive feedback

Some customers report an easy‑to‑use website, smooth payment experience, and timely delivery of goods.

These positive reports reflect successful orders and straightforward interactions with the platform.

Reported issues

Other customers report problems such as unfulfilled orders, slow or no replies to emails, and non‑delivery after payment.

There are also complaints about delayed subscription items and challenges obtaining refunds or responses in some cases.

Documentation checklist

What to include in your cancellation email

• Your full name as used on the order.
• The order number and date of purchase.
• Clear subject line: "Cancellation request".
• A concise reason for cancellation and any supporting details.

What to prepare for returns or defects

• Original invoice or order confirmation and proof of delivery.
• Photographs showing damage or defect (if applicable).
• Original packaging, tags and unused condition for exchanges.
• Keep records of all correspondence with Roam customer service.

Common mistakes

Before cancelling

Waiting too long: attempting cancellation after the order has moved beyond "Unfulfilled" is a frequent error.

Not using the required subject line or omitting the order number can delay processing; follow the exact email requirements.

When returning items

Sending back items that are used, washed or without original tags may make them ineligible for exchange or refund.

Assuming shipping fees are refundable is a common misunderstanding - return and original shipping costs are generally non‑refundable.

Comparative recap

Quick comparison

Takeaway

Roam's policies are stricter on cancellations (must be "Unfulfilled") and lean toward exchanges rather than refunds for non‑defective returns.

Compare timelines and contact methods before purchase to avoid surprises.

After cancelling

What to expect next

Wait for an email confirmation from Roam that your cancellation request was accepted; only then will refund processing begin if eligible.

Refunds for accepted cancellations are processed to the original payment method within 14 business days after confirmation.

If you do not receive a refund

Check bank/card statements, then follow up by replying to your cancellation confirmation email or resend details to [email protected].

If you cannot resolve the issue with Roam, document all communication and consider escalating to your payment provider or filing a complaint with consumer grievance channels.

Address

Registered address

59 A, K Pocket, Sheikh Sarai Phase II, New Delhi 110017, India.

Use this address for formal postal communication if required, and include order details in any mailed correspondence.

How to contact by post

When sending postal communication, include your full name, order number, date of purchase, and copies of invoices or screenshots of correspondence.

Keep proof of posting and consider registered or courier services that provide tracking for records.