Cancellation Proximus: Easy Method

What is Proximus

Overview

Proximus is a major Belgian telecommunications provider offering mobile, internet, landline and TV subscription services to residential and business customers.

It primarily operates in Belgium and publishes policies and customer support information on its official website for European customers.

Availability

Proximus services and prices are listed for Belgium and EU markets; there is no dedicated Proximus sales or billing presence in India.

If you are in India and use Proximus services (for example via an app or cross-border account), note that local consumer protections and support channels may differ.

How to cancel Proximus

Residential customers (online)

• Log in to MyProximus.
• Open the "My products" page.
• Scroll to the bottom and select "Cancel your subscription".
• Follow on-screen prompts to confirm cancellation.
• Reference: Official cancellation page.

Self-employed & small business (online)

• Self-employed and companies with up to 9 employees can use MyProximus for cancellations.
• Visit the business cancellation guidance on Proximus and follow the 'My Products' cancellation steps.
• Reference: Business cancellation page.

Phone or written cancellation

• You can contact Proximus customer service by phone to request cancellation.
• Alternatively, send a written cancellation letter or use a cancellation-service provider and keep a copy for records.
• Proximus’ official guidance mentions these as accepted methods on its cancellation page.

What happens when you cancel

Access and services

Cancelling will stop future renewals; your access typically continues until the paid period you already paid for ends.

Free trials usually end immediately on cancellation, while paid subscriptions commonly remain active until the end of the paid term.

Billing and final charges

Proximus does not publish a general notice period on its cancellation page; cancellations are processed per account and billing cycle.

Expect a final bill or pro forma statement if there are outstanding charges or equipment returns required.

Data and account retention

Account data handling is governed by Proximus’ general terms; back up any personal data before cancelling if needed.

If you return rented equipment, follow Proximus instructions to avoid extra fees or disputeable charges.

Will I get a refund?

Official policy

Proximus does not publish an explicit refund policy or a 14-day statutory right of withdrawal on its cancellation page for consumers.

The official guidance does not promise prorated refunds; paid services commonly stay active until the paid term ends.

Exceptions and practical notes

• Free trials are generally ended immediately on cancellation.
• If you believe you are due a refund, raise the issue with Proximus customer service and keep written records.
• Because Proximus is a Belgian provider, European consumer rules may apply for customers in the EU; those protections do not automatically extend to India-based consumers.

Proximus plans and pricing

Pricing summary

No INR-based or India-specific official pricing is published by Proximus for 2024 - 2025 on its public sites.

Official Proximus prices are shown in euros for Belgium/EU markets; contact Proximus for any international offers.

How to get exact prices

For accurate plan rates, consult Proximus’ official site for Belgium or contact their support directly.

If you are in India and using an app-linked service, confirm billing currency and rates with Proximus support before subscribing.

Your consumer rights in India

Jurisdiction and applicable law

Proximus is a Belgian company; its published policies target Belgian/EU consumers and are governed by local law.

Indian consumers should not assume EU consumer protections (such as a mandatory 14-day cooling-off) automatically apply.

Practical rights and steps in India

• If you subscribed from India, review the subscription terms and any cross-border clauses carefully.
• Keep records of payment receipts, account IDs and any support interactions for disputes.
• If you believe you have been unfairly charged, contact your payment provider (bank/card issuer) to query or dispute transactions.

Customer experiences

Positive feedback

Some users report good performance, for example stable fiber speeds and reliable connections after switching to fiber plans.

Positive reviews highlight satisfactory service quality where local infrastructure supports it.

Negative feedback

Many reviews on Trustpilot cite difficulties with customer service, long wait times and unresolved technical problems.

Other common complaints include billing surprises, app issues, and repeated technician visits without resolution. See representative reviews: Trustpilot and Trustpilot (IE).

Documentation checklist

Before you cancel

• Account number / customer ID.
• Recent invoice or payment confirmation showing billing cycle.
• Login details for MyProximus (email/username).

If you send a written cancellation

• Include full name, address, account number and signature.
• State the desired cancellation date and request written confirmation.
• Keep a copy and proof of posting or delivery receipt.

Common mistakes

Assuming automatic refunds

Many customers assume cancelling mid-period triggers a prorated refund; Proximus’ public guidance does not guarantee refunds.

Always confirm refund rules before cancelling if a pro rata refund is important to you.

Poor record keeping

Failing to save confirmation emails, reference numbers or written cancellation copies makes disputes harder to resolve.

Keep all communications and time-stamped screenshots until the account is closed and any final billing is settled.

Comparative recap

Quick comparison

The table below summarizes key points about cancellation, refunds and pricing visibility for quick reference.

After cancelling

Confirmation and follow-up

After you cancel, expect a confirmation message or email; keep that as proof of termination.

If you do not receive confirmation, contact Proximus support and follow up with a written request including your cancellation reference.

Helpful links

• Proximus - Cancel your subscription (personal)
• Proximus - Cancel my subscription (self-employed & small companies)

Address

Corporate / mediation contact

Boulevard du Roi Albert II 8 boîte 3, 1000 Bruxelles, Belgium.

Use this postal address for formal written complaints or mediation-related correspondence when dealing with Proximus in Belgium.