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Rebtel

Cancel REBTEL

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To cancel Rebtel,
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When do you want to cancel?
India

Cancellation service #1 in India

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Calculated on 5.6K reviews

Termination letter drafted by a specialized lawyer
Sender
How to Cancel Rebtel Subscription | Postclic
Rebtel
19B MLA Colony Road No. 12
500034 Banjara Hills India
support@rebtel.com
Cancellation of Rebtel contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Rebtel service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Rebtel
19B MLA Colony Road No. 12
500034 Banjara Hills , India
support@rebtel.com
REF/2025GRHS4

Important warning regarding service limitations

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Rebtel: Easy Method

What is Rebtel

Overview

Rebtel is a service that provides low-cost international calling and prepaid credit packs, plus monthly unlimited subscriptions for specified destinations.

It works via an app and web account and offers pay-as-you-go credits and subscription plans for calls to India and many other countries.

How it operates

Calls may be routed using local access numbers or internet connections depending on country and plan, aiming for better quality than standard international rates.

Rebtel sells credits (pay-as-you-go) and recurring subscriptions; billing can be managed directly in Rebtel or through app stores when purchased there.

How to cancel Rebtel

Cancel via Rebtel app or website

  • Log in to your Rebtel account (app or website).
  • Go to Subscriptions or Payments in account settings.
  • Select the active subscription and choose "Cancel subscription".
  • Confirm cancellation to stop auto-renewal; note access continues until the current billing period ends.
  • Reference: external guide with step overview: How to cancel Rebtel.

Cancel via Apple App Store or Google Play

  • If you purchased through Apple, open your Apple subscription settings and cancel there - Apple manages those subscriptions.
  • If you purchased through Google Play, cancel inside Google Play Subscriptions - Play Store manages those subscriptions.
  • Cancelling inside the Rebtel app will NOT stop App Store/Play Store managed subscriptions.

Cancel by contacting support

  • You can send a written cancellation notice to support@rebtel.com for additional documentation.
  • Postal cancellation notices are also possible if you need a physical record (see Address section).

What happens when you cancel

Access and billing

Cancellation stops automatic renewal at the end of your current billing period but does not immediately remove access unless specified.

You retain service until the paid period expires; credits already purchased remain available until used or until policy limits apply.

Account data and app

Uninstalling the app does not cancel subscriptions or automatically delete your account.

Account data and purchase history are retained according to Rebtel's terms and may be needed if you request refunds or dispute charges.

Will I get a refund?

Refund policy summary

Rebtel's policy allows refunds for unused Rebtel Credits if requested within 90 days of purchase.

Subscriptions (Limited, Country/Global Unlimited) are generally non-refundable, except in limited circumstances where they are unused and a request is made within 90 days.

Exceptions and non-refundable items

  • Intro deals, welcome offers, minute buckets, vouchers and gift tokens are explicitly non-refundable.
  • All refund requests must be submitted in writing and within 90 days of the charge.
  • Source: Rebtel refund policy: Rebtel refund policies.

How to request a refund

Send a written request to support@rebtel.com or use the app's "Report a problem" workflow.

Rebtel discourages immediate chargebacks; disputes can lock your account and should be a last resort. See Rebtel guidance on disputes: Disputes and chargebacks.

Rebtel plans and pricing

Current plans

Below are the common plans and price points available for users in India. Prices shown are based on App Store listings and Rebtel site information; actual INR may vary slightly by store and exchange rates.

Plan Price 期間 = period Features
Rebtel Credits - PAYG (World Credit $5) ₹699 Pay as you go (per credit pack) ≈2.39¢/min calling rate to India (~₹2.39/min); 418 minutes in $5 pack
Rebtel Credits - PAYG (World Credit $10) ₹1,499 Pay as you go (per credit pack) ≈2.39¢/min calling rate to India; 836 minutes in $10 pack
Rebtel Credits - PAYG (World Credit $25) ₹3,999 Pay as you go (per credit pack) ≈2.39¢/min to India; minutes proportional to amount
Rebtel Credits - PAYG (World Credit $50) ₹6,900 Pay as you go (per credit pack) ≈2.39¢/min to India; minutes proportional to amount
India Unlimited Subscription ≈₹1,000 Monthly Unlimited calling to India (mobiles & landlines)
Global Unlimited Subscription ≈₹1,000 Monthly Unlimited calling to India and 49 other countries

Pricing notes

Credit pack INR prices were taken from App Store in- app purchase listings where INR values accompany USD packs.

Subscription INR equivalents are based on Rebtel's USD listings; exact local price may differ by store and exchange rate.

Your consumer rights in India

Cooling-off and e-commerce rules

India's Consumer Protection (E-Commerce) Rules provide a general right of cancellation for e-commerce purchases, often called a 14-day "cooling-off" period.

However, digital subscription services may be excluded or limited under Rebtel's terms; Rebtel's terms indicate not all subscriptions automatically qualify for a 14-day refund.

Filing complaints and escalation

If service quality is deficient or you believe charges are unauthorized, attempt written resolution with Rebtel first.

You may escalate to local consumer forums or statutory complaint mechanisms in India if the issue is unresolved; keep documentation of communications and charges.

Customer experiences

Positive feedback

Many users report good call quality, low-cost international calls, and easy top-ups, particularly for destinations like Europe and the USA.

Some reviewers highlight simplicity of the app and satisfactory connection quality.

Negative feedback

Common complaints include unexpected auto top-ups, difficulty cancelling, unexpected charges, and occasional call quality or disconnection issues.

Review sites show reports of account locks after trials and frustrations with refunds or customer support responsiveness. See user reviews on Trustpilot: Rebtel reviews.

Documentation checklist

What to collect before contacting support

  • Account email or username and phone number used with Rebtel.
  • Order receipts, transaction IDs, and dates for the disputed charges.
  • Screenshot(s) of subscription status, billing page, and app-store receipts if purchased via Apple/Google.

Supporting items for disputes

  • Record of cancellation attempts (screenshots of cancellation confirmation).
  • Correspondence history with Rebtel support (email threads).
  • Device details and call logs if complaining about call quality.

Common mistakes

Uninstalling the app instead of cancelling

Many users assume deleting the app cancels subscriptions. It does not - subscriptions must be cancelled in account settings or via the App/Play Store.

Always confirm cancellation in the subscription page and keep a screenshot of cancellation confirmation.

Not checking purchase source

If you purchased through Apple or Google, cancelling inside Rebtel will not stop store-managed renewals.

Also, initiating immediate chargebacks without contacting Rebtel can lead to account locks; try written resolution first.

Comparative recap

Quick method comparison

Method Ease Refund likelihood 期間 = period
Cancel in Rebtel app/website Easy - immediate control in account settings Low for subscriptions; possible for unused credits within 90 days Monthly / Pay as you go
Cancel via Apple App Store Moderate - use Apple subscriptions settings Refunds handled by Apple; Rebtel cannot override Apple-managed refunds Monthly / App purchase
Cancel via Google Play Moderate - use Google Play subscriptions Refunds handled by Google Play policies Monthly / App purchase
Contact support (email/postal) Slower - requires written request Possible for credits within 90 days; subscriptions limited Varies

After cancelling

Confirm cancellation

Save or screenshot the cancellation confirmation and any follow-up emails from Rebtel.

If you cancelled via Apple/Google, check the store's subscription list to confirm the status has changed.

Next steps if you have issues

Address

Registered office (India)

Rebtel Technologies Private Limited

19B MLA Colony Road No. 12, Banjara Hills, Hyderabad 500034, India

Contacting by post

If you choose to send a postal cancellation or claim, use registered/certified mail and keep the proof of posting and delivery.

Also send an email copy to support@rebtel.com to create an electronic record of your request.

FAQ

To cancel your Rebtel subscription via the app or website, log in to your account, navigate to Subscriptions or Payments in account settings, select the active subscription, and choose 'Cancel subscription.' Confirm the cancellation to stop auto-renewal, but note that access continues until the current billing period ends. You can also send a written cancellation notice to support@rebtel.com.

To cancel a Rebtel subscription purchased through the Apple App Store, you need to open your Apple subscription settings and cancel it there, as Apple manages those subscriptions. Remember to keep proof of cancellation, and you can also send a written notice to support@rebtel.com.

When you cancel your Rebtel subscription, you retain access to any purchased credits until they are used or until policy limits apply. If you have unused Rebtel Credits, you can request a refund within 90 days of purchase by sending a written request to support@rebtel.com.

Rebtel's refund policy allows refunds for unused Rebtel Credits if requested within 90 days of purchase. Subscriptions are generally non-refundable, except in limited circumstances where they are unused and a request is made within 90 days. To request a refund, send a written request to support@rebtel.com.

If you want to cancel your Rebtel subscription and need a physical record, you can send a written cancellation notice via registered postal mail to the address provided in your contract or bill. Ensure you keep proof of your cancellation request.