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Cancellation service #1 in India
Cancellation Robi: Easy Method
What is Robi
Overview
Robi is a mobile network operator headquartered in Bangladesh that offers voice, SMS and data services to subscribers.
The company provides both prepaid and postpaid plans and also offers RobiWiFi CPE devices and related services in Bangladesh.
Where Robi operates
Robi’s primary operations and support services are based in Bangladesh, not India.
If you are in India and hold a Robi service, the relationship is cross‑border and local Indian regulations may not directly apply.
How to cancel Robi
Written cancellation (postal)
Robi accepts signed cancellation letters sent by postal mail to its corporate address for SIM/account deactivation.
When sending a postal request, include your account details, signature and a clear cancellation request.
Online and in‑app cancellation
Robi may allow cancellation through the MyRobi app or an online account dashboard if those options are available for your service.
Check the app or your online account for a cancellation/deactivation option before sending written notice.
- Step 1: Prepare a signed cancellation letter with your full name, account number, SIM number (MSISDN) and reason for cancellation.
- Step 2: If available, try cancelling via the MyRobi app or your online account; keep screenshots of confirmation.
- Step 3: Send the signed letter by postal mail to Robi’s corporate office (address below) and keep proof of posting.
- Step 4: Follow up with support if you do not receive confirmation within a reasonable time.
- Step 5: Pay any outstanding charges (roaming, pay‑per‑use) noted on your final bill.
What happens when you cancel
Service access and deactivation
Once cancellation is processed, voice, SMS and data services tied to that SIM/account are deactivated.
Deactivation stops normal service access; emergency service availability depends on local network rules.
Renewals and recurring billing
Recurring billing and automatic renewals stop after the cancellation is completed and processed by Robi.
Any pending or usage‑based charges incurred before deactivation remain payable by the account holder.
Will I get a refund?
General refund policy
Refunds depend on your plan type and Robi’s local billing rules; many prepaid balances are non‑refundable.
For postpaid customers, prorated refunds for unused billing periods may or may not be allowed based on company policy.
RobiWiFi and device refunds
For RobiWiFi CPE devices, refunds are possible only if the device is undamaged and a persistent service issue is validated.
If approved, device refunds are transferred to the customer’s verified bank account within up to 60 working days after validation. See RobiWiFi terms: Robishop RobiWiFi terms.
Robi plans and pricing
Pricing availability
No publicly available pricing in Indian rupees (INR) for Robi services in India was found for 2024 - 2025.
Robi’s consumer pricing is generally published in Bangladeshi Taka where the service operates.
How to get exact pricing
Contact Robi support or an authorised retailer in Bangladesh for plan and device pricing in the local currency.
If you need pricing while in India, ask Robi for an official quote and currency details before cancelling.
| Plan | Period | Price (INR) |
|---|---|---|
| Contact for pricing | N/A | Contact for pricing (no INR pricing publicly available) |
Your consumer rights in India
Applicability of Indian law
Robi is based in Bangladesh, so many India‑specific consumer protections may not directly apply to Robi services.
Indian laws such as the Consumer Protection Act, 2019 typically govern services provided within India or by entities operating there.
Practical recourse steps from India
If you need redress while in India, consider bank chargeback for card payments, dispute channels with your payment provider, or international complaint mechanisms.
Keep copies of all communications, bills and proof of payment to support any cross‑border claim or dispute.
Customer experiences
Positive reports
No credible user reviews or ratings specific to Robi services in India were found in searches of available public sources.
In Bangladesh, typical references mention standard telecom services, but India‑specific feedback is not available.
Negative reports and complaints
No user complaints specific to Robi telecom in India were located during verification of available sources.
If you encounter problems, document them and raise them with Robi support and your payment provider promptly.
Documentation checklist
Required documents
- Signed cancellation letter including full name, account number and SIM/MSISDN.
- Copy of government ID used for account registration (as required).
- Proof of ownership of the SIM (bill, purchase receipt or ID match).
Helpful additional documents
- Copies of recent bills showing outstanding charges.
- Screenshots or email confirmations if you attempted in‑app/online cancellation.
- Proof of postage or courier receipt for mailed cancellation letters.
Common mistakes
Failing to confirm cancellation
Example: Sending a letter but not keeping proof of posting or not following up until deactivation is confirmed.
Always obtain written or screenshot confirmation of cancellation and check for final billing notices.
Assuming refunds automatically apply
Example: Expecting prepaid balance refunds without checking policy - many prepaid balances are non‑refundable.
Confirm refund terms for your specific plan and any device return conditions before cancelling.
Comparative recap
Comparison overview
This table summarises key differences between Robi (Bangladesh operator) and a typical Indian mobile operator for quick reference.
Use it to set expectations about availability, pricing currency and local support.
| Feature | Robi (Bangladesh) | Typical Indian operator |
|---|---|---|
| Availability in India | Not available as an India‑based operator | Operates locally within India |
| Pricing currency | Bangladeshi Taka (no INR pricing publicly listed) | Indian Rupee (INR) |
| Customer support location | Support and corporate office based in Bangladesh | Local support centres and consumer forums in India |
After cancelling
Next steps to complete
Confirm the cancellation and keep any final billing statements until all dues are cleared.
Return any leased equipment if required under the service terms to avoid additional charges.
Helpful links and references
For a template and guidance on written cancellation letters, you can review a cancellation letter example: Cancel Robi (Postclic).
For RobiWiFi device refund and terms details, see Robishop: RobiWiFi terms (Robishop).
Address
Robi corporate office
Road‑07/D, Block‑C/13, House‑936, Robi Corporate, Mirpur‑10, Dhaka, Bangladesh.
Use this address for sending signed cancellation letters and device returns where applicable.
Notes on sending mail
Send cancellation letters by registered post or courier and retain proof of posting and a tracking number.
Allow time for cross‑border processing and follow up with Robi support if you do not receive confirmation within a reasonable period.
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Krishna Bose
Regulatory watch · 5 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 5 years to make sure every Postclic template is compliant and admissible in court.