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Cancel UQ MOBILE
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Cancellation service #1 in India
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Uq Mobile service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Uq Mobile: Step-by-Step Guide
What is Uq Mobile
Overview
Uq Mobile is a budget mobile service operator based in Japan that offers low‑cost data and voice plans on the au network. It targets users seeking affordable, no long‑term contract options in Japan.
Presence in India
Uq Mobile does not appear to operate officially in India. Public information and policies are focused on the Japanese market, not India.
How to cancel Uq Mobile
Primary method
Cancellations for Uq Mobile (Japan) must be completed by phone; online or in‑app cancellations are not available. Expect to use the customer service or contract centre phone line to start the process.
Step-by-step cancellation steps
- Prepare account details: contract number, registered name, and personal ID information.
- Call Uq Mobile customer service (use the official Japan contract centre phone number listed on your paperwork).
- Inform the agent you wish to cancel the contract and confirm the cancellation date and any fees.
- Request and record a cancellation reference number or confirmation for your records.
- Check your final bill and confirm service stop date; keep copies of bills and call records.
What happens when you cancel
Service continuity
Cancellation is typically not immediate. Service usually continues until the end of the billing month and there is generally no proration for mid‑month cancellation.
Billing and fees
Cancelling after the monthly cut‑off can cause you to be charged for the following month. Cancelling within the first year may incur a cancellation fee (reported up to ¥1,100 in some cases).
Will I get a refund?
General refund policy
Public information indicates Uq Mobile does not provide broad statutory refunds like a 14‑day right of refund; refunds beyond continued service are not clearly promised. Expect limited refund options.
Exceptions and practical points
- No India‑specific refund policy is available; policies referred to in public sources are Japan‑centric.
- Ask the agent during cancellation whether any subscription or setup fees are refundable in your case.
- Obtain written confirmation if a refund is promised and note the timeline for processing.
Uq Mobile plans and pricing
Availability of pricing
No reliable evidence of Uq Mobile plan pricing or official sales in India was found for 2024 - 2025. All public pricing references are for Japan and are listed in Japanese Yen.
Contact for accurate pricing
If you need specific plan costs, contact Uq Mobile in Japan or the seller directly. For users in India, expect to be directed to Japanese terms and billing.
| Plan | 期間 | Price | Notes |
|---|---|---|---|
| Uq Mobile (Japan) - general plans | 月額 / 年間 | Contact for pricing | Plans and prices are quoted in JPY in Japan; not marketed in India. |
| Availability in India | - | Contact for pricing | No official India pricing or plans found for 2024 - 2025. |
Your consumer rights in India
Applicability of Indian law
Because Uq Mobile appears not to operate officially in India, Indian consumer protections may not automatically apply to contracts governed by Japanese terms.
Practical advice
- If you signed a Japan‑based Uq Mobile contract, expect Japanese consumer terms to control disputes.
- Indian laws such as the Consumer Protection Act (2019) generally cover services provided within India by entities operating there.
- For cross‑border disputes, seek legal advice specific to the contract jurisdiction before relying on Indian consumer protections.
Customer experiences
Positive feedback
- Users report the app is convenient for checking data usage and that plans can be cheaper than alternatives in Japan.
- Some customers find acceptable coverage and value within Japan.
Negative feedback
- Frequent complaints about limited English support in the app and customer processes, challenging for non‑Japanese speakers.
- Reports include billing confusion, cancellation delays, occasional overcharging, and coverage instability in some areas.
- For app reviews, see the public app review page: Uq Mobile app reviews.
Documentation checklist
Documents to have ready
- Contract number or subscriber ID.
- Registered name, address, and any identity documents used at signup.
- Billing statements and recent invoices.
Records to keep after call
- Cancellation confirmation number or agent name and call timestamp.
- Copies/screenshots of final bill and any refund confirmations.
Common mistakes
Timing errors
Cancelling close to the monthly billing cut‑off can cause unintended extra‑month charges. Confirm the service stop date with the agent.
Documentation issues
Not recording the cancellation reference or failing to keep invoices is common. Always request written confirmation and save call details for dispute evidence.
Comparative recap
How Uq Mobile compares
The table below summarizes key differences between Uq Mobile (Japan) and a typical India‑operating carrier on practical points relevant to Indian users or travellers.
Notes on comparison
Information focuses on public sources about Uq Mobile in Japan and general expectations for India carriers; specifics vary by provider.
| Feature | 期間 | Uq Mobile (Japan) | Typical India carrier |
|---|---|---|---|
| Availability in India | - | Not officially available | Available (local presence) |
| Cancellation method | - | Phone only (no online cancellation) | Phone and online options common |
| Refund policy | - | Limited / Japan‑centric, no clear statutory 14‑day refund | Often governed by Indian consumer law and operator policy |
| Billing frequency | 月額 | 月額 billing common in Japan | 月額 billing common |
After cancelling
Immediate next steps
- Confirm service end date and final billing amount in writing.
- Return any rented devices or hardware per the contract terms.
- Remove or replace the SIM if you will use local Indian service or another provider.
Where to get help and follow up
If you need community feedback or user reports about app behavior and billing issues, see the app review page: Uq Mobile app reviews.
Address
Mailing address for contract matters
〒108-0075, 東京都港区港南2丁目16番1号 UQコミュニケーションズ株式会社 契約センター, Japan
Notes about postal submissions
If you need to submit written notices or initial contract cancellation by post, use the full Japanese address above and follow the contract instructions. Postal submissions may be subject to local procedures and timing.