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I hereby notify you of my decision to terminate the contract relating to the Virgin Mobile service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Virgin Mobile: Easy Method
What is Virgin Mobile
Overview
Virgin Mobile (operating consumer-facing eSIM and data plans under Virgin Connect) is a mobile service brand that sells eSIM and data plans via an app and website in India.
The service focuses on no-contract, prepaid data/eSIM plans managed through the Virgin Connect platform.
Service scope
Offerings covered by these instructions are primarily eSIM and data plans purchased through the Virgin Connect app or web portal.
Physical SIM products and legacy plans (if any) may follow different processes and are not the main focus of this guide.
How to cancel Virgin Mobile
Cancel via app or website
- Open the Virgin Connect app or sign in at the Virgin Connect website.
- Go to your active eSIM/data plan or order history and select the plan you want to cancel.
- Choose the cancel / withdraw option and confirm the cancellation in the app or site interface.
Key conditions for cancellation
- You can withdraw (cancel) within 15 calendar days from purchase only if the eSIM/data plan has not been activated.
- Cancelling after you have activated or started using the eSIM/data plan is treated as a waiver of withdrawal rights.
What happens when you cancel
Service access and activation
If you cancel within the allowed withdrawal period and the plan was not activated, the eSIM should be marked as cancelled on the platform.
If you have already activated the eSIM, you forfeit the right to withdraw and normal usage rules apply.
Timing and unused allowances
For eSIM/data plans cancelled via the app or web, termination often takes effect at the end of the current service period rather than immediately.
Unused data allowances are typically forfeited unless a specific prorated policy is stated by Virgin Connect.
Will I get a refund?
Standard refund rules
- Full refund is available within 15 calendar days of purchase provided the eSIM/data plan has not been activated or used.
- No refund is provided if you have started consuming the data, even partially.
Exceptions and processing time
- If the eSIM cannot be installed or used due to a technical issue attributable to Virgin and the issue remains unresolved within 30 days of purchase, you may request a refund or replacement.
- Once a refund is approved, it may take up to 30 business days to appear in your bank statement depending on bank processing times.
Virgin Mobile plans and pricing
Current known pricing (historical)
The following pricing rows reflect historical/archival offerings documented for Virgin Mobile India. No up-to-date official pricing for 2024/2025 is available from published sources.
| Plan | Price | Period | Features |
|---|---|---|---|
| Starter Kit (SIM) | ₹49 | One-time | SIM card, lifetime validity, zero talk time |
| Per Minute Plan (after FRC) | Daily rental ₹1.50 | Daily | Local & STD Virgin calls 20p/min; Local others 40p/min; STD others 50p/min; SMS 50p/Re ₹1; Roaming 60p/min |
| Per Second Plan | Recharge ₹12 (includes ₹10.88 talk time) | 365-day validity | All calls 1p/sec; SMS 50p/Re ₹1; Roaming 60p/min; No daily rental |
| SMS Pack - ₹33 | ₹33 | 30 days | 2000 local and national SMS |
| SMS Pack - ₹34 | ₹34 | 30 days | 10,000 local SMS (Tamil Nadu/Chennai only) |
| GPRS/Data - ₹5 pack | ₹5 | 1 day | 10 MB data |
| GPRS/Data - ₹14 pack | ₹14 | 3 days | 20 MB data |
| GPRS/Data - ₹44 pack | ₹44 | 30 days | 2 GB data |
| GPRS/Data - ₹96 pack | ₹96 | 30 days | 5 GB data |
Pricing note
These rates are from older reports and may not reflect current availability or pricing on Virgin Connect.
For current plans and prices, check the official Virgin Connect terms and purchase pages before buying.
Your consumer rights in India
Right of withdrawal
Under the Virgin Connect policy, you have a 15-calendar-day withdrawal period from purchase for eSIM/data plans that have not been activated.
If you activate the plan, you waive this withdrawal right as per the provider’s terms.
Refunds and remedies
- Full refund if you withdraw within the 15-day window and the plan is unused.
- Refund or replacement if an eSIM cannot be installed or used because of a Virgin-side technical fault unresolved within 30 days.
- No refund if data consumption has started.
Customer experiences
Positive reports
Some users report reliable network coverage, clear calls, an easy-to-use app/website, affordable plans, and helpful customer support.
These positives are noted in independent reviews and user feedback.
Negative reports
Other users report inconsistent call quality, occasional network outages, and specific issues like activation failures and unexplained balance deductions.
Complaints include difficulty contacting support or resolving issues for number recovery and recharges in some cases.
Documentation checklist
Required purchase and account records
- Order ID or purchase confirmation from the Virgin Connect app/website.
- Date and time of purchase (to verify the 15-day withdrawal window).
- Account email or mobile number used for the purchase.
Technical and identity documents
- Device details (make/model) and any IMEI if relevant to installation issues.
- Screenshots showing activation status, error messages, or failed installation screens.
- Copies of any communications with Virgin Connect support about the problem.
Common mistakes
Activating before cancelling
Many users try to cancel after they have scanned/installed the eSIM. Activation is treated as use and removes the right to withdraw.
If you intend to return the plan, do not activate it until cancellation is confirmed.
Missing proof of purchase or timelines
Failing to keep the order confirmation or missing the 15-day window are common issues that block refunds.
Always record purchase timestamps and keep screenshots of your cancellation attempt and any confirmation messages.
Comparative recap
Quick comparison
| Topic | Virgin Mobile (Virgin Connect) |
|---|---|
| Cancellation window | 15 calendar days from purchase if not activated |
| How to cancel | Cancel via Virgin Connect app or website |
| Refund eligibility | Full refund if unused and within 15 days; replacement/refund if eSIM faulty and unresolved within 30 days |
| Effect of activation | Starting use/activation waives withdrawal rights |
| Refund processing time | Up to 30 business days once approved |
| Pricing availability | Historical rates available; check Virgin Connect for current prices |
After cancelling
What to watch for
After you submit a cancellation, keep confirmation receipts and monitor your bank/card statement for the refund.
If refund approval is delayed, follow up through the app support channel with your order ID and evidence.
Helpful links
Address
Postal address for correspondence
3rd Floor, Plot No. A, Community Centre, Sector B, Pocket V, Vasant Square Mall, Vasant Kunj, New Delhi 110070, India
When to use this address
Use the postal address for formal written complaints or cancellation requests if you cannot resolve the issue via the app/website or support channels.
Include order details, proof of purchase, and copies of any prior support correspondence when sending postal requests.