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I hereby notify you of my decision to terminate the contract relating to the Qello service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Qello: Simple Process
What is Qello
Overview
Qello is a music streaming service focused on full-length concert films, music documentaries and specials across multiple genres.
Subscribers get on-demand access to high-quality performance video content via apps and web players.
Content and availability
Qello’s catalogue includes concerts, behind-the-scenes features, and artist compilations intended for streaming.
Availability, pricing and features may vary by device and by how you purchased the subscription (App Store, web, third party).
How to cancel Qello
Cancel via Apple App Store (iOS purchases)
- Open the Settings app on your iPhone or iPad.
- Tap your name, then choose "Subscriptions".
- Find Qello in the subscription list and tap "Cancel Subscription".
- Confirm cancellation; you will see the end date for your access.
Cancel via Qello website or third parties
- If you signed up on qello.com, sign in, go to Account or Billing, and select Manage Subscription > Cancel.
- If you subscribed through a third party (Amazon, Google Play, other), cancel via that third party’s subscription management page.
- Always check the confirmation email or the subscriptions section of the store to ensure cancellation was processed.
What happens when you cancel
Access after cancellation
When you cancel, you normally keep access until the end of the paid billing period.
Access usually ends at the subscription expiry date and auto-renewal will be disabled.
Billing and account data
Future recurring charges stop after cancellation, but past charges remain charged to your original payment method.
Your account profile, watch history and preferences may be retained per Qello’s data retention practices.
Will I get a refund?
General refund guidance
Refunds depend on how you purchased the subscription. If you bought via Apple App Store, Apple handles refund requests for in‑app purchases.
If you bought on qello.com or via another store, the merchant that processed the payment typically handles refund requests.
Exceptions and steps to request refunds
- For App Store purchases, request a refund through Apple’s report process or Apple Support.
- If you believe you were charged in error, gather transaction details and contact the payment processor or the store first.
- If a vendor does not resolve a dispute, you can contact your bank or card issuer to dispute a charge as a last resort.
Qello plans and pricing
Pricing summary
The prices below are taken from the Apple App Store listing for Qello in India and reflect App Store in‑app purchase options.
Promotional prices may exist; the table lists the standard recurring plan prices found in the store listing.
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Subscription | ₹749 | monthly | Standard monthly recurring access (as per App Store IAP) |
| Monthly All‑Access Pass | ₹999 | monthly | All‑Access variant of monthly plan (App Store IAP) |
| Yearly All‑Access Pass | ₹8,200 | annual | All‑Access variant of yearly plan (App Store IAP) |
| Annual Subscription | ₹8,500 | annual | Standard annual recurring access (App Store IAP) |
| Annual Subscription (alternate) | ₹9,200 | annual | Alternate annual price listed (App Store IAP) |
Your consumer rights in India
Key rights under Indian consumer law
As an Indian consumer you have the right to fair treatment, clear pricing and redress for deficient services under the Consumer Protection Act, 2019.
This includes the right to seek a refund or replacement where service terms are not honoured.
How to escalate a problem
- First contact Qello support or the store where you bought the subscription and provide transaction details.
- If unresolved, you can approach your bank/card issuer to dispute the charge or file a complaint with consumer forums.
- Keep documentary evidence (receipts, screenshots, correspondence) to support any complaint to consumer courts or forums.
Customer experiences
Positive feedback
Many users praise Qello for its large catalog of concert films and the video streaming quality.
Users often cite the value of curated artist collections and long-form concert films versus audio-only services.
Common complaints
Complaints often relate to billing confusion when subscriptions are purchased via third-party stores.
Some users report difficulties getting refunds or locating the correct channel to manage subscriptions when purchased through app stores.
Documentation checklist
What to prepare before contacting support
- Account email and username associated with Qello.
- Order or transaction ID from the App Store or merchant receipt.
- Date of purchase, plan name, and screenshots of the subscription entry in your device or store.
- Bank statement showing the debit (if required for disputes).
What to keep for escalation
- All correspondence with Qello or the app store support teams.
- Confirmation of cancellation (email or screenshot) showing the subscription end date.
- Any case/reference numbers provided by support teams.
Common mistakes
Not cancelling in the right place
A common mistake is attempting to cancel inside the Qello app when the subscription was purchased via the Apple App Store.
Always check the original purchase channel (App Store, Google Play, Qello website, Amazon) and cancel there.
Missing proof when requesting refunds
Users sometimes request refunds without transaction IDs, receipts or screenshots, which slows resolution.
Provide clear proof of purchase and dates when you contact support or your payment provider.
Comparative recap
Quick comparison of plans
The table below provides a concise comparison to help decide which plan suits your needs.
Consider price, billing frequency and whether the All‑Access label is required for your usage.
| Plan | Price | Period | Best for |
|---|---|---|---|
| Monthly Subscription | ₹749 | monthly | Try short term; flexible monthly access |
| Monthly All‑Access Pass | ₹999 | monthly | Monthly users who want the full All‑Access catalog |
| Yearly All‑Access Pass | ₹8,200 | annual | Best value for year‑long All‑Access users |
| Annual Subscription | ₹8,500 | annual | Standard annual plan for frequent viewers |
| Annual Subscription (alternate) | ₹9,200 | annual | Alternate annual pricing you may encounter |
After cancelling
Next steps to verify cancellation
Check your App Store subscriptions or the merchant account to confirm cancellation and the stated end date.
Save any cancellation confirmation emails or screenshots for your records.
Further actions if billed after cancellation
- Contact the store (Apple, Google, Qello website) with receipts and timestamps.
- If the store cannot resolve it, contact your bank or card issuer to dispute the charge.
- Escalate to local consumer forums if the issue remains unresolved.
Address
Registered contact address
40 West 17th Street, Suite 2A, New York, NY 10011, United States.
Support contact suggestion
When contacting support, include the address above if a formal postal contact is required and always attach proof of purchase and account details.