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Touchtunes

Cancel TOUCHTUNES

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India

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Termination letter drafted by a specialized lawyer
Sender
Touchtunes Cancel Song | Postclic
Touchtunes
730 Third Ave, Suite 21st floor, New York
NY United States
general@touchtunes.com
Cancellation of Touchtunes contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Touchtunes service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Touchtunes
730 Third Ave, Suite 21st floor, New York
NY , United States
general@touchtunes.com
REF/2025GRHS4

Important warning regarding service limitations

Postclic is an independent third-party service, with no affiliation, partnership, or representation link with the brand Touchtunes. The use of the brand name is strictly for reference and descriptive purposes, in order to identify the mail recipient. Postclic exclusively offers a mail drafting assistance service and a certified, timestamped, and tracked digital mail sending service. If your subscription was purchased through the Apple App Store or Google Play, the cancellation must be done directly with those platforms.

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Touchtunes: Easy Method

What is TouchTunes

Service overview

TouchTunes is a digital jukebox and mobile app platform that lets users select and play music at participating bars, restaurants and venues. Users buy credits or subscriptions to queue songs on venue touchscreens through their phone or the onsite touchscreen.

Where it is used

The service is primarily deployed in public venues in the US and Canada via venue-installed jukebox hardware and companion mobile apps. Availability and pricing in India are not publicly documented.

How to cancel TouchTunes

On iOS (App Store)

  • Open iOS Settings → tap your name → Subscriptions → find TouchTunes and choose Cancel.
  • For step‑by‑step guidance you can refer to an independent cancellation summary: iOS cancel steps.

On Android (Google Play)

  • Open the Google Play Store app → Menu → Subscriptions → select TouchTunes: Control Bar Music → Cancel subscription.
  • See an external walkthrough for the Play Store flow: Android cancel steps.

Via web or email

  • Log into your TouchTunes account on the web, go to Billing/Subscription, Manage Account or Settings, and follow the cancellation prompts.
  • If you can’t cancel online, email TouchTunes support at touchtunes-support@touchtunes.com with your account details and cancellation request.

What happens when you cancel

Access and playback

After cancellation, you will not be billed for the next billing period. Existing credits or purchased song credits may remain available until used, depending on TouchTunes’ policy.

Data and account status

Your account typically remains active for login and history access unless you request deletion. Saved playlists or venue preferences may be retained per TouchTunes’ account settings.

Will I get a refund?

Company policy

TouchTunes’ stated Terms of Service (effective January 2, 2026) say the company does not offer refunds under any circumstances, including for expired credits or unplayed songs.

Exceptions and dispute routes

  • Some consumers have reported refunds or credit reinstatements after dispute resolution (for example, via third‑party mediation). See a sample complaint history: BBB complaints.
  • If you paid through Apple or Google, you may request a platform refund via their refund processes; independent guidance is available here: refund/request guidance.

TouchTunes plans and pricing

Pricing summary

No verified public pricing for TouchTunes in Indian Rupees could be found. Published information mainly covers US/Canadian markets only.

How to obtain pricing

Contact TouchTunes support or check the app store listing for your country to see any localized pricing and offers.

Plan Period Price
Standard subscription / credits Varies Contact for pricing (no public INR pricing available)

Your consumer rights in India

Cooling-off and digital purchases

Under Indian consumer protection norms there is commonly a 14‑day cooling‑off period for certain digital purchases, though applicability varies by service type. This may give grounds to request cancellations or refunds for recent digital transactions.

How to pursue a dispute

  • If you bought via Apple or Google, use their refund processes and dispute resolution first.
  • For unresolved cases, consider filing with the local consumer forum or seek mediation; keep all receipts and correspondence.

Customer experiences

Common complaints

Users commonly report issues such as lost credits, songs failing to play, app or jukebox malfunctions, unexpected charges, and slow or unsatisfactory customer service responses.

Positive reports

Some customers have reported prompt credit reinstatements and satisfactory outcomes prior to app or policy changes. Results can vary by case and resolution channel used.

Documentation checklist

What to collect before you cancel or dispute

  • Account email and username used with TouchTunes.
  • Transaction receipts, dates, amounts, and payment method.
  • Screenshots of errors, failed play attempts, or billing entries.
  • Venue name, date/time of attempted playback, and any support case numbers.

Where to present documents

  • Include these documents when contacting TouchTunes support or when requesting a refund from Apple/Google.
  • Attach evidence to any consumer forum or mediation filing if needed.

Common mistakes

Cancelling the wrong subscription

Users sometimes cancel an unrelated subscription or the venue’s device subscription instead of their own app subscription. Always check the account email and subscription name before cancelling.

Expecting automatic refunds

Because TouchTunes disclaims refunds in its Terms of Service, many users assume a refund will be automatic and discover later it is not. Open a platform dispute quickly if you expect a refund.

Comparative recap

At-a-glance comparison

Feature TouchTunes Typical app store/platform
Cancellation methods App Store / Google Play / Web / email Platform-native cancellation via account settings
Refund policy No refunds stated in Terms of Service; disputes handled case‑by‑case Apple/Google offer platform refund processes with time limits
Indian pricing No public INR pricing found Varies by app; platform may show localized prices

Key takeaway

Cancellation is straightforward through app platforms, but refunds are limited by TouchTunes’ policy; use platform dispute channels if you paid via Apple or Google.

After cancelling

Follow-up actions

  • Save confirmation screenshots of the cancelled subscription and any cancellation email.
  • Monitor your bank/card statements for at least one billing cycle to confirm no further charges.

Where to get help

Address

Headquarters

TouchTunes corporate address (public listing): 730 Third Ave, Suite 21st floor, New York, NY 10017, United States.

Contacting support

For account changes and cancellations email: touchtunes-support@touchtunes.com. Include your account email, transaction details and screenshots to speed resolution.

FAQ

To cancel your TouchTunes subscription on iOS, open Settings, tap your name, go to Subscriptions, find TouchTunes, and select Cancel. You can also cancel in writing via email.

Yes, to cancel your TouchTunes subscription on Android, open the Google Play Store app, go to Menu, select Subscriptions, choose TouchTunes, and tap Cancel. If needed, you can also cancel in writing.

After cancellation, you won't be billed for the next period, but any existing credits may remain available until used, depending on TouchTunes' policy. You can also cancel in writing.

TouchTunes' Terms of Service state that they do not offer refunds under any circumstances, including for unplayed songs or expired credits. You can cancel in writing if you need to.

You can email TouchTunes support at touchtunes-support@touchtunes.com for cancellation assistance. Alternatively, check your contract for other contact methods.