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Cancel WEVERSE
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Cancellation service #1 in India
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Weverse service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Weverse: Easy Method
What is Weverse
Overview
Weverse is a fan community and digital content platform operated by HYBE and Weverse Digital Technologies. It offers artist posts, exclusive videos, live streams, digital memberships, and one‑time paid content.
Main features
Features include digital "Jelly" currency, paid DM/membership subscriptions, and VOD content purchases. Purchases are available via the Weverse web site and mobile app stores.
How to cancel Weverse
Cancel on iPhone (App Store)
- Open iPhone Settings → tap your Apple ID at the top → Subscriptions.
- Find the Weverse subscription and tap Cancel Subscription to stop auto‑renewal.
- For app‑store refunds or billing disputes, contact Apple; you can also contact Weverse support for help.
- Reference: Weverse cancellation overview.
Cancel on Android (Google Play)
- Open Google Play → Menu → Subscriptions, select Weverse and Cancel subscription.
- Cancelling stops future charges but does not automatically guarantee a refund; refunds follow Google Play policy and Weverse support decisions.
- Reference: Weverse cancellation overview.
Cancel on the Web (Weverse site)
- Sign in at the Weverse web site (en.weverse.co) and go to Account → Digital Membership or Purchases.
- Choose the membership or content and select cancel/stop renewal as offered in account settings.
- Future renewals will stop; refunds are handled case‑by‑case by Weverse support.
- Reference: Web cancellation steps.
Contact customer service
- In the app, go to More → Customer Service (chat) or use the support email support@weverse.io to request cancellation or ask about refunds.
- Response times and outcomes vary; keep receipts, screenshots and transaction IDs when you contact support.
- Reference: Support and contact.
What happens when you cancel
Access to purchased content
If you cancel a recurring membership, access typically continues until the end of the paid period. One‑time purchases (VOD) remain accessible per the purchase terms unless otherwise stated.
Auto‑renewal and billing
Cancelling prevents future auto‑renewal charges. For store purchases, you must cancel in the store where you subscribed (Apple/Google) to stop billing.
Data and account records
Cancelling a subscription does not necessarily delete your account or posted content. For account deletion or data requests, contact Weverse support and keep records of your request.
Will I get a refund?
General refund policy for digital purchases
- Digital goods (VOD, memberships) are refundable within 7 days only if the content has not been used or played.
- If you have accessed or played the content, refunds are generally not granted.
- Reference: Refund conditions.
Service termination and exceptions
- If a service is terminated or content discontinued by Weverse (example: NOWZ), Weverse may issue a pro‑rated refund plus 110% and process it via the original payment method or Weverse Shop Cash.
- Refunds for store purchases (App Store/Google Play) must follow the store’s refund policy; contact Apple/Google for those cases and inform Weverse support if needed.
- Reference: Service termination notice.
Case‑by‑case evaluations
Web membership cancellations outside a formal service termination are evaluated case‑by‑case and are not automatically refunded.
If you believe your consumer rights apply, keep documentation and escalate if necessary (see checklist below).
Weverse plans and pricing
Available plans (India, iOS store listing)
Below are prices observed on the Weverse iOS listing for India. Local prices may vary by store, device, or time.
Price table
| Plan | Price | 期間 | Features |
|---|---|---|---|
| BTS DigitalM 9 Jelly | ₹199 | one‑time | Digital Jelly currency (9 units) |
| SEVENTEEN DigitalM 9 Jelly | ₹199 | one‑time | Digital Jelly currency (9 units) |
| CORTIS DigitalM 9 Jelly | ₹199 | one‑time | Digital Jelly currency (9 units) |
| BTS behind | ₹249 (also seen as ₹299) | monthly | Artist‑specific BTS behind subscription |
| BYEON WOO SEOK DM | ₹399 | one‑time | Direct message subscription |
| BTS BON VOYAGE Season 4 | ₹1,999 | one‑time | Access to VOD season content |
| In the SOOP BTS ver. | ₹2,999 | one‑time | In the SOOP BTS version content |
| Jelly 4 | ₹99 | one‑time | Digital Jelly currency (4 units) |
Your consumer rights in India
Cooling‑off period
India’s Consumer Protection framework provides a 14‑day cooling‑off for many online purchases. However, Weverse publicly states a 7‑day refund window for certain digital goods that are unused.
This may create a mismatch between store/platform policies and consumer expectations under Indian law; keep evidence if you believe your statutory rights apply.
Defective content and service termination
- If digital content is defective or a service is terminated not due to user fault, consumers are generally entitled to a refund or equivalent compensation under Indian rules.
- Weverse has published examples where pro‑rated refunds plus a bonus were issued for service termination; keep official notices for your claim.
- Reference: NOWZ service termination notice.
Customer experiences
Positive feedback
Some users praise Weverse for connecting fans with artists and offering exclusive content that enhances the fan experience.
Community features and artist engagement are frequently highlighted as key positives on review platforms.
Negative feedback
- Users on review sites report issues such as sign‑up or image upload glitches, lag, and notification problems.
- Some reviewers also note slow or mixed responses from customer support regarding refunds or purchase issues.
- Reference: aggregated reviews at JustUseApp reviews.
Documentation checklist
Before you contact support
- Order confirmation or receipt screenshot (store or Weverse order number).
- Transaction ID from Apple/Google or your bank statement showing the charge.
- Screenshots of the purchased content page and any error messages.
If you escalate or file a dispute
- Copies of all communication with Weverse support and timestamps.
- Evidence that the content was not used (if contesting a “used content” denial).
- Official notices (e.g., service termination announcements) if relevant to your claim.
Common mistakes
Assuming cancellation equals refund
Many users expect an immediate refund when they cancel. Cancelling stops future renewals but does not automatically refund past charges.
For refunds, follow the store’s refund process (Apple/Google) or provide evidence to Weverse support for web purchases.
Not cancelling in the correct place
If you subscribed via Apple or Google, cancelling on the Weverse web site alone will not stop store billing. Always cancel in the store where you subscribed.
Keep the confirmation screen or email after cancelling as proof.
Comparative recap
Quick method comparison
| Method | Where to cancel | Refund likelihood | Notes |
|---|---|---|---|
| App Store (iOS) | Apple ID → Subscriptions | Depends on Apple policy | Cancel in iPhone settings; ask Apple for store refunds. |
| Google Play (Android) | Google Play → Subscriptions | Depends on Google policy | Cancel in Play Store; refunds follow Google Play rules. |
| Web (Weverse) | Account → Digital Membership | Case‑by‑case with Weverse | Cancel to stop renewals; request refund from Weverse support. |
| In‑app customer service / email | More → Customer Service or support@weverse.io | Varies by case | Useful for disputes, pro‑rated refunds on service termination. |
After cancelling
What to watch for
Keep the cancellation confirmation and monitor your next bank or card statement to ensure no further renewals occur.
If you see unexpected charges, contact the store (Apple/Google) and Weverse support immediately with documentation.
Helpful resources
- Weverse service/termination notices: Weverse notices.
- Step‑by‑step cancellation and refund overview: Weverse cancellation guide.
- Community reviews and common issues: Weverse reviews.
Address
Registered office (India)
Weverse Digital Technologies Private Limited
Plot. 2804,28, Vivant‑G, Lodhasplendora, G.B. Road, Kasarvadavali, Thane, Maharashtra 400615, India
Notes and support contact
For cancellations, refunds, or data requests contact Weverse support via the app (More → Customer Service) or email support@weverse.io.
Keep all purchase receipts and communications for faster resolution.