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I hereby notify you of my decision to terminate the contract relating to the A Cloud Guru service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation A Cloud Guru: Easy Method
What is A Cloud Guru
Overview
A Cloud Guru is an online education platform focused on cloud computing training, hands-on labs, and certification preparation.
It provides subscription access to video courses, sandbox labs, practice exams and learning paths designed for individuals and teams.
Core offerings
Key elements include recorded lessons, interactive labs, certification practice exams and progress tracking tools.
The platform is subscription-based and billed directly or via mobile app stores depending on how you subscribed.
How to cancel A Cloud Guru
Web (direct via website)
- Log in to your A Cloud Guru account.
- Go to Membership or Account settings and choose "Cancel membership".
- Type the word "cancel" to confirm. Access remains until the end of the current paid period.
- Source: Comparably - A Cloud Guru FAQ summary.
iOS and Android (App Store / Google Play)
- iOS (App Store): On iPhone or iPad open Settings → tap your name → Subscriptions → find "A Cloud Guru" → tap "Cancel Subscription".
- Android (Google Play): Open Google Play Store → tap your profile → Payments & subscriptions → Subscriptions → find "A Cloud Guru" → tap "Cancel subscription".
- If you subscribed through a mobile store, you must cancel through that store - A Cloud Guru cannot directly cancel those charges.
What happens when you cancel
Access and renewal
When you cancel a direct subscription, access remains until the end of the current paid period; the subscription simply won’t renew.
For App Store and Google Play subscriptions, cancelling stops future renewals but access duration follows the store’s rules.
Account, content and data
Your account, course progress and history are normally retained, but access to paid content ends when the subscription period finishes.
If you later re-subscribe, previously saved progress is typically available under the same account.
Will I get a refund?
Standard refund policy
Generally, A Cloud Guru does not issue refunds for fees or charges after the free trial period has ended.
This no-refund approach normally covers partially used periods and bank or merchant fees.
Exceptions and store purchases
- European Union: Consumers in the EU are entitled to a full refund within 14 days of subscription commencement (a cooling-off right).
- App Store / Google Play: Refunds for purchases made through Apple or Google are handled by those providers under their policies; A Cloud Guru does not control those refunds.
- Source summary: Comparably - A Cloud Guru FAQ summary.
A Cloud Guru plans and pricing
Personal and Business plans
The following pricing items are taken from available public summaries and reflect USD plans and one listed iOS INR package.
Prices may be auto-converted when billed in India and in-app item availability can differ.
| Plan | Price | Period | Features |
|---|---|---|---|
| Personal Basic (USD) | USD 29.00/month or USD 348/year | Monthly / Annual | Unlimited courses, labs, practice exams, learning paths |
| Personal Plus (USD) | USD 39.00/month or USD 468/year | Monthly / Annual | Personal Basic plus Challenge Mode for labs and more |
| Business Basic (USD) | USD 35.00/user/month or USD 420/year | Yearly per user (min 2 learners) | Team onboarding, user management, reporting, labs |
| Business Plus (USD) | USD 49.00/user/month or USD 588/year | Yearly per user (min 2 learners) | All Business Basic plus scalability, accelerators, APIs, services |
| Personal Basic Non-renewal (iOS - India) | ₹3,999 (one-time, non-renewing in-app purchase) | One-time | Test package (specifics unclear) |
Your consumer rights in India
Cooling-off and refund rights
Outside the EU there is typically no statutory cooling-off right for digital subscriptions; this generally applies to India as well.
In practice, refunds in India depend on the provider’s stated policy and the payment method or app store terms used for purchase.
Dispute and escalation options
- If you believe a charge is incorrect, first contact A Cloud Guru support and provide receipts and dates.
- For App Store or Google Play purchases you can request a refund through Apple or Google’s support and transaction dispute processes.
- If unresolved, consider contacting your bank or payment provider to dispute a charge under local banking rules.
Customer experiences
Positive feedback
- Users praise hands-on labs and sandbox environments for practical learning (TrustRadius).
- Reports cite easy-to-use reports, broad material variety and strong tracking tools (TrustRadius).
- High overall satisfaction and recommendation for certification prep in some PeerSpot reviews.
Negative feedback
- Many complaints mention outdated content, degraded quality since acquisition and broken labs (Trustpilot reports).
- Users report slow or unresponsive customer support, login/access issues and difficulty obtaining refunds (Trustpilot, Reddit summaries).
- Some "lifetime access" users reported termination of access (Feb 1, 2025) with no compensation in reported accounts.
Documentation checklist
Essential documents to collect
- Account email and username associated with A Cloud Guru.
- Order ID, transaction reference and payment receipt or invoice.
- Date and amount of the charge, payment method and billing statement screenshot.
Supporting evidence
- Screenshots showing subscription status, cancellation confirmation or error messages.
- Records of communication with A Cloud Guru support or app store refund requests.
Common mistakes
Cancelling the wrong place
A frequent error is cancelling the web subscription while the active charge is handled by the App Store or Google Play.
Always check where the original charge came from (site vs mobile store) before cancelling.
Assuming automatic refunds or immediate access removal
Another common mistake is expecting an automatic refund after cancellation; refunds are not generally provided post-trial.
Also, cancelling does not usually remove access immediately - you often retain access until the paid period ends.
Comparative recap
Quick comparison table
| Channel | How to cancel | Refund handling | Access after cancel | Period |
|---|---|---|---|---|
| Web (direct) | Account → Membership/Account settings → Cancel membership → type "cancel" | No refunds generally after trial; EU 14-day exception | Access until end of current paid period | Monthly / Annual |
| iOS (App Store) | iPhone/iPad Settings → Your name → Subscriptions → A Cloud Guru → Cancel | Refunds handled by Apple under App Store policy | Access per App Store subscription rules | Monthly / Annual or in-app one-time |
| Android (Google Play) | Google Play Store → Profile → Payments & subscriptions → Subscriptions → Cancel | Refunds handled by Google Play policies | Access per Google Play subscription rules | Monthly / Annual |
After cancelling
Verify your cancellation
Check your account page for a cancellation confirmation and save any confirmation emails or screenshots.
If you cancelled via App Store or Google Play, check your store subscription list to confirm cancellation.
Further steps and alternatives
- If you need a refund or dispute a charge, open a ticket with A Cloud Guru support and provide the documentation checklist items.
- For store purchases, request refunds through Apple or Google and keep copies of those requests.
- Helpful source for official FAQ summary: Comparably - A Cloud Guru FAQs.
- For community reviews and wider user feedback see: TrustRadius reviews and Trustpilot reviews.
Address
Registered office (India)
11, SJR Primeco Towers Block B, Bannerghatta Road, Bangalore South, Karnataka 560076, India
How to use this address
This address may be used for formal notices or correspondence related to local legal or contractual issues.
For subscription cancellations and support requests, prefer the in-product/account settings and the official support channels first.