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Cancellation Duolingo: Easy Method
What is Duolingo
Overview
Duolingo is a gamified language-learning platform offering free lessons with an optional paid tier (Super Duolingo) that removes ads and adds premium features.
It is available as mobile apps (iOS/Android) and on the web at duolingo.com, with subscriptions managed either through app stores or via the website.
Main features
Free tier: ad-supported lessons, daily practice, and community features.
Paid tier: ad-free learning, unlimited hearts, mistake reviews and offline access under the Super Duolingo plans.
How to cancel Duolingo
If you subscribed via Apple App Store
- Open iPhone Settings → tap your name → Subscriptions → select Duolingo → Cancel Subscription.
- Note: Deleting the Duolingo app does NOT cancel the subscription; subscriptions auto-renew unless cancelled more than ~24 hours before renewal.
- For more details see this guide: Cancel via Apple guide.
If you subscribed via Google Play
- Open Google Play Store → Menu → Payments & Subscriptions → Subscriptions → select Duolingo → Cancel subscription.
- Deleting the app or cancelling via Duolingo web will not stop app-store managed subscriptions; cancel inside Google Play to stop renewals.
- See a step-by-step reference here: Google Play cancellation.
If you subscribed on Duolingo web
- Log into duolingo.com → Settings → Manage Subscription (or "Super Duolingo") → Cancel.
- Your progress remains and paid features stay active until the end of the current billing period after cancellation.
- See the web-cancellation walkthrough: Web cancellation steps.
What happens when you cancel
Access to features
After cancelling, paid features continue until the end of the current billing cycle; you retain progress and course data on your account.
Renewal and billing
Cancellation prevents future renewals but does not typically prorate past payments. App-store subscriptions auto-renew unless cancelled before the renewal window.
Account and data
Cancelling does not delete your Duolingo account or learning progress. You can continue using the free tier and reactivate subscription at any time.
Will I get a refund?
General policy
Payments already processed are generally non-refundable; Duolingo itself usually does not offer refunds directly.
Refund requests should be made through the App Store or Google Play and are subject to those stores' refund policies.
Exceptions and common outcomes
- Users sometimes report being charged after cancelling (especially when a trial ends); refunds have been obtained via app stores or by contacting support, but are not guaranteed.
- No explicit 14-day statutory “cooling-off” right is stated in Duolingo's own policies; statutory consumer rights in India may apply separately.
Duolingo plans and pricing
Summary
The table below lists commonly reported in-app prices for India. Prices vary by platform, promotions, and location.
Notes on accuracy
Prices reflect reported in-app purchase options for iOS/Android in India and may change with platform listings or promotions.
| Plan | Price | Period | Features |
|---|---|---|---|
| Super Duolingo - monthly (App Store / Google Play) | ₹1,199/month (or ₹950 as a discounted variant) | Monthly | Ad-free learning, unlimited hearts, mistake reviews, offline access |
| Super Duolingo - annual (App Store / Google Play) | ₹950/year (reported promotional/locked-in rate) | Annual | Same as monthly but billed annually |
| Super Duolingo - family plan (App Store) | ₹1,799/year | Annual | Up to 6 users, shared Super Duolingo benefits |
Your consumer rights in India
Key legal protections
Under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, platforms must publish clear cancellation and refund policies and process valid refund requests in a timely manner.
Remedies and escalation
- If a digital service is misrepresented or deficient, consumers can demand cancellation and refund; refusal may be an unfair trade practice.
- Unresolved disputes can be escalated via grievance redressal systems or consumer forums and relevant government portals.
More on legal enforceability and rights: Consumer rights guidance (law4u).
Customer experiences
Positive feedback
Many users praise Duolingo's free lessons and find it useful for short daily revision and vocabulary practice.
Trusted review platforms show positive mentions of the app’s core learning value.
Negative feedback
Common complaints include perceived lack of customer support, app glitches (e.g., XP crediting issues), aggressive ads, and confusing subscription/billing flows.
See user reviews and themes here: Trustpilot Duolingo reviews.
Documentation checklist
What to prepare before contacting support
- Order/receipt email from Apple or Google (order ID and date).
- Screenshots of subscription status in app or web, and billing statements showing charges.
- Account email/username and device details (iOS/Android/web).
What to include in a refund/dispute request
- Clear explanation of the issue (e.g., charged after cancellation, trial auto-converted), with dates and evidence.
- Reference to the cancellation attempt (screenshots of cancellation screen or confirmation if available).
Common mistakes
Deleting the app
Example: Many users delete the Duolingo app assuming the subscription is cancelled. Deleting the app does not stop app-store managed subscriptions.
Cancelling in the wrong place
Example: Cancelling on the Duolingo website while the subscription is billed through Apple or Google Play will not stop renewals from the app store.
Missing renewal windows and records
Example: Waiting until after the renewal date to request a cancellation or refund, and not saving receipts or order IDs, weakens dispute claims.
Comparative recap
At-a-glance comparison
| Channel | How to cancel | Refund likelihood | Access after cancel |
|---|---|---|---|
| Apple App Store | Settings → Your Name → Subscriptions → Duolingo → Cancel | Request via Apple; subject to Apple policy and not guaranteed | Paid features until end of billing period |
| Google Play | Play Store → Menu → Payments & Subscriptions → Subscriptions → Duolingo → Cancel | Request via Google Play; subject to Google policy and not guaranteed | Paid features until end of billing period |
| Duolingo web | duolingo.com → Settings → Manage Subscription → Cancel | Duolingo typically does not issue refunds; app-store refunds via stores | Paid features until end of billing period |
After cancelling
Next steps
Keep a copy of cancellation confirmation and any related receipts or order IDs. Monitor your bank or app-store account for any unexpected charges.
Helpful resources
- Cancellation guides and steps: Duolingo cancellation guide
- Web cancellation walkthrough: Cancel on the web
- Read user reviews and experiences: Trustpilot Duolingo reviews
- Consumer rights and escalation in India: Legal guidance (law4u)
Address
Known postal contact
The only postal address located in available notes is a Berlin address used in some third‑party contexts: Warschauer Pl. 11‑13, 10245 Berlin, Germany.
India presence
No official Duolingo postal address specifically for India was found in the reviewed sources. Use app-store channels or Duolingo web support for account and billing issues.
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Written by Ayaan Bhatia
eIDAS legal expert · 6 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 6 years.
FAQ
To cancel your Duolingo subscription through the Apple App Store, go to Settings on your iPhone, tap your name, select Subscriptions, choose Duolingo, and then tap Cancel Subscription. Remember, deleting the app does not cancel the subscription.
To cancel your Duolingo subscription through Google Play, open the Google Play Store, go to Menu, select Payments & Subscriptions, choose Subscriptions, find Duolingo, and tap Cancel subscription. Make sure to cancel within the app to stop future renewals.
After canceling your Duolingo subscription, you will retain access to paid features until the end of your current billing cycle. Your progress and course data will remain intact.
Generally, Duolingo does not issue refunds directly. If you want a refund, you should request it through the App Store or Google Play, as it is subject to their refund policies.
To cancel your Duolingo subscription on the website, log into duolingo.com, go to Settings, select Manage Subscription or Super Duolingo, and click Cancel. Ensure you keep proof of your cancellation.