Postclic is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Duolingo, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Postclic premium unlimited: promotional offer at R 18,05 for 48h, then R 982,94 per month without commitment
Send an e-Postclic to Duolingo
Tracked, timestamped, and certified digital mail
What type of action would you like to take?
Choose the type of mail to generate. The template will be adapted automatically.
The form then adjusts based on your choice
Cancellation service #1 in South Africa
Digital mail
certified, timestamped, tracked, and
recorded on the blockchain
delivered instantly worldwide
Postclic unlimited plan
Promotional offer at R 18,05 for 48 hours
then no commitment, R 982,94 per month
to keep966649193710
Recipient
REF/2025GRHS4
Cancellation Duolingo: Easy Method
What is Duolingo
Overview
Duolingo is a language-learning platform offering interactive lessons on mobile apps and the web. It operates a freemium model with a free tier and a paid subscription called Super Duolingo.
Free vs paid features
The paid plan removes ads, provides unlimited hearts and other premium features. The free tier remains available with limited features and ads.
How to cancel Duolingo
Cancel depending on how you subscribed
- If you subscribed on iOS, cancel in the Apple App Store subscription settings.
- If you subscribed on Android, cancel in Google Play subscriptions.
- If you subscribed on the web, cancel at duolingo.com via Settings → Manage Subscription.
Step-by-step links and guidance
- Web cancellation: log in at duolingo.com, go to Settings → Manage Subscription and cancel there; see a walk‑through at postclic.
- App cancellations redirect to your store: guidance for managing subscriptions is summarised at chargesum.
What happens when you cancel
Access and billing
After cancellation, paid access typically remains until the end of the current billing period. Your subscription will not renew at the next cycle.
Account data and progress
Your Duolingo account and learning progress are preserved when the subscription ends; your account reverts to the free tier. Saved progress, lessons and streaks normally remain available.
Will I get a refund?
General refund policy
Duolingo generally does not provide refunds for direct payments made to them via the web or app; refund requests are often denied under their terms as reported in third‑party guidance.
Store refunds and exceptions
- Apple App Store or Google Play subscriptions: request refunds via Apple’s Report a Problem or Google Play’s refund flow.
- Some third‑party guidance notes a possible 14‑day grace period for refunds, but this is not confirmed as an official Duolingo policy.
- Processing times reported in third‑party guidance: Apple may take ~2 days and Google up to ~4 days for their refund review flows.
Duolingo plans and pricing
Summary of common South Africa App Store prices
Prices observed in the South Africa (ZA) App Store include several Super Duolingo options. Billing period labels were not explicit in the in‑app listing; confirm the period inside the app before purchasing.
Pricing table
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Super Duolingo | R149.99 | Unknown (check in‑app) | Ad‑free, unlimited hearts, streak repair, etc. |
| Super Duolingo | R599.99 | Unknown (check in‑app) | Ad‑free, unlimited hearts, streak repair, etc. |
| Super Duolingo | R689.99 | Unknown (check in‑app) | Ad‑free, unlimited hearts, streak repair, etc. |
Your consumer rights in South Africa
Consumer Protection Act (CPA)
South African consumers are covered by the Consumer Protection Act, which provides certain rights for online purchases and services purchased in South Africa by South African consumers.
Practical steps under South African rights
- Document all cancellation attempts and confirmations (screenshots, receipts, emails).
- If charged after documented cancellation, escalate with your bank or card issuer and consider lodging a complaint with the National Consumer Commission or applicable ombud services.
Customer experiences
Positive feedback
Some users value Duolingo for daily, short practice sessions and basic vocabulary reinforcement. Others find the spaced‑repetition elements useful for intermediate learners when the app functions smoothly.
Negative feedback
Many reviews cite aggressive upselling, frequent ads on the free tier, difficulties with cancellations, and limited or automated support. Reports include unexpected charges after trials and issues with refunds.
For user review examples, see aggregated reviews at Trustpilot.
Documentation checklist
What to keep
- Subscription confirmation or receipt showing plan and date.
- Screenshots of subscription settings and cancellation confirmation.
- Bank or card statements showing charges and dates.
What to prepare if disputing a charge
- Copies of any correspondence with Duolingo or app stores.
- Dates and steps you followed to cancel, with screenshots.
- Reference numbers from bank or merchant where available.
Common mistakes
Canceling in the wrong place
Many users try to cancel inside the Duolingo app but subscribed via Apple or Google. If you subscribed through a store, you must cancel through that store’s subscription settings.
Not keeping confirmation records
Failing to save cancellation confirmations or screenshots often makes disputes harder. Always capture confirmation screens or emails immediately after cancelling.
Comparative recap
Quick comparison
| Method | Refund route | Access after cancel | Ease | Period (期間) |
|---|---|---|---|---|
| Web (duolingo.com) | Direct requests to Duolingo (generally no) | Access until end of billing cycle | Moderate | Billing cycle |
| Apple App Store | Request via Apple Report a Problem | Access until end of billing cycle | Easy if you use Apple settings | Billing cycle |
| Google Play | Request via Google Play refund flow | Access until end of billing cycle | Easy if you use Google Play settings | Billing cycle |
After cancelling
Immediate checks
- Save any confirmation message or screenshot showing the cancellation.
- Monitor your bank or card for any further charges in the next billing period.
Further help and resources
- Web cancellation walkthrough: postclic - Cancel Duolingo.
- Managing subscriptions and app‑store guidance: chargesum - Manage or cancel subscription.
- Read user reviews for common problems and experiences: Trustpilot - Duolingo reviews.
Address
Corporate address
Duolingo corporate address (used for correspondence):
5900 Penn Ave, Second Floor, Pittsburgh, PA 15206, United States of America
Notes about sending correspondence
If you plan to send formal cancellation or refund requests by post, include all supporting documentation and request proof of delivery. Keep copies of everything you send.
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Zwelinzima Sithole
Postclic editor · 6 years experience
Editor at Postclic for 6 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your Duolingo Plus subscription on iOS, go to your Apple App Store subscription settings, find Duolingo, and follow the prompts to cancel. Make sure to keep proof of your cancellation.
Yes, when you cancel your Duolingo subscription, your account data and learning progress will be preserved, and you'll revert to the free tier without losing your saved lessons and streaks.
Duolingo generally does not provide refunds for direct payments made via their website or app. If you subscribed through the Apple App Store or Google Play, you can request a refund through their respective processes.
If you cancel your Duolingo subscription before the billing cycle ends, you will retain access to the paid features until the end of that cycle, after which your subscription will not renew.
To cancel your Duolingo subscription via the web, log in at duolingo.com, navigate to Settings, then Manage Subscription, and follow the cancellation instructions. Remember to keep proof of your cancellation.