Cancellation Masterclass: Easy Method

What is MasterClass

Overview

MasterClass is an online subscription platform offering video courses taught by industry experts across subjects like cooking, writing, music, and filmmaking.

Access is granted via an annual All-Access Pass or platform-specific purchases; content is delivered on MasterClass’s website and supported apps.

How it operates

Subscriptions typically auto-renew on an annual basis unless cancelled before the renewal date.

Purchases made through third parties (Apple, Google, Roku) are handled by those providers and follow their billing rules.

How to cancel MasterClass

Cancel via web (recommended)

• Go to MasterClass cancellation help.
• Log in at masterclass.com, open Settings → Membership → Cancel Membership.
• Follow on-screen prompts; cancellation takes effect at the end of the billing period.

Cancel on mobile platforms

• Apple (iOS): Cancel via your device’s iOS Subscription Settings / App Store account settings. MasterClass cannot cancel App Store subscriptions for you.
• Google Play (Android): Cancel in the Google Play Store app: Menu → Subscriptions → Cancel Subscription.
• Note: You cannot cancel a MasterClass subscription from within the MasterClass mobile app itself; use the web or the platform store.

What happens when you cancel

Access after cancellation

When you cancel on the web your membership remains active until the end of the current billing period.

You will retain course access for the remainder of that paid period; you will not be charged after that date.

Billing and account status

Auto-renewal is stopped at cancellation, but past payments are not automatically refunded unless eligible under the guarantee.

Your account (email, progress) typically remains on file so you can resume by re-subscribing later.

Will I get a refund?

30-day satisfaction guarantee (web purchases)

MasterClass offers a 30-day satisfaction guarantee for first-time purchases made directly on the website.

If you are eligible and request within 30 days, you may receive a full refund. See guarantee details.

Exceptions and third-party purchases

• Renewal charges, in-app purchases, redeemed gift subscriptions, and “At Work” accounts are not eligible for the 30-day refund.
• On Call memberships have a 7-day satisfaction guarantee. See the certificates and On Call policy links for specifics.
• Purchases made through Apple, Google Play or other marketplaces must be refunded through those providers; MasterClass cannot process those refunds. See requesting a refund.
• Approved refunds generally take 5 - 10 business days to process back to the original payment method.

MasterClass plans and pricing

Official App Store India annual prices

Notes on pricing

These prices reflect the App Store India listings as of February 2026 for in-app purchases on iOS devices.

Promotions or regional discounts may change the price at purchase; check the platform you use for final pricing.

Your consumer rights in India

Guarantee and exclusions

In India MasterClass’s policy grants a 30-day satisfaction guarantee for direct web purchases; renewals and in-app purchases are excluded.

On Call memberships and certain certificate programs have different windows (e.g., 7 days for On Call).

Third-party purchases and local law

In-app purchases are subject to the platform’s (Apple/Google) refund rules; MasterClass directs users to those providers for refunds.

The MasterClass Terms note local mandatory laws may override policy; users should check applicable Indian consumer protections if needed.

Customer experiences

Positive reports

• Some customers report timely, successful refunds after contacting support for eligible web purchases.
• Many users praise the course production quality and breadth of topics.

Negative reports

• Common complaints include difficulty cancelling, unexpected auto-renewals, and delays or poor responses from support.
• Refund friction is often reported for in-app purchases or renewals that fall outside the guarantee window.

Documentation checklist

What to gather before contacting support

• Order confirmation or receipt (email) showing purchase date and order ID.
• Screenshot of your subscription status from masterclass.com or the app store.
• Payment transaction reference from your bank or payment provider.

Additional items for third-party purchases

• If purchased via Apple/Google, include the App Store/Play Store receipt and subscription ID.
• For gifted or corporate accounts, gather the gift redemption or employer account details.

Common mistakes

Assuming app cancellation works

Many users try to cancel inside the MasterClass mobile app; app cancellations are not supported for App Store/Play Store subscriptions.

Always use the store subscription settings or the web Settings → Membership page depending on how you purchased.

Missing the refund window

Requesting a refund after the 30-day (or applicable) guarantee period is a frequent error; refunds are generally not granted after that window.

Renewal charges are typically non-refundable, so cancel before the renewal date to avoid further billing.

Comparative recap

How to cancel and refund at a glance

Quick takeaways

• Cancel on the same platform used to subscribe to stop future charges.
• Request refunds within the applicable satisfaction window and provide order proof.

After cancelling

Immediate steps

Confirm cancellation by checking Membership settings on masterclass.com or your store subscription page.

Save confirmation emails or screenshots showing the cancellation and end-of-access date.

Useful links

• MasterClass cancellation help
• Requesting a refund (MasterClass)
• Managing Android auto-renewal (Google Play)
• MasterClass Terms of Service

Address

Corporate address

Yanka Industries, Inc. d/b/a MasterClass

660 4th Street, Suite 443, San Francisco, CA 94107, United States

Support contact

For account changes or refund requests, use the Help Center links above to contact MasterClass support through the official channels.