Cancellation Udemy: Easy Method

What is Udemy

Overview

Udemy is an online learning marketplace offering thousands of individual courses and a subscription-based Personal Plan that gives access to a selected course library.

How people use it

Students buy individual courses for lifetime access or subscribe to the Personal Plan for broader access to a curated library.

How to cancel Udemy

Cancel a subscription bought on Udemy.com

• Sign in to your Udemy account on a web browser.
• Go to the Subscriptions page and choose the subscription you want to cancel.
• Follow the on-screen cancellation steps; access typically continues until the end of the billing period.

See Udemy’s official subscription guide for details.

How to Manage Your Udemy Subscriptions

Cancel a subscription bought via mobile apps

• If you purchased the subscription in the Udemy iOS app, cancel through your Apple ID subscription settings.
• If you purchased via the Udemy Android app, cancel through Google Play subscriptions.
• Udemy cannot cancel subscriptions purchased through Apple or Google - you must use those platforms.

Follow Apple or Google Play instructions to ensure cancellation is processed.

What happens when you cancel

Access and billing

When you cancel a subscription purchased on Udemy.com, you retain access until the end of the current billing period.

No further recurring charges will be billed after the cancellation takes effect.

Account and data

Your account, course enrollments, and progress in purchased individual courses remain available unless you request account deletion.

Certificates already earned remain attached to your account after cancellation of subscriptions or services.

Will I get a refund?

Individual course purchases

Udemy offers refunds on eligible individual course purchases within 30 days of purchase on Udemy.com, subject to policy conditions.

Refunds may be issued to the original payment method or as Udemy credits depending on the payment type and eligibility.

Udemy’s Refund Policy

Subscriptions, in-app purchases, and exceptions

• Subscriptions purchased on Udemy.com are generally non-refundable unless required by applicable law.
• In-app purchases through Apple (iOS) may only be eligible for Udemy credits rather than cash refunds from Udemy.
• Google Play purchases may receive a full refund to the original payment method; partial refunds may be issued as Udemy credits.

For partial-refund specifics related to Google Play, see Udemy’s partial refund guidance.

Partial Refund Requests

Udemy plans and pricing

Pricing summary

Individual course prices vary widely due to frequent sales. Personal Plan pricing has changed over time and may include promotional discounts.

Representative prices (India)

Your consumer rights in India

Relevant legal protections

Under Indian law (Consumer Protection Act, 2019 and related e-commerce rules), consumers have rights to clear, fair cancellation and refund policies.

Platforms are generally required to process refunds in a timely manner and avoid deceptive practices.

Remedies if refunds are delayed or denied

• If a bona fide refund is not processed, consumers can file complaints with local consumer forums or escalate to the Central Consumer Protection Authority.
• Keep records of purchase confirmations, cancellation attempts, and communications to support any complaint.

Customer experiences

Positive feedback

Many users praise Udemy for affordable prices during sales, a wide course selection, and useful course content for learning new skills.

Positive reviews often highlight good value when courses are purchased during promotions.

Negative feedback

Common negative themes include difficulties with customer support and challenges obtaining refunds in some cases.

Other complaints include occasional outdated course material or technical issues like slow video playback.

For general user reviews, see community ratings on Trustpilot.

Udemy reviews on Trustpilot

Documentation checklist

Essential purchase records

• Order confirmation or receipt showing course/subscription and purchase date.
• Payment method details (last four digits, transaction ID, or bank statement entry).
• Screenshots of the subscription page or in-app purchase confirmation where relevant.

Communication and evidence

• Copies of any emails or support chat transcripts with Udemy relating to cancellation or refund requests.
• Record of cancellation actions (screenshots of the Subscriptions page showing cancellation confirmation).

Common mistakes

Missing the refund window

Assuming refunds are allowed beyond the stated 30-day window for individual courses can lead to denials.

Always check the purchase date and act promptly if you want a refund.

Canceling in the wrong place

Trying to cancel an app purchase on Udemy.com when it was bought via Apple or Google Play will not stop future charges.

If you bought via a mobile store, cancel directly through Apple or Google Play to avoid continued billing.

Comparative recap

Quick comparison

After cancelling

What to check immediately

• Confirm cancellation via the Subscriptions page and keep a screenshot of the confirmation.
• Monitor your bank or card statement to ensure no further charges are made.

Where to get help

Use Udemy’s help articles for subscription management and refunds if you need guidance.

Manage Your Udemy Subscriptions

Udemy Refund Policy

Address

Registered office (India)

Rescowork 07, 10th Floor, Tower B, Unitech Cyber Park, Sector 39, Gurugram, Haryana 122003, India.

How to use the address

This address may be used for formal postal correspondence if required as part of a legal or consumer complaint process.

For account issues and cancellations, use the online Subscriptions and Help Center pages first before sending postal mail.