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I hereby notify you of my decision to terminate the contract relating to the Unacademy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Unacademy: Easy Method
What is Unacademy
Overview
Unacademy is an India-based online education platform offering subscription access to live classes, recorded lessons, test series, and offline centre courses for competitive exams and school/college subjects.
The service operates on paid subscriptions and occasional offline centre enrolments; different terms apply depending on whether you buy digitally (app/web) or through offline centres.
Core services
Digital subscriptions grant access to educator-led content and platform features via the Unacademy app or website.
Offline offerings include centre-based courses (UG/UPSC centres) and physical study materials governed by separate refund and cancellation rules.
How to cancel Unacademy
Digital subscriptions bought via app or web
- Unacademy states a strict "No cancellation / No refund" policy for digital subscriptions purchased through the app or website.
- To request cancellation or discuss your subscription, contact Learner Support using the in-app chat or the web chat - there is no self-service cancel button on the platform.
- Start with the official help article: Unacademy Help Center (cancellation).
Subscriptions via Apple App Store or Google Play
- If you subscribed through the Apple App Store, manage cancellations and refund requests through your Apple ID subscription settings; Apple policies control refunds.
- If you subscribed through Google Play, cancellations and refunds are handled via Google Play subscriptions and Google’s refund process.
- For general step-by-step guidance on app-store cancellations, see a third-party summary: How to cancel via App Store / Google Play.
What happens when you cancel
Access after cancellation
Outcomes after a cancellation request depend on how the subscription was purchased and the decision of Learner Support or the app store provider.
Always confirm with Learner Support whether access will continue until the current billing period ends or be revoked immediately.
Billing and account data
Cancelling should stop future auto-renewals where applicable, but charges already processed typically remain subject to the stated refund policy.
Account content and progress are usually retained; check with support if you need account deletion or data export.
Will I get a refund?
Digital subscriptions (app or web)
Unacademy’s official position for digital subscriptions purchased via the app or web is "No Refund" under normal circumstances.
Refunds for such digital purchases are generally not offered by Unacademy; disputes must be raised with Learner Support.
Exceptions: offline centres and physical materials
- UG Centre subscriptions (duration 12 months or more): 80% tuition refund if requested within 7 days of batch start; 65% if within 30 days; 0% thereafter. Only tuition portion refundable. Details: Unacademy Centres terms.
- UPSC Centre subscriptions (excluding short-term ≤3 months): 80% refund if requested within 7 days of batch start or within 14 days of purchase (whichever is earlier); 0% thereafter. No refunds for short-term subscriptions. Details: UPSC Centres refund policy.
- Physical study materials are non-cancellable and non-refundable once purchased, but defective or damaged units may be replaced if reported within 20 days of delivery. See: Study material terms.
- Refunds for App Store or Google Play purchases follow Apple or Google policies and are handled by those platforms, not Unacademy.
Unacademy plans and pricing
Pricing availability
No definitive public pricing table for all Unacademy plans is provided in the verified sources used for this guide.
Pricing can vary by course, cohort, region, offers, and time; contact Unacademy for exact fees.
Contact for details
Use Learner Support or the Unacademy website to get a tailored quote for the plan you want.
| Plan | Duration | Price |
|---|---|---|
| Digital subscription (app/web) | Varies | Contact for pricing |
| Offline UG Centre | ≥12 months | Contact for pricing |
| Offline UPSC Centre | Varies | Contact for pricing |
| Physical study materials | One-time | Contact for pricing |
Your consumer rights in India
Legal framework
In India, the Consumer Protection Act and related rules (including e-commerce rules) give consumers rights to fair trade practices and accurate information.
Explicit "No cancellation / No refund" notices are allowed, but deceptive or unfair practices remain challengeable under consumer law.
Practical remedies
- For defective physical goods, consumers are entitled to replacement or refund; Unacademy’s 20-day replacement window aligns with this expectation.
- Aggressive or unsolicited marketing calls may be complained about to TRAI and could breach Do-Not-Disturb rules.
- Misrepresentation (bait-and-switch, promised features not delivered) may constitute unfair trade practice and can be pursued through consumer fora.
Customer experiences
Positive feedback
Some users praise Unacademy for quality online coaching, selected educators, and subject coverage that supports exam preparation.
Reviewers on public platforms have highlighted helpful content and teacher-led classes as benefits.
Negative feedback
Common complaints include aggressive sales/marketing calls, denied refunds for disputed claims, and slow or unhelpful customer support.
Other issues reported by users involve unwanted renewals, billing errors, delayed physical deliveries, and unresolved service problems.
Documentation checklist
Essential documents to gather
- Order receipt or invoice (email or in-app purchase record).
- Subscription ID, order ID, or transaction reference from payment provider.
- Screenshots of purchase confirmation, product page, or advertised features.
- Chat transcripts or support ticket numbers with Learner Support.
- Bank statements or payment gateway confirmations for charged amounts.
Physical goods and centre enrolment proofs
- Delivery proof and photos for damaged or missing study materials.
- Batch start date, admission forms, and enrolment receipts for offline centre refunds.
- Any email or communication that promises specific course features or refund guarantees.
Common mistakes
Incorrect cancellation steps
A frequent error is attempting to cancel digital subscriptions through a self-service option that does not exist; Unacademy requires contact with Learner Support.
Also, users sometimes assume app-store purchases can be cancelled on the Unacademy site - these must be handled in the App Store or Google Play console.
Missing time windows and evidence
Waiting past defined refund windows for offline courses (for example, the 7-day or 30-day cutoffs) is a common pitfall that eliminates refund eligibility.
Failing to keep receipts, screenshots, or chat transcripts weakens refund or dispute claims; always retain clear proof.
Comparative recap
Quick feature comparison
The table below compares cancellation and refund handling across Unacademy direct purchases, app-store purchases, and offline centres.
| Feature | Unacademy (direct app/web) | App Store / Google Play | Offline centres |
|---|---|---|---|
| Cancellation method | Contact Learner Support (no self-serve) | Manage via Apple ID / Google Play subscriptions | Contact centre + follow centre refund rules |
| Refund policy | No refund (standard policy) | Refunds follow Apple/Google policies | Tiered refunds (see centre terms) |
| Physical materials | Non-refundable; replacements for defects within 20 days | Depends on vendor; check platform rules | Subject to centre/material terms |
| Support responsiveness (reported) | Mixed reviews; some users report delays or unhelpful responses | Platform support handles store refunds | Varies by centre; follow centre escalation |
After cancelling
Verify status and retain records
After you request cancellation, keep copies of all correspondence and any confirmation provided by Learner Support or the app store.
Check your bank or card statements to confirm that future auto-renewals have stopped.
Escalation and helpful links
- Start with Unacademy Help Center: Cancellation & support article.
- Offline centre refund terms: Unacademy Centres terms.
- UPSC Centre refund policy: UPSC centres refund policy.
- Study material terms (replacement policy): Notes & materials terms.
Address
Corporate address
Sorting Hat Technologies Pvt Ltd, Maruti Infotech Centre, 3rd Floor, A‑Block, Domlur, Koramangala Inner Ring Road, Bengaluru, Karnataka 560071, India.
Contact advice
For subscription queries or disputes, contact Learner Support through the Unacademy app/web chat and retain all ticket numbers and transcripts for escalation if needed.