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Cancel ACCOR
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Cancellation service #1 in India
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Accor service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Accor: Easy Method
What is Accor
Overview
Accor is a global hospitality group operating hotels, resorts and residences across multiple brands. In India it provides bookings, loyalty membership (ALL Accor), and subscription plans such as ALL Accor+ Explorer.
Services covered
Services include room bookings (flexible and prepaid rates), membership benefits, dining discounts and promotional offers. Cancellation and refund terms depend on the chosen rate and local booking terms.
How to cancel Accor
Cancel an online booking (web)
- Sign in to your Accor account on the website and go to "My bookings".
- Select the reservation and choose "Cancel" if the rate permits; follow on-screen steps to confirm.
Other cancellation channels
- Contact the hotel directly and request cancellation; keep written confirmation (email) of the hotel’s reply.
- Contact Accor customer service by the email or phone number shown on your booking confirmation; retain all communication logs.
- As a last resort, visit the hotel’s local corporate office address to request assistance in person and get a receipt for any submissions.
What happens when you cancel
Access and services
If cancellation is allowed, the booked room will be released and any future services tied to that booking (meals, extras) will be cancelled.
Membership access remains unless you explicitly cancel your ALL Accor membership or subscription.
Renewal and account impact
Cancelling a paid booking does not automatically cancel auto-renewal of membership plans; you must cancel subscriptions separately.
Points and benefits earned from a canceled stay may be adjusted or revoked according to Accor terms and the rate rules for that booking.
Will I get a refund?
Flexible rates - typical rules
- Flexible rates generally allow free cancellation up to a specified prior-to-arrival time that varies by length of stay.
- Examples: 1 - 2 nights: free until day before arrival 11:59 pm; 3 - 7 nights: free until 2 days before arrival; 8+ nights: free until 3 days before arrival (examples per Accor Adagio India conditions).
- If cancelled after the free period, fees often apply (for example: deduction of 1 night for 1 - 3 night stays; two nights for 4 - 9 night stays; longer-stay deposits may be non-refundable beyond a threshold).
Prepaid / Promotional / Non-Flexible rates
- Promotional and fully prepaid rates are typically non-cancellable, non-modifiable and non-refundable - full penalty applies regardless of when you cancel.
- Web general terms: if cancellation is made more than 21 days before arrival a deposit may be refunded; 21 days or less can result in deposit or full stay being retained depending on payment conditions.
- When refunds are due, Accor’s internet sales terms indicate refunds (if allowed) are processed by crediting your bank account or cheque within up to 30 days.
Accor plans and pricing
Available annual plans
Below are representative ALL Accor+ Explorer subscription offers available in India (2024 - 2025). Prices may vary during promotions.
Notes on pricing
Prices and included points/offers are shown as published and may change during sales. Contact Accor for current offers and exact benefits.
| Plan | Price | 期間 | Features |
|---|---|---|---|
| ALL Accor+ Explorer (standard) | ₹16,520 per year | 年間 | 2 Stay Plus free nights; up to 50% off dining and stays; 15% off stays worldwide; 30 status nights; Explorer benefits |
| ALL Accor+ Explorer (discounted) | ₹12,744 per year | 年間 | Same features as standard, discounted (approx. 20% off during sale) |
| ALL Accor+ Explorer (with 2,500 bonus points) | ₹14,337 - 15,930 per year | 年間 | Includes ~2,500 Reward Points (~₹4,500 value) plus Explorer benefits |
Your consumer rights in India
General position
Indian consumer protection and contract law govern rights on cancellations and refunds for goods and services in India. There is no automatic transfer of EU statutory rights to India.
Accor’s terms of sale define the contractual cancellation and refund rules that apply to your booking in India unless overridden by local law.
Recommended actions
- Check local consumer protection guidance for hospitality and digital services in India if you dispute a refund.
- Retain booking confirmation, payment receipts and all communications to support any complaint or claim.
Customer experiences
Positive feedback
Local listings such as a JustDial entry for Accor Hotels India (Gurgaon Sector 44) include user comments noting good service and prompt responses in some cases.
Positive reviews often cite helpful front-desk staff and clear handling of standard bookings.
Negative feedback and recurring issues
Reported issues include delays in points refunds, slow or unresponsive customer service, and occasional disagreement over promised membership benefits.
Users have also reported instances of upsell/mis-selling related to memberships or promotions where expected benefits were not delivered and refunds were hard to obtain.
Documentation checklist
Essential documents to prepare
- Booking confirmation (email or PDF) showing rate type and cancellation terms.
- Payment proof (card statement, transaction ID, or receipt) linked to the booking.
- Identification (government ID) to verify your identity when requesting refunds or changes.
Supporting evidence for disputes
- All written communications with Accor (emails, chat transcripts) and dates of phone calls.
- Screenshots of rate rules at time of booking and any promotional terms advertised.
Common mistakes
Assuming all bookings are refundable
Many customers assume every booking can be cancelled with a refund. In reality, promotional and prepaid rates are often non-refundable.
Always check the specific rate conditions before booking to avoid unexpected penalties.
Not keeping proof of cancellation
Failing to obtain written confirmation of cancellation can make disputes harder to resolve.
Always request and save the hotel or Accor confirmation email that shows the cancellation and any refund details.
Comparative recap
Quick comparison
The table below summarises key differences between common rate types and the Accor+ subscription for quick reference.
How to read this table
Use the table to check refundability, typical penalties and whether benefits continue after cancellation.
| Feature | Flexible rate | Non-Flexible / Prepaid | ALL Accor+ Explorer | 期間 |
|---|---|---|---|---|
| Cancelability | Usually refundable if cancelled before the free cancellation deadline | Non-cancellable / non-refundable | Subscription can be cancelled per membership terms (may be no refund depending on policy) | - |
| Typical penalty | 1 - 2 nights or deposit depending on timing and stay length | Full stay retained | No refund for used benefits; pro rata rules depend on terms | - |
| Refund processing time | Up to 30 days per Accor internet sales terms | Not applicable (no refund) | Varies; check subscription terms | 年間 (where applicable) |
After cancelling
What to expect next
If your cancellation is eligible for a refund, expect the amount to be processed per the booking terms; Accor’s online terms note refunds are issued within up to 30 days.
If you do not receive a refund within the stated period, follow up with Accor customer service and provide documentation of the cancellation and payment.
Helpful links and next steps
- Check local user reviews for service expectations: Accor Hotels India - Gurgaon Sector 44 reviews (JustDial)
- Retain all correspondence and escalate to local consumer protection authorities in India if needed.
Address
Corporate branch (possible contact)
901/909, ITL Twin Tower, B09, NSP Pitam Pura, Delhi 110034, India
Notes about using the address
No specific postal cancellation address for Accor membership was located; this corporate branch address is provided as a possible alternative for in-person or postal correspondence.
For faster resolution, use the contact details provided on your booking confirmation and official Accor account channels before sending postal requests.