Cancellation Active Network: Easy Method

What is Active Network

Overview

Active Network is a cloud-based platform for events, registrations, sports and recreational program management.

It handles participant registration, payments, scheduling and organizer dashboards for events and training.

Where it is used

Active Network is used by event organisers, training providers and sports programmes to streamline sign-ups and payments.

In India it also operates ACTIVE.edu.in training services with separate refund rules for in-person and online courses.

How to cancel Active Network

Cancel subscriptions on iOS (App Store)

• Open the Meet Mobile app and go to "Manage Your Subscription".
• Tap "Cancel Subscription" and confirm the cancellation in the app.
• Note: Uninstalling the app does not cancel the subscription.

Cancel subscriptions on Android (Google Play)

• Open the Google Play Store app and tap your profile.
• Go to Payments & subscriptions → Subscriptions → select the subscription → Cancel subscription.
• Note: Uninstalling the app does not cancel the subscription.

Cancel a participant registration (Web / Event registration)

• Organisers: sign in to the organisation dashboard and open the event.
• Go to Participants → select the participant → Actions → Cancel, enter refund amount if required, then save.
• Refunds issued via remittance cycles (see refund section for timing).

What happens when you cancel

Access and service

When a subscription is cancelled, access typically continues until the end of the paid billing period unless the organiser specifies immediate termination.

For event registrations, cancellation removes the participant from the event roster and may trigger refund processing if eligible.

Automatic renewals and uninstalling

Automatic renewals stop only when you cancel the subscription through the app store or organiser dashboard.

Simply uninstalling the mobile app does not stop recurring charges; you must cancel the subscription formally.

Data and account information

Cancelled accounts may retain registration and transaction records for organiser reporting and remittance purposes.

If you need data removal, request this specifically from the organiser or Active Network support, noting legal and reporting retention requirements.

Will I get a refund?

ACTIVE Refund (optional add-on at checkout)

ACTIVE Refund can be requested up to 48 hours before the activity start if purchased at checkout.

If valid, registration is cancelled and a refund is issued to the original payment method in approximately 5 business days. The ACTIVE Refund purchase itself is non-refundable.

ACTIVE.edu.in training programs (India)

• In-person or live training: full refund if cancelled within 3 days of payment unless the training starts within the next 0 - 14 days.
• If cancelled ≥15 days before training: refund minus a USD 200 processing fee.
• No refund if cancelled 0 - 14 days before the training.
• If ACTIVE cancels the session: full refund or transfer to one of the next three sessions; refunds processed within 30 calendar days.
• Online courses: 14-day cancellation window provided course content has not been accessed; refund issued within 14 days of entitlement confirmation.

Other refund notes

If an activity is cancelled, postponed or converted to virtual, the refundable portion may be limited - often the refund fee only, not the registration fee.

Organisers process refunds via their dashboards and remittance cycles; timing varies by payment processor and banking partner.

Active Network plans and pricing

Pricing summary

No definitive public INR pricing for Active Network in India was found in available materials for 2024/2025.

For specific pricing, contact Active Network sales or your local organiser for a quote.

How to get a quote

Request a customised quote from Active Network for event, registration and training solutions in India.

Confirm currency, billing frequency and any setup or processing fees before purchase.

Your consumer rights in India

Cooling-off and digital content

Indian consumer law generally provides a cooling-off period for digital content such as online courses, often 7 - 14 days if content has not been accessed.

ACTIVE.edu.in’s 14-day online course policy aligns with this right where access has not occurred.

Rights for in-person training and services

Tiered refund policies for in-person training (full, partial, or no refund depending on timing) may be challenged if deemed unfair.

Consumers may approach consumer forums or courts in India if a term appears unconscionable or is improperly applied.

How to escalate disputes

• First contact the organiser and request written confirmation of refund decisions.
• Collect receipts, transaction IDs and correspondence before filing a consumer complaint or seeking legal remedy.

Customer experiences

Positive feedback

Some users report that Active Network simplifies event and registration management after initial setup.

Capterra reviews note helpful and responsive customer support and a feature-rich interface once configured.

Negative feedback

Other reviewers (notably on Trustpilot) report surprise charges, involuntary enrolments and difficulties cancelling memberships or contracts.

Complaints also include usability issues in camp registration workflows and friction when dealing with automatic renewals.

Takeaway for users

Expect a mix of experiences: the platform is powerful but can require careful setup and active oversight of subscriptions and renewals.

Always keep payment records and confirmation emails to make cancellations and refund requests smoother.

Documentation checklist

Essential documents

• Purchase receipt or invoice showing transaction ID and payment method.
• Registration confirmation email or order number for the event or course.
• Screenshots of the subscription or registration page showing purchase details.

Supporting evidence for refunds

• Proof of cancellation request (email, support ticket ID or in-app cancellation confirmation).
• Any communications from the organiser about event changes, postponements or cancellations.
• Bank or card statement entries showing the charge and date.

Common mistakes

Relying on uninstall to cancel

Many users mistakenly uninstall the mobile app and assume the subscription is cancelled.

Uninstalling does not stop billing; you must cancel via the app’s subscription manager or the app-store subscription settings.

Missing cancellation windows

Not observing the specific cancellation windows for ACTIVE Refund (48 hours) or ACTIVE.edu.in training (varied windows) leads to forfeited refunds.

Check deadlines and start dates carefully before assuming eligibility for a refund.

Assuming all fees are refundable

Some believe all payments will be returned if an event changes; ACTIVE policies may refund only certain fees (for example, refund fees) and exclude registration fees.

Read the refund terms at purchase and retain proof of any optional refund product purchases, which may be non-refundable.

Comparative recap

Quick comparison

The table below summarises how cancellation and refunds differ by platform and context within Active Network offerings.

Use it to identify the correct cancellation route and expected refund timing.

After cancelling

What to check immediately

Always obtain written confirmation of cancellation from the app store, organiser or Active Network support.

Check your bank or card statement for pending or posted refunds and note any reference numbers provided.

Next steps if refund is delayed or denied

• Contact the organiser and provide your documentation checklist items.
• If unresolved, escalate within Active Network support channels and keep records of all communications.
• As a last resort in India, consider filing a complaint with local consumer forums or courts if terms appear unfairly applied.

Address

Head office (India)

Active Network contact and head office details for India are available from local listings and the company contact page.

Use official contact channels to request invoices, dispute resolutions and formal correspondence.

Postal address

8J, Chandra Mondal Lane, Kolkata 700026, West Bengal, India

Confirm any correspondence details with the organisation before sending sensitive documents.