Cancellation Affinity: Easy Method

What is Affinity

Overview

Affinity is a suite of creative software applications (Designer, Photo, Publisher) and related services used for image editing, graphic design and publishing.

The product is distributed as direct web downloads and via app stores (Apple App Store, Google Play), with most desktop and iPad versions sold as one-time purchases.

How Affinity is delivered

Affinity is delivered digitally: you receive access after purchase via download or app-store activation.

Because it is digital software, billing and licensing behaviour depends on whether you bought on the web or through an app store.

How to cancel Affinity

Cancel via Apple App Store

• Open your Apple account settings on your device or at appleid.apple.com.
• Find Subscriptions, locate the Affinity subscription (if any) and choose Cancel.
• Apple handles transactions and subscription management for purchases made through the App Store.

Cancel via Google Play Store and Web

• Google Play: Open your Google account settings > Subscriptions, select Affinity and cancel. Google handles transactions for Play Store purchases.
• Web (Affinity Labs / direct): Log into your Affinity account on the Affinity website and cancel from your account settings. Cancellation takes effect at the end of the billing period.
• Important: Uninstalling the app does not cancel any subscription; you must cancel through the store or Affinity account.

What happens when you cancel

Access after cancellation

When you cancel a subscription or recurring purchase, access typically remains until the end of the current billing period.

For one-time perpetual purchases, cancelling is rarely applicable; you will retain the licensed software already delivered.

Renewals and data

Auto-renewal will stop at the end of the paid period after cancellation for subscriptions managed in-store or on the web.

Make sure to export or back up any work or settings before access ends; Affinity does not guarantee continued online account storage after cancellations.

Will I get a refund?

Web purchases (direct)

Affinity offers a 14‑day full refund period for web purchases if requested via Customer Support, counted from receipt of product.

To request a refund for a web purchase contact Affinity Customer Support (use the support/contact area on Affinity’s official site).

App store purchases and partial-period refunds

• Apple App Store and Google Play Store transactions are handled by Apple and Google respectively; refunds are subject to their store policies.
• No refunds are provided for partially used billing periods for subscriptions, regardless of purchase channel.

Affinity plans and pricing

Pricing summary

Below is a concise table of commonly available one-time purchase pricing in India. Prices may vary by platform, tax and occasional promotions.

Pricing notes

Prices shown are for reference and reflect one-time purchases; local taxes and store/platform differences may alter the final amount.

If you need exact current pricing for your platform, check the platform store or the seller before purchase.

Your consumer rights in India

Applicable laws

Indian consumers are protected by the Consumer Protection Act 2019 and the Consumer Protection (E‑Commerce) Rules 2020 for online purchases.

These rules generally require a minimum 7‑day return/cancellation window for e‑commerce unless the seller is exempted for digital goods once delivery has occurred.

Digital goods and Affinity’s approach

Software delivered digitally (downloads or immediate access) typically falls under the digital‑goods exception once delivery occurs.

Affinity’s 14‑day full refund for web purchases is a voluntary, consumer‑friendly policy that is more generous than the statutory minimum for many digital deliveries in India.

Customer experiences

Positive feedback

Many users praise Affinity for affordability and one-time purchase pricing, calling it a strong alternative to legacy subscription software.

Users often highlight the value of a pay-once model and reliable core functionality for design and photo work.

Common complaints

Recurring negative feedback includes reports of bugs and instability, requests for improved UI scaling, and missing features compared with alternative tools.

Some customers also note slower customer support and frustrations when platform-specific licensing requires repurchasing for different operating systems.

Documentation checklist

What to prepare before contacting support

• Order number or receipt for the purchase (web or reseller).
• Account email used to register or purchase Affinity.
• Proof of payment (bank/UPI/credit card transaction screenshot).

Additional helpful items

• Platform and device details (Windows/macOS/iPad, app store account if applicable).
• Serial number or licence key (if you have a perpetual licence) and screenshots of the purchase page.

Common mistakes

Uninstalling the app

Many users assume deleting/uninstalling the app cancels billing. This is incorrect; uninstalling does not stop subscriptions.

Always cancel subscriptions through the App Store, Google Play, or your Affinity account as appropriate.

Cancelling in the wrong place

Attempting to cancel a store-managed purchase via Affinity support (or vice versa) can delay resolution.

Identify where you purchased (Apple, Google, web/reseller) and use the correct channel to cancel or request a refund.

Comparative recap

Quick comparison

The table below summarizes cancellation and refund handling by purchase channel to help you pick the correct action path.

After cancelling

Immediate steps

• Confirm cancellation in the store or your Affinity account and keep the confirmation receipt or screenshot.
• Export and back up any active projects, settings, or licenses before access ends.

Follow-up actions

• Check your bank or card statement to verify that future charges have stopped.
• If you requested a refund for a web purchase, follow up with Affinity Customer Support and provide the documentation checklist items above.

Address

Affinity India office (postal contact)

7th Floor, WeWork Spectrum, Chincholi Bunder Road, Malad West, Mumbai, Maharashtra 400064, India.

Support reminder

For cancellations and refunds use the support/contact area on Affinity’s official website or the store where you made the purchase.

Keep proof of purchase and account information ready when contacting support for faster resolution.