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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Doxo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Doxo: Easy Method
What is Doxo
Overview
Doxo is an online bill payment service that lets users view, manage and pay multiple bills from one account. It acts as an intermediary to submit payments to billers on behalf of customers.
Core features
Key features include bill aggregation, scheduled or one‑time payments, and a subscription tier called doxoPLUS for additional convenience options.
How to cancel Doxo
Cancel your Doxo account (web)
- Log into doxo on the web and go to Profile → Settings.
- Scroll down and click "Cancel your doxo account." A confirmation email will be sent after you cancel.
- See the official instructions: Cancel account (doxo).
Cancel doxoPLUS or an individual payment
- To cancel doxoPLUS, log in, open Profile, and cancel the subscription; it will not renew and remains active until the end of the current billing period.
- To cancel a scheduled payment shortly before remittance, log in, select the biller, choose "View Status" and click "Cancel Payment" if the payment has not yet been withdrawn.
- If a payment has already been withdrawn, contact Doxo support or the biller for next steps. Official guides: Cancel doxoPLUS and Cancel a payment / request refund.
What happens when you cancel
Account access and data
After canceling your Doxo account, you lose access to the Doxo dashboard and its bill‑management features. Doxo will typically send a confirmation email documenting the cancellation.
Subscriptions and scheduled payments
doxoPLUS cancellations stop renewal but remain active until the end of the paid period; scheduled payments that have not yet been withdrawn can often be cancelled via the account interface.
Will I get a refund?
doxoPLUS refund policy
doxoPLUS subscription fees are generally non‑refundable except where expressly stated in Doxo's Terms of Use.
See the doxoPLUS Terms of Use for details: doxoPLUS Terms of Use.
Payment refunds and exceptions
- If a scheduled payment has not yet been withdrawn, you can cancel it in your account and receive a refund.
- If Doxo has already sent the payment and the payee has cashed it, refunds must be requested from the biller.
- Refunds depend on timing and remittance status; there is no blanket 14‑day automatic refund listed in Doxo policies.
Official guidance on cancellations and refunds: How to cancel a payment and get a refund.
Doxo plans and pricing
Available plans
The following pricing reflects itemized retail prices (per strip/pack of 10) as noted in the provided data set for India.
| Plan | Price | Period | Features |
|---|---|---|---|
| Doxo 400 mg Tablet (strip of 10) | ₹85.00 | One-time (strip) | Doxofylline 400 mg, bronchodilator used for asthma/COPD |
| Doxo AM 400 mg/30 mg Tablet (pack of 10) | ₹183.75 | One-time (pack) | Doxofylline 400 mg + Ambroxol 30 mg |
| Doxo A 400 mg/30 mg Tablet (strip of 10) | ₹119.99 | One-time (strip) | Doxofylline 400 mg + Ambroxol 30 mg (allergy/asthma management) |
| Doxo M 400 mg/10 mg Tablet (strip of 10) | ₹105.00 | One-time (strip) | Doxofylline 400 mg + Montelukast 10 mg |
Notes
These prices are retail figures for strips/packs of 10 tablets as provided in the dataset and may vary by vendor. They are not App Store or subscription prices.
For billing service pricing (doxo/doxoPLUS), consult Doxo support pages linked elsewhere in this guide.
Your consumer rights in India
Key legal context
Indian consumer protection laws offer remedies for unfair trade practices and deficient services, including the Consumer Protection Act, 2019.
However, Doxo's published policies do not mention an automatic statutory 14‑day cooling‑off or refund right for its services.
Practical actions in India
- Keep all emails, payment receipts, transaction IDs and screenshots of cancellations.
- If a refund is refused but you believe the service was deficient, raise the issue with your bank, the biller, and retain evidence for consumer forum complaints.
- Seek local legal or consumer‑protection advice if necessary; escalate to the appropriate consumer commission if unresolved.
Customer experiences
Positive feedback
- Many users report that automatic payments and bill aggregation work well and save time for remote users.
- Customers appreciate having multiple bills managed in one place for convenience and tracking.
Negative feedback
- Some users report unexpected recurring charges (for example a recurring $5.99 fee) even after cancellation.
- Complaints include perceived undisclosed or confusing fees, payment delays, failed remittances, and unsatisfactory customer service responses.
- Sample review source: Trustpilot - Doxo reviews.
Documentation checklist
Essential records to keep
- Account username/email and profile screenshots.
- Confirmation email(s) for cancellation or subscription changes.
- Payment receipts, transaction IDs, bank or card statements showing charges.
Supporting evidence for disputes
- Screenshots of the biller view/status pages, scheduled payment details, and any error messages.
- Copies of communication with Doxo support and the biller (dates, names, case/ticket numbers).
Common mistakes
Assuming instant refund after cancellation
Users often assume cancelling a subscription or payment triggers an immediate refund. For doxoPLUS, fees are generally non‑refundable and payments already sent require biller intervention.
Not saving cancellation confirmations
Failing to save a cancellation confirmation email or screenshot makes disputes harder to resolve. Always keep timestamps and transaction IDs.
Comparative recap
At-a-glance comparison
| Service | Ease of cancellation | Refund policy | Fees | Notes |
|---|---|---|---|---|
| Doxo | Account: web cancellation via Profile → Settings; subscriptions cancel via Profile | Refunds conditional: doxoPLUS generally non‑refundable; payment refunds depend on remittance status | Service fees can apply; users report $5.99 recurring charges in some cases | Use account "View Status" to cancel pending payments; contact biller if already remitted |
| Direct biller payment | Varies by biller; often requires contacting the biller or using their portal | Depends on biller policy; some billers allow refunds if caught early | May have no third‑party fees, but varies | Payments go directly to biller - refunds handled by biller |
| Bank/manual transfer | Cancellation generally not possible once processed | Refunds rarely possible after transfer completes; bank may assist in errors | Usually no third‑party fee; bank charges may apply | Best for one‑off payments where you control timing |
After cancelling
Next steps
- Save the cancellation confirmation email or screenshot immediately.
- Monitor your bank/card statements for any unexpected post‑cancellation charges.
Where to get help
- doxo account cancellation info: How do I cancel my Doxo account?
- doxoPLUS subscription cancellation: How can I cancel my doxoPLUS subscription?
- Payment cancellation and refund guidance: How can I cancel a payment and get a refund?
Address
Corporate office
568 FIRST AVE S, STE 300, SEATTLE, WASHINGTON 98104, UNITED STATES.
Notes on contact
Use in‑product support or the official Doxo help pages linked above for account‑specific requests and the most up-to-date contact options.