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Cancel DRINKPRIME
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Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Drinkprime service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Drinkprime: Easy Method
What is Drinkprime
Service overview
Drinkprime is a subscription-based water purifier service in India that provides a physical purifier, regular maintenance, and filter replacement for a recurring fee.
The service typically requires a refundable security deposit and offers prepaid monthly or longer-term plans with IoT-enabled monitoring and lifetime maintenance included.
How the subscription works
Customers pay a monthly or prepaid fee and a refundable security deposit to receive a purifier installed at their address.
Maintenance, filter changes and remote monitoring are included; billing is recurring and some plans auto-renew unless you cancel following the provider's process.
How to cancel Drinkprime
Primary cancellation route
- Contact Drinkprime customer support by phone or email and request uninstallation and cancellation. Example contact details commonly used: phone 0801167614787 and email support@drinkprime.in.
- Arrange an uninstallation appointment with the technician - cancellation is only effective once the device is uninstalled and picked up.
Avoiding incorrect methods
- Do not assume deleting your app account or changing settings on the website counts as a cancellation; this may forfeit remaining paid balance.
- If you try to cancel through the app, confirm with support that an uninstallation request has been logged and scheduled.
What happens when you cancel
Service access and billing
Service continues until uninstallation is completed. Auto-renewal should stop after a confirmed cancellation but access may remain until the end of the billing cycle in some cases.
If cancellation is requested mid-cycle, refunds for unused time are not guaranteed except as specified by the refund policy.
Device pick-up and settlement
The purifier must be physically collected by a Drinkprime technician; refund of the security deposit is processed after device pick-up and verification.
Razorpay or the payment partner may send a refund link via the registered email; follow the instructions and time limits in that communication.
Will I get a refund?
Security deposit refund process
The refundable deposit (commonly ₹1,500) is generally returned after the purifier is uninstalled and picked up by Drinkprime.
According to Drinkprime support procedures, the payment partner (Razorpay) typically sends a refund link to the registered email that must be completed within a limited window (about 15 - 20 days).
Timing and deductions
- Full refund: If processed within a short window (noted as within 3 days after due date in the support SOP), a full refund may be possible.
- Partial deductions: If processed within 15 days, a deduction (for example, ₹250) may apply.
- Long delays: From the 16th day onwards, the provider may deduct the entire plan amount for the pending period and refund the remainder.
Long-term prepaid plan cancellations may be recalculated at regular monthly rates for used months, reducing refundable amounts.
Be aware: cancelling during the initial subscription period can also attract a cancellation fee (commonly ₹1,500 as noted in Drinkprime material).
Drinkprime plans and pricing
Pricing summary
Below is a summary of commonly advertised Drinkprime monthly plans, inclusive of GST and typically requiring a refundable security deposit of ₹1,500.
Check your signup documents or support confirmation for plan-specific terms and taxes.
| Plan | Price | Period | Features |
|---|---|---|---|
| Solo (Monthly) | ₹349/month | Monthly | Prepaid basic plan; free installation & lifetime servicing; refundable deposit ₹1,500 |
| Couple (Monthly) | ₹417/month | Monthly | Free installation & servicing; refundable deposit ₹1,500 |
| Family (Monthly) | ₹500/month | Monthly | Free installation & servicing; refundable deposit ₹1,500 |
| Unlimited (Monthly) | ₹525/month | Monthly | Unlimited litres; free installation & servicing; refundable deposit ₹1,500 |
| Starting plans (annual) | ₹333/month (effective) | Annual | Basic mineral-plus model; free maintenance & installation; may include RO+UV+Copper |
Notes on pricing
Annual and prepaid plans may offer lower effective monthly rates but can affect refund calculations if cancelled early.
Confirm plan details, GST inclusions and the refundable deposit amount on your order confirmation.
Your consumer rights in India
Legal protections
Indian consumer law prohibits unfair trade practices and misleading terms for services, including recurring charges for unused days.
Service terms must be clear and not deceptive; consumers are entitled to transparent billing and contract terms.
Escalation options
- If refunds or cancellations are mishandled, you can file a complaint with district consumer disputes redressal commissions or consumer forums.
- Always keep written records and request written confirmation of cancellations and refund calculations to support any escalation.
Customer experiences
Positive reports
Some users report smooth service with timely maintenance, successful technician visits, and helpful support tickets when issues arose.
These positive experiences indicate the process can work well when technician appointments and support communications are handled promptly.
Negative reports
- Public reviews include complaints about misleading billing, difficulties getting deposit refunds, and poor or aggressive customer service.
- Common issues reported are missed uninstall appointments, delayed refunds, and confusing in‑app uninstallation options that may not complete cancellation properly.
For recent user reports and aggregated reviews, see independent guides and review pages linked below.
Documentation checklist
What to have before you call
- Subscription or order ID and the phone number/email registered on the account.
- Proof of payment (invoices, bank/UPI receipts) showing deposit and plan payments.
- Device serial number or model information if available.
What to collect at uninstallation
- Written cancellation/uninstallation confirmation from the technician or support team.
- Receipt or acknowledgement of device pick-up and any deductions applied.
- Screenshots or emails of refund links or ticket numbers for follow-up.
Common mistakes
Deleting account instead of cancelling
Some customers delete their app account or stop logging in thinking that stops billing. This can lead to forfeiture of paid balance and does not replace a formal uninstallation request.
Not getting written confirmation
Failing to obtain a written cancellation/uninstallation confirmation makes follow-up harder if refunds are delayed or disputed.
Always ask for a ticket number and a written summary of refund timelines and any deductions.
Comparative recap
Quick feature comparison
| Feature | Drinkprime | What to watch |
|---|---|---|
| Cancellation required action | Uninstallation by technician required for cancellation | Schedule pickup and get written confirmation |
| Security deposit refund | Refundable after pick-up; processed via payment partner (refund link) | Complete refund link promptly; expect time-limited action |
| Early cancellation fee | May apply (commonly ₹1,500 within initial period) | Check plan terms before signing up |
| App deletion | Does not count as cancellation | Don’t rely on account deletion to stop billing |
| Support reliability | Mixed reports: some smooth, some delays or poor interactions | Document every step; escalate if timelines are missed |
After cancelling
Immediate follow-up steps
- Confirm the technician has collected the device and obtain a pickup receipt or photo acknowledgement.
- Check your registered email for the refund link from the payment partner and complete any actions within the stated time window.
Escalation and help
- If you face delays or disputes, follow the provider's support article on uninstallation and refunds: Drinkprime Uninstallation & Refund SOP.
- For a step-by-step cancellation walkthrough and user tips, see an independent cancellation guide: Cancelmates - How to cancel Drinkprime.
- If terms or refund commitments are not honored, collect evidence and consider escalating to a consumer forum or district consumer commission.
Address
Official correspondence address
2nd Floor, Chukki Complex, 9/A, 19th Main Road, Sector 3, HSR Layout, Bengaluru, Karnataka 560102, India.
Support contact (for cancellations)
Common support channels noted by users: phone 0801167614787 and email support@drinkprime.in. Use the support ticket system and request written confirmation for all cancellation and refund interactions.
Additional references for policy details: Drinkprime blog notes and support SOP are available via the links provided above.