Cancellation Omaze: Easy Method

What is Omaze

Service overview

Omaze is an online fundraising platform that offers prize draws and experiences in exchange for donations to charitable causes.

Users enter prize draws or subscribe for recurring entries; funds are used to support charities and run the promotions.

How entries and subscriptions work

Entries can be single purchases or recurring subscription plans that renew automatically until cancelled.

Different purchase channels (web, Apple App Store, Google Play) follow different cancellation and refund rules.

How to cancel Omaze

Cancel on the web (recommended)

• Log into your Omaze account on the Omaze website.
• Go to Manage Subscriptions and click "Cancel" next to the active subscription to end future renewals.
• Cancellation stops future billing but typically preserves access until the end of your current billing cycle.

Alternative web cancellation (Model Cancellation Form)

• You can submit the Model Cancellation Form by email to [email protected] to notify Omaze of cancellation.
• Omaze should acknowledge receipt of the cancellation request; keep that acknowledgement for your records.

Cancel via App Store or Google Play

• If you subscribed through Apple or Google, you must cancel through the respective platform's subscription manager.
• Omaze defers to the app store’s cancellation process for purchases made there; follow Apple/Google guidance in your account settings.

What happens when you cancel

Access after cancellation

When you cancel a subscription on the web, future billing stops immediately for subsequent cycles.

You generally retain access to any subscription benefits until the end of the already-paid billing period.

Data and account status

Canceling a subscription does not automatically close your Omaze account or erase your personal data.

If you need account deletion or data removal, contact Omaze support with a clear request and keep any confirmation.

Will I get a refund?

14-day cancellation window

If your purchase falls under the 14-day cancellation right described in Omaze’s legal terms, you may cancel within 14 days of contract start and receive a full refund.

Refunds under this right are processed to the original payment method and completed within the timeframe specified by Omaze’s terms.

Source: Omaze legal terms.

After the draw or after 14 days

• No refunds are provided once a Prize Draw or drawing has closed; entry fees support the charity and are non‑refundable.
• If you cancel after the 14-day period but before a draw, cancellation stops renewals but a refund is not guaranteed.

See Omaze’s terms for details on how draw closure affects refunds.

App store purchases

Purchases via Apple or Google are subject to those stores’ refund and cancellation policies, not Omaze directly.

To request a refund for App Store or Google Play purchases, contact Apple/Google support through your account’s purchase history.

Omaze plans and pricing

Pricing accuracy note

Official INR pricing for Omaze subscriptions is not published in Omaze’s official documentation; the figures below are user-reported and not confirmed by Omaze.

Contact Omaze support or your app store for an authoritative price for your region.

Reported plans (user-reported)

Your consumer rights in India

Cooling-off and cross-border terms

Omaze’s legal terms describe a 14-day cooling-off right under UK terms; that right may apply to some purchases depending on the contract and jurisdiction.

If your purchase explicitly falls under those terms, you may be eligible for the 14-day refund described in Omaze’s legal terms.

Source: Omaze legal terms.

Indian consumer protections

Indian consumers also have general protections against unfair trade practices and defective services under local law.

If you believe you were misled or charged incorrectly, you can contact your bank/card issuer to dispute the charge and consider filing a complaint with local consumer protection authorities.

Customer experiences

Positive feedback

Some customers report satisfaction that their entries support charities even if they do not win; they value the charitable outcome of participation.

Negative feedback

Other customers report issues such as unexpected subscription charges, difficulty obtaining refunds, or slow customer service responses.

Keep records of communications and confirmations to help resolve billing disputes.

Documentation checklist

What to prepare before contacting support

• Your Omaze account email and username.
• Order/transaction ID and date of the subscription or entry.
• Screenshots of billing, subscription page, or app purchase receipts.
• Any cancellation confirmation or email correspondence from Omaze.

When disputing a charge

• Prepare a timeline of events (purchase, cancellation attempt, billing occurrences).
• Keep bank or card statements that show the disputed charges for evidence.

Common mistakes

Not cancelling through the correct platform

Many users assume cancelling on the website cancels App Store/Google Play subscriptions; app-store subscriptions must be cancelled through the store.

Always verify where you completed the purchase and cancel in that platform.

Misunderstanding refund timing and draw status

Assuming an immediate refund after cancelling can lead to confusion; refunds under the 14-day right follow Omaze’s processing timelines.

Also, no refunds are available after a draw closes - check the draw status before expecting reimbursement.

Comparative recap

Quick method comparison

After cancelling

What to monitor

Check your bank/card statements for any further charges in the next billing cycle and confirm that renewal stopped.

If you see unexpected charges, contact Omaze support and your payment provider promptly.

Helpful links

• Omaze support: subscription cancellation FAQ
• Omaze legal terms (includes 14-day rights and refund rules)

Address

Omaze mailing address

PO Box 866, 9942 Culver Blvd, Culver City, CA 90232-0866, United States.

Contact email

For Model Cancellation Form and related subscription queries: [email protected].