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I hereby notify you of my decision to terminate the contract relating to the Elate service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Elate: Easy Method
What is Elate
Overview
Elate is a subscription-based wellbeing and mindfulness service that offers guided meditations, coaching and resources aimed at improving mental health and personal growth.
Service scope
The product is delivered as mobile apps (iOS and Android) and via direct web subscriptions. Features and subscription handling can differ by platform.
How to cancel Elate
Cancel on iPhone (App Store)
- Open iPhone Settings → tap your Apple ID at the top → Subscriptions.
- Find "Elate" in the list → tap it → choose "Cancel Subscription".
- Access remains active until the end of the current billing period.
- See official guidance: Elate - How do I turn off auto-renewal?
Cancel on Android (Google Play)
- Open the Google Play app → tap Profile → Payments & subscriptions → Subscriptions.
- Select "Elate" → tap "Cancel subscription" and follow prompts.
- If "Canceled" appears or Elate is not listed, the subscription may already be canceled or you are on a free plan.
- See official guidance: Elate - Cancel Android trial or subscription
Cancel a direct web subscription
- Log in to your Elate account on the web platform.
- Go to Account or Subscription settings and select the cancellation option.
- Subscription remains active until the end of the current billing cycle.
- Reference: Elate Terms & Conditions
What happens when you cancel
Access after cancellation
After cancellation you generally retain access to premium features until the current billing period ends.
No immediate loss of service should occur unless stated otherwise by the platform used for purchase.
Auto-renewal and future billing
Cancelling turns off auto-renewal for the subscription; you will not be charged again after the billing period ends.
To avoid future charges, confirm cancellation status in your App Store, Google Play, or web account.
Data and account status
Cancelling a subscription does not always delete your account or personal data; check account settings for deletion options.
Refer to Elate’s terms for the company’s data retention and account policies.
Will I get a refund?
Elate's stated refund policy
Elate’s standard terms state subscriptions and purchases are generally non-refundable except where required by applicable law.
There is no explicit 14-day cooling-off refund right stated in the standard terms.
Exceptions and platform refunds
- Google Play in India may offer refunds within 48 hours of purchase - contact Google Play for requests.
- Apple does not automatically issue refunds; iOS users can request refunds via Apple’s Report a Problem process.
When refunds may be required
Local consumer protection laws can override a provider’s "no refund" policy in cases of unfair trade practices or defective services.
If you believe you have a legal refund entitlement, document the issue and pursue the complaint through the appropriate channel.
Elate plans and pricing
Overview of available plans
The following pricing information was sourced from official listings and verified suppliers where indicated.
Prices are shown in Indian Rupees (INR) and reflect app store listings and online pharmacy prices for listed items.
| Plan | Price | Period | Features |
|---|---|---|---|
| Elate Monthly (app) | ₹2,999 | Monthly | Premium subscription for women's weight loss app |
| Elate 6 Months (app) | ₹14,900 | 6 Months | Half-year premium subscription |
| Elate Yearly (app) | ₹22,900 | Yearly | Annual premium subscription |
| Elate 75 mg Tablet (10-pack) | ₹73.37 | per strip of 10 tablets | Dosulepin 75 mg antidepressant |
| Elate 50 mg Tablet (10-pack) | ₹31.95 | per strip of 10 tablets | Dosulepin 50 mg antidepressant |
Your consumer rights in India
Legal protections
Under India’s Consumer Protection Act, 2019, consumers are entitled to remedies for unfair trade practices and defective or deficient services.
A provider's "no refunds" clause may be overridden where the law requires a refund or other remedy.
Platform-specific remedies
- Google Play: users in India may request refunds (often within a 48-hour window) via Google Play support.
- Apple: refund requests are made through Apple’s "Report a Problem" flow; Apple assesses requests case-by-case.
How to proceed if you have a dispute
Document dates, receipts, screenshots and correspondence. Attempt resolution with Elate support first.
If unresolved, you may escalate to consumer redressal bodies under Indian law or seek platform-mediated refunds where applicable.
Customer experiences
Positive feedback
Verified sources do not show prominent recent positive reviews in the provided dataset.
If you had a positive experience, save receipts and screenshots before cancelling to support account queries.
Negative feedback (reported)
Some users have reported issues such as inaccurate distances, repeated or mismatched profiles, crashes, broken filters, and lack of active users.
These reported issues appear in third-party review listings and user comments about app functionality and stability.
Where reviews appeared
Complaints and negative reviews were noted in public review listings and app directories during verification.
Use that feedback as context when deciding to cancel or request a refund, and retain any evidence you can.
Documentation checklist
Essential items to collect
- Purchase receipt or order confirmation (from App Store, Google Play, or Elate web account).
- Account email, username, and date of purchase or renewal.
- Screenshots of subscription status pages and any error messages.
Optional but helpful items
- Correspondence with Elate support or platform support tickets.
- Evidence of service defects (crash logs, screenshots of mismatched content).
Common mistakes
Assuming cancellation auto-triggers a refund
Cancelling stops future billing but does not automatically generate a refund. Refunds are handled separately by the platform or provider.
Canceling on the wrong platform
Subscriptions charged through Apple must be cancelled in Apple settings; those charged via Google Play must be cancelled in Google Play.
Canceling the app on your phone without cancelling the subscription can leave the subscription active and billable.
Not saving proof
Failing to keep receipts, screenshots and correspondence makes disputes harder to resolve with the provider or consumer authorities.
Comparative recap
What to cancel where
This table summarizes cancellation routes, refund likelihood and post-cancellation access.
| Purchase route | How to cancel | Refund likelihood | Access after cancel |
|---|---|---|---|
| App Store (iOS) | iPhone Settings → Apple ID → Subscriptions → Elate → Cancel | Low (Apple evaluates requests via Report a Problem) | Access until period end |
| Google Play (Android) | Google Play app → Profile → Payments & subscriptions → Subscriptions → Cancel | Possible (Google may refund within ~48 hours in India) | Access until period end |
| Web (Direct subscription) | Elate account settings → Cancel subscription | Generally no; exceptions if required by law | Access until period end |
After cancelling
Double-check status
Confirm the cancellation appears in your App Store, Google Play or Elate account and save a screenshot of the confirmation.
Seek refunds or escalate
- If you want a refund, contact the platform first (Google Play or Apple) or submit a request to Elate support via their Terms & Conditions page.
- Reference evidence collected and request a clear resolution or refund reasoning.
Helpful official links
- Elate - How do I turn off auto-renewal?
- Elate - Cancel Android trial or subscription
- Elate Terms & Conditions
Address
Company address (for India)
91 Springboard, Chandra Bhavan, Nehru Place, New Delhi 110075, India
Notes on contacting
Verify which Elate entity manages your subscription before sending formal notices.
Use the account support channels and documented evidence when asking for cancellations or refunds.