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Cancel FIXD
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Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Fixd service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
What is Fixd
Overview
Fixd (also styled FIXD) is a subscription-based vehicle diagnostic and telematics service paired with an OBD-II sensor. The app reports trouble codes and offers a Premium subscription for expanded diagnostics, maintenance reminders, and other features.
How it is commonly sold
Fixd is available as a standalone sensor plus a companion mobile app with optional in‑app Premium subscriptions. Purchases and subscriptions may be processed through Fixd's website, Apple App Store, or Google Play Store depending on how you bought the service.
How to cancel Fixd
Cancel via Web (FIXD website)
- Open your browser and sign in to your FIXD account on the website where you manage subscriptions.
- Follow the account or subscription settings to locate cancellation options and cancel the Premium subscription.
- After cancellation you will retain access to free features as long as you own the sensor.
Cancel via Apple App Store or Google Play
- Apple devices: open Settings → tap your Apple ID → Subscriptions → select FIXD subscription → Cancel Subscription → confirm.
- Android devices: open Google Play Store → Menu → My Apps & Subscriptions → select FIXD → Cancel → confirm.
- For App Store or Play Store purchases, refunds and subscription management are handled by Apple or Google, not directly by Fixd.
What happens when you cancel
Access after cancellation
When you cancel a Premium subscription you typically retain access until the end of the billing period you already paid for.
After the subscription ends, the app reverts to the free feature set available to sensor owners.
Data, renewals and billing
Your account data and vehicle history usually remain in the app after cancellation, though access to Premium features will stop.
Auto‑renewal is stopped for future billing, but prior charges are not automatically refunded unless eligible under the refund rules or platform policies.
Will I get a refund?
Subscription refund rules
- Fixd Premium: refunds are available within 30 days of the initial charge for first‑year subscriptions only; renewals after the first year are not eligible under Fixd's stated policy.
- If you purchased via Apple or Google, refund requests must be made through Apple Support or Google Play Support respectively.
Sensor and product refunds
- If a sensor was included free with Premium, it must be returned during the trial period or within 30 days of the initial charge to qualify for a refund.
- Standalone FIXD sensor purchases: full refunds are generally available within 30 days of delivery if you request authorization and return the sensor in good condition; shipping, taxes and customs fees are typically non‑refundable.
Fixd plans and pricing
Current subscription pricing (India)
| Plan | Price | Period | Features |
|---|---|---|---|
| Weekly FIXD Premium | ₹799 | Weekly | Full access to FIXD Premium features |
| Monthly FIXD Premium | ₹1,299 | Monthly | Full access to FIXD Premium features |
| Yearly FIXD Premium | ₹9,900 | Annual | Full access to FIXD Premium features |
Notes on pricing
These are the in‑app subscription prices reported for India. Some users have reported seeing lower prices in certain app flows or promotions; such offers may be temporary or targeted.
Taxes, platform fees, and regional price changes may apply depending on the store and payment method used.
Your consumer rights in India
Cooling-off and returns
Under the Consumer Protection Act, 2019 and related e‑commerce rules, purchasers have a 7‑day cooling‑off period for online purchases to return goods and seek a full refund if unsatisfied.
This 7‑day right can apply to delivered physical products such as the FIXD sensor even if the seller’s policy states otherwise.
Unfair trade practices and subscriptions
Indian law prohibits unfair trade practices, including hidden charges and misleading billing. Auto‑enrolment or deceptive trial terms may be challengeable under these provisions.
If you believe a charge or subscription was misrepresented, you can raise a consumer complaint and request redress under Indian consumer protection mechanisms.
Customer experiences
Positive feedback
Some users report the app is easy to use and helps identify vehicle issues, saving time and repair costs.
Other customers praise responsive customer service and successful refund handling in individual cases.
Negative feedback
Many reviews describe unexpected charges and difficulty cancelling, with reports of confusing trial terms and recurring billing complaints.
Some users characterize billing practices as deceptive and have escalated issues via platform disputes or public forums.
Documentation checklist
What to gather before you contact support
- Order number and date of purchase (app receipt or website order confirmation).
- Payment method and transaction reference (bank/credit card/PayPal receipt).
- Sensor serial number or device ID if a sensor was included or purchased.
Supporting evidence for refunds or disputes
- Screenshots of subscription pages, trial offers, and billing statements showing unexpected charges.
- Any correspondence with Fixd, Apple Support, or Google Play about the charge or cancellation.
Common mistakes
Assuming cancellation happens instantly
Some users expect immediate termination; however, cancellations usually stop future renewals but do not automatically refund already billed periods.
Always check the billing period end date and confirm cancellation in your account or the platform subscription settings.
Contacting the wrong support channel
If you purchased through Apple or Google, contacting Fixd directly may not resolve app store billing disputes.
For in‑app purchases, use the App Store or Google Play support process for refunds and subscription issues to ensure your request is handled correctly.
Comparative recap
Cancellation channels at a glance
| Channel | Ease of cancel | Refund eligibility | Period |
|---|---|---|---|
| Web (Fixd website) | Moderate - manage in account settings | Refunds possible per Fixd policy (first‑year, 30 days) | Varies |
| Apple App Store | Easy via Apple ID settings | Refunds through Apple Support only | Varies |
| Google Play Store | Easy via Play Store subscriptions | Refunds through Google Play Support only | Varies |
Key takeaway
Cancel via the same channel where you bought the subscription: website for direct purchases, Apple for iOS purchases, Google Play for Android purchases.
Refund chances are highest within 30 days for initial subscriptions and within statutory consumer return windows in India.
After cancelling
What to check immediately
- Confirm cancellation from your account or the store subscription screen and save a screenshot or confirmation email.
- Monitor your bank or card statements for any unexpected future charges and act promptly if one appears.
Next steps and escalation
- If you need a refund and purchased via Apple or Google, contact Apple Support or Google Play Support through their official channels.
- For product returns or merchant refunds for direct purchases, follow Fixd’s return authorization process and keep shipping proof when returning a sensor.
Address
Primary corporate address
999 Peachtree St NE Suite 840, Atlanta, GA 30309, USA
Alternative office address
75 5th Street NW Suite 2120, Atlanta, GA 30308, USA