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Cancellation Inmotion: Step-by-Step Guide
What is Inmotion
Overview
Inmotion is a brand name used for multiple services and products including electric mobility products (e‑scooters, unicycles) sold via INMOTION's global store and support portals, and separate digital/hosting services under the InMotion/ InMotion Digital name in some markets.
Why this guide
This guide explains how to cancel orders or subscriptions related to Inmotion when you are in India, summarising official return/refund terms, typical fees, timings, and practical steps to follow.
How to cancel Inmotion
Before you start
Gather your order number, payment receipt, and any shipping/tracking information. Check whether the order has already shipped - cancellation terms differ before vs after shipment.
Step-by-step cancellation
- Contact Inmotion support immediately with your order number and cancellation request.
- If ordered from the INMOTION global store, note the stated pre-shipment fees (see links below) and request confirmation.
- If the order has already shipped, request return instructions and note that recall/return shipping costs may be charged to you.
- Keep written confirmation (email/ticket) showing the cancellation request and any fee quoted by support.
What happens when you cancel
Order status and access
If cancellation is accepted before shipping, the merchant typically stops fulfilment and initiates a refund process subject to processing fees.
After shipment and data
If the item shipped, you will normally be asked to return the product under the merchant's return policy; return shipping and any recall costs are usually the customer's responsibility.
Will I get a refund?
Official refund mechanics
Refunds are issued after the returned item is inspected and found to meet the return conditions. For INMOTION global store returns, refunds are generally issued to the original payment method within a few business days after receipt.
Fees, exceptions and timing
- INMOTION global site: pre-shipment cancellations incur a 3.6% credit card processing fee or 4.4% PayPal fee. Returns allowed only if unopened and within 15 days of delivery.
- IMSCV Zendesk portal: cancellation before shipment may incur an 8% fee; after shipment the same 8% fee plus possible recall costs. Pre-orders canceled before shipping may receive ~92% refund. Returned unused products may face up to a 25% restocking fee plus return shipping.
- Refund timing: INMOTION states refunds are typically processed within about 3 business days of receipt; IMSCV states refunds are processed within 2 business days after receiving the product, subject to inspection and compliance.
- Used or ridden items may be refused a refund or returned to sender without refund under some policies.
Inmotion plans and pricing
Overview of plans
Below are hosting/shared plans and introductory and renewal pricing figures. Introductory prices are monthly equivalents billed annually; renewal prices apply after the introductory term.
Price table
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| Core (Introductory, billed annually) | ₹249.78 | Monthly (billed annually) | 100 GB SSD, unlimited bandwidth, 1 website |
| Launch (Introductory, billed annually) | ₹400.15 | Monthly (billed annually) | Unlimited NVMe SSD, unlimited bandwidth |
| Power (Introductory, billed annually) | ₹400.15 | Monthly (billed annually) | Unlimited NVMe SSD, unlimited bandwidth |
| Pro (Introductory, billed annually) | ₹901.39 | Monthly (billed annually) | Unlimited NVMe SSD, unlimited bandwidth |
| Core (Renewal, billed annually) | ₹918.10 | Monthly (billed annually) | Renewal rate |
| Launch (Renewal, billed annually) | ₹1,168.71 | Monthly (billed annually) | Renewal rate |
| Power (Renewal, billed annually) | ₹1,502.87 | Monthly (billed annually) | Renewal rate |
| Pro (Renewal, billed annually) | ₹2,087.64 | Monthly (billed annually) | Renewal rate |
| Shared Hosting (3-year term, lowest price per month) | ₹192.09 | Monthly (3-year term) | 100 GB SSD, unlimited bandwidth |
Your consumer rights in India
Legal context
Indian consumers have protections under laws such as the Consumer Protection Act 2019 and related regulations. These laws address unfair trade practices, defective products, and service issues.
How it applies to Inmotion purchases
No statutory 14‑day 'cooling‑off' period specific to INMOTION policies was found in the merchant's public terms. The company's published return and refund terms appear to govern cancellation and refunds for its products.
Customer experiences
Positive reports
Some customers praise Inmotion support for being friendly, helpful, and responsive, and report successful warranty parts support and good service experiences.
Negative reports
Other users report difficulties cancelling orders, communication delays, shipping delays, and product quality or reliability issues. These mixed experiences are reported across review platforms and support threads.
Documentation checklist
Before contacting support
- Order number and date
- Payment receipt or card/PayPal transaction ID
- Shipping/tracking details (if any)
For returns and disputes
- Photos of packaging and product condition (if applicable)
- Written cancellation/return confirmation (email or ticket)
- Proof of postage for returned item and courier tracking
Common mistakes
Trying to cancel after shipment
Many customers assume they can cancel after the item ships. Once shipped, cancellation often converts into a return and the customer may be liable for return shipping, recall costs, and restocking fees.
Missing fees and time limits
Customers sometimes overlook processing fees, restocking fees, or the 15‑day unopened return window. Always confirm fees and timelines with support in writing before returning.
Comparative recap
Quick comparison
| Policy source | Cancellation before shipment | After shipment | Return window | Restocking / fees | Refund timing |
|---|---|---|---|---|---|
| INMOTION global store (inmotionworld.com) | 3.6% card fee or 4.4% PayPal fee | Possible recall costs; customer pays return shipping | Returns only if unopened and within 15 days of delivery | Processing fees as above; other costs may apply if opened or late | Typically refunded to original payment method after inspection; ~3 business days after receipt |
| IMSCV Zendesk portal (imscv.zendesk.com) | 8% cancellation fee (pre-shipment) | 8% fee plus possible recall costs; pre-orders may get ~92% refund if cancelled before shipping | Unused products may be returned within 15 days | Up to 25% restocking fee plus return shipping for returns | Refunds processed within ~2 business days after receiving product and inspection |
After cancelling
What to monitor
Keep the support ticket or confirmation email and monitor your bank/PayPal account for the refund credit according to the timing provided by support.
Helpful official links
- INMOTION return & refund policy (official)
- IMSCV Zendesk return & refund policy
- Customer reviews overview (Trustpilot)
Address
India office (local entity)
A-16, Second Floor, Noida Sector 9, Noida, Uttar Pradesh 201301, India.
Notes on postal cancellations
No India-specific postal cancellation address for returns was identified in the public policies. Use the official support channels listed above and request written return instructions before shipping any item.
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Written by Vivaan Pillai
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.