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Cancel GOJEK
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Cancellation service #1 in India
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I hereby notify you of my decision to terminate the contract relating to the Gojek service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Gojek: Easy Method
What is Gojek
Overview
Gojek is an on-demand services platform originally from Indonesia that bundles ride-hailing, delivery, payments and other services into a single app.
In India, Gojek has had a local presence for technology and operations. This guide explains how cancellations, refunds and related rights work for Gojek services.
Core services
Common services include in-app orders (food and goods) and wallet/payment handling via GoPay, plus optional subscription packages in some markets.
Specific rules differ by service: in-app order cancellation, digital wallet transactions, and subscriptions each follow their own policies.
How to cancel Gojek
Cancel an in-app order (GoFood, delivery, etc.)
- Open the Gojek app and go to Orders or the active order screen.
- Attempt cancellation using the in-app cancellation button or link shown for that order.
- If the merchant has already acknowledged the order or the driver has picked it up, cancellation will not be allowed in-app and you may still be charged.
Cancel GoPay / payments and subscriptions
- GoPay payment transactions that are already confirmed and processed generally cannot be cancelled; raise a refund request via the app within the allowed window (see refunds).
- To stop Gojek PLUS auto-renewal, open the subscription section in the app and turn off auto-renewal; the subscription fee is non-refundable.
- If in doubt, contact Gojek support via the app for step-by-step help and to file a complaint.
What happens when you cancel
Access and service termination
For in-app orders, cancelling before the merchant or driver accepts will usually stop fulfilment and avoid charges.
If cancellation occurs after acceptance or pickup, the order may proceed and you may be charged.
Auto-renewal and data
Cancelling auto-renewal (for packages like Gojek PLUS where offered) stops future billing but does not refund past fees.
Gojek retains service records and transaction data according to its policies; cancelling a subscription does not automatically delete your account or personal data.
Will I get a refund?
General refund principles
Refunds depend on the service, timing and evidence you provide. Not all cancellations trigger an automatic refund.
Gojek reviews requests and decides refunds on a case-by-case basis in many situations.
Specific timelines and exceptions
- Card payments: If a transaction fails or is charged despite no delivery/pickup, automatic refunds are processed within up to 14 business days; submit a claim if not received. See the card refund help page: Card refund help.
- GoPay & other wallet payments: Requests must be made within 7 calendar days of the transaction with supporting evidence; refunds are discretionary. See GoPay terms: GoPay terms.
- GoPay Money-Back: For unauthorized balance loss due to account compromise or phone loss, claims can be submitted within 60 days if you meet eligibility criteria; approval is not guaranteed. See Money-Back info: Money-Back Guarantee.
Gojek plans and pricing
Pricing availability
No documented INR-based subscription or public pricing for Gojek services in India was found for 2024 - 2025.
If you require exact local pricing, contact Gojek through the app or local office listed below.
Pricing table
| Plan / Service | Price (INR) | Notes |
|---|---|---|
| Gojek app services (general) | Contact for pricing | No public INR pricing found; app is listed free to download. |
| Gojek PLUS (where offered) | Contact for pricing | Subscription details are market-specific; fees may be non-refundable. |
Your consumer rights in India
Statutory rights and cooling-off
There is no universal statutory 14-day cooling-off right that applies across all Gojek services in India.
Consumer protections under Indian law still apply, but many platform refunds rely on internal windows and evidence requirements.
Platform-specific limitations
- Refunds are not automatic for every cancellation; you must often file within the stated windows (7 calendar days for GoPay-related claims; up to 14 business days for some card refunds).
- Most refunds are discretionary and subject to internal assessment and evidence provided.
- The GoPay Money-Back Guarantee offers limited protection for unauthorized loss with eligibility criteria and a 60-day claim window.
Customer experiences
Positive feedback
Some users report fast, professional drivers and convenient access to multiple services through one app.
Positive reviews note ease of travel and low prices for certain services in markets where the service was used.
Critical feedback
Many negative reviews describe issues with cancellations being charged despite no confirmation, drivers cancelling after arrival, waiting fees, and inconsistent customer support.
App reliability and billing transparency are common themes in user complaints; consider documenting issues clearly when contacting support. See sample reviews: Trustpilot reviews.
Documentation checklist
What to prepare before filing a claim
- Transaction ID, order number or booking reference from the app.
- Time-stamped screenshots of the order, cancellation attempt, app messages, and any error messages.
- Bank / card statements or GoPay balance screenshots showing the charge.
Additional supporting items
- Photographs of received items if quality is disputed or items were wrong/incomplete.
- Any chat transcripts with merchant or driver and timestamps of delivery attempt or failure.
- Identification details if requested for security-related claims (e.g., account takeover).
Common mistakes
Failing to act within windows
Waiting too long to file a claim is a common error. Many refunds require submission within 7 calendar days (GoPay) or monitoring within 14 business days (card refunds).
Always check the applicable time window for the service you used and file promptly.
Poor documentation and assumptions
Users often assume a cancellation will automatically refund them; this is not guaranteed.
Failure to capture screenshots, order IDs, and timestamps weakens refund claims and delays resolution.
Comparative recap
Quick comparison
| Service | Cancellation allowed | Refund window / policy | Notes |
|---|---|---|---|
| In-app orders (GoFood, etc.) | Yes - only via in-app process; not allowed after merchant/driver acceptance | Case-by-case; complaints may lead to refunds | Cancellations after pickup usually still incur charge |
| GoPay (digital wallet) | Generally not cancellable after processing | Request within 7 calendar days with evidence; discretionary | Decisions and refund mode at Gojek's discretion - see GoPay terms |
| Card payments (failed/duplicate charge) | N/A - handled as refund cases | Automatic refunds processed within up to 14 business days; escalate if not received | See card refund help: Card refund help |
| Gojek PLUS subscription | Auto-renewal can be cancelled via app | Fee is non-refundable; benefits unused are forfeited | Subscription terms are market-specific - see subscription terms: Gojek PLUS terms |
After cancelling
Follow-up actions
Document the cancellation confirmation and save order IDs and screenshots.
If you expect a refund and do not receive it, submit a formal claim through the app and attach all evidence.
Useful official links
- GoPay terms and conditions: GoPay terms
- Card refund help (timelines and process): Card refund help
- GoPay Money-Back Guarantee info: Money-Back Guarantee
- Gojek PLUS terms: Gojek PLUS terms
Address
Gojek India office
Gojek India / Gojek Tech
2nd, 4th & 6th Floor, Tower B, Diamond District, HAL Old Airport Road, Bengaluru, Karnataka 560008, India
Notes on correspondence
There is no separate cancellation postal address listed publicly; use in-app support for fastest resolution.
If you send physical correspondence, include your account details, transaction IDs and copies of evidence to help the India office locate your case.