What is Hum

Overview

Hum is a subscription-based wellness app focused on CBT/DBT visual meditations, affirmations, and related mental-health tools. It offers curated visual sessions and exercises designed to support daily wellbeing.

How it is delivered

Access to Hum’s premium content is managed via a paid subscription through the app stores or in-app billing. Subscriptions typically unlock premium visual meditations, affirmations, and CBT/DBT features described in the app listing.

How to cancel Hum

Cancel on iPhone / iPad (App Store)

• Open Settings on your iPhone or iPad.
• Tap your name (Apple ID) then tap "Subscriptions".
• Find "Hum" in the list, tap it, then choose "Cancel Subscription" and confirm.
• Keep a screenshot of the cancellation confirmation or the subscription status screen for your records.

Cancel on Android (Google Play) and in-app

• Open the Google Play Store, tap your profile, then "Payments & subscriptions" → "Subscriptions".
• Select "Hum" and tap "Cancel subscription", then follow prompts.
• If you subscribed via an in-app payment or the Hum website, open the Hum app or your account page and follow the app’s cancellation option or contact support if no self-serve option exists.

What happens when you cancel

Access after cancellation

When you cancel a paid subscription, access to premium content usually continues until the end of the paid billing period. You will not be charged again after the current period ends.

Account and data

Most apps retain your account and basic settings after cancellation so you can resume later. Data retention policies vary; export any important data before requesting account deletion.

Will I get a refund?

General refund policy

Refunds for subscription services are generally handled by the platform used to purchase the subscription (Apple App Store or Google Play). Partial-period refunds are not guaranteed and depend on platform policies and merchant discretion.

Exceptions and how to request

• If you believe you were charged in error, keep receipts and screenshots and request a refund via the App Store or Play Store refund process.
• If the charge is due to a technical fault or unauthorized billing, contact the platform and Hum support promptly and provide evidence.
• For disputes that the provider or platform cannot resolve, you may escalate under consumer protection procedures in India (see “Your consumer rights in India”).

Hum plans and pricing

Available plans (verified)

Below are the subscription options listed from the iOS App Store listing for the Hum app in India (verified early February 2026).

Price table

Note: Prices were sourced from the iOS App Store listing for "CBT DBT Visual Meditation: Hum" in India (early February 2026). Actual prices shown at purchase may vary with promotions or tax changes.

Your consumer rights in India

Basic rights under Indian law

As a consumer in India you have the right to clear terms of service, accurate billing, and remedies for defective or misrepresented services. Digital services fall under consumer protection statutes and related regulations.

How to enforce rights

• First, raise the issue with Hum’s support and the platform provider (Apple/Google) with evidence (receipts, screenshots).
• If unresolved, you can file a consumer complaint with the appropriate consumer forum or escalate to the National Consumer Helpline and consumer courts.
• Keep records of all communications and transaction evidence for complaints or legal steps.

Customer experiences

Common positive feedback

Many users report value from guided visual meditations and structured CBT/DBT content, especially when they can access sessions regularly under a premium plan.

Common issues reported

Users sometimes report confusion about cancelling because they cancel in-app but forget to cancel via the App Store/Play Store subscription. Billing and refund delays are also commonly mentioned.

Documentation checklist

What to gather before cancelling or disputing

• Order ID or transaction ID from your receipt
• App store receipt screenshot showing charge and renewal date
• Account email/username used in the Hum app
• Screenshots of subscription status in the app and any cancellation confirmations

Where to keep records

Save emails, chat transcripts, payment receipts, and screenshots in a folder. These documents are essential if you need to request a refund or file a consumer complaint.

Common mistakes

Forgetting to cancel at the platform level

Example: A user deletes the Hum app but retains an active App Store or Play Store subscription, resulting in continued billing. Always cancel directly in the platform subscriptions area.

Assuming automatic refunds

Example: Users sometimes expect an automatic prorated refund after cancelling. Most platforms do not provide automatic refunds; you must request a refund and supply evidence if you believe it’s warranted.

Comparative recap

Quick comparison

Key takeaway

Monthly plans offer flexibility while annual plans typically provide lower annual cost. Choose based on expected frequency of use and whether you prefer a trial period before committing.

After cancelling

Immediate steps

• Verify cancellation status in the App Store / Play Store and keep a screenshot.
• Check that the auto-renew flag is off and monitor your bank statement for future charges.

Further actions

If you need a refund or dispute an unauthorized charge, contact the purchase platform (Apple or Google) and Hum support with your documentation. If problems persist, escalate via consumer complaint channels in India.

Address

Registered address

11 F-28 L/S Lajpat Nagar 2 Near Model Eye Hospital, New Delhi, Delhi, 110024, India

Notes about contacting

This address was identified from available records. For subscription or refund issues use the in-app support channel or the platform refund processes first, and retain documentation when contacting physical or legal channels.