Cancellation Motion: Step-by-Step Guide

What is Motion

Overview

Motion is a subscription-based productivity SaaS designed to manage tasks, schedules, and projects using AI-assisted features such as scheduling, prioritisation, and calendar integration.

The service is sold as a full app subscription with time and project manager features, notes/docs, and assistant capabilities for individual productivity users in India.

Key features

Core features include AI scheduling, task and project management, calendar syncing, and in-app assistant tools to plan and optimise work.

Subscriptions are offered as recurring plans (monthly and annual) through in‑app purchases as noted in pricing listings.

How to cancel Motion

Important context

Motion’s published policy states that cancellation via the site onlinetestseries.motion.ac.in is not permitted and that purchases or subscriptions once made cannot be cancelled. Please read the policy before attempting to cancel.

If you purchased via an app store (in‑app purchase), subscription management is generally handled through the store rather than the app vendor.

Step-by-step cancellation guidance

• Check where you purchased: confirm whether the subscription or product was bought on onlinetestseries.motion.ac.in or as an in‑app purchase in a mobile app store.
• If purchased on onlinetestseries.motion.ac.in: be aware the provider’s Refund Policy states cancellation is not permitted; contact Motion support to raise a query and request a case/receipt number.
• If purchased through Apple App Store or Google Play Store: open the store app, go to your account > Subscriptions, locate Motion, and select "Cancel Subscription" to stop future renewals.
• Keep proof of the cancellation or subscription change (screenshots, confirmation emails, store receipts) for your records.
• If you do not receive acknowledgement from Motion, escalate using the grievance mechanism you were given (case/complaint number) and keep timestamps of all contacts.

What happens when you cancel

Access after cancellation

If you successfully cancel a store-managed subscription, you typically retain access until the end of the paid billing period; Motion’s policy on access after cancellation should be confirmed with support.

For purchases on onlinetestseries.motion.ac.in where cancellation is not permitted, Motion indicates no change to access unless the vendor expressly agrees otherwise.

Renewal and data

Cancelling a subscription prevents future renewals when handled through the app store; make sure store confirmation shows cancellation of auto‑renewal.

Export or back up any personal data, projects, or notes before cancelling if you need them later; check the app settings for export options.

Will I get a refund?

Motion’s stated refund policy

Motion’s Refund Policy explicitly states that refunds are not provided - neither partial nor full - for any product or service once purchased or subscribed to.

The policy does not provide for a 14‑day cooling‑off period or any refund exceptions in its published text.

Exceptions and practical steps

• If you believe there is a breach of service (for example, billed but services not delivered), document the issue and file a grievance with Motion support citing transaction IDs and timestamps.
• Under Indian consumer law you may have remedies; see the "Your consumer rights in India" section below for next steps if Motion refuses redress.

Motion plans and pricing

Pricing summary

The following pricing reflects in‑India app store in‑app purchase listings as of February 9, 2026 for the full Motion subscription.

Confirm the final price and currency at the point of purchase in your store account before buying.

Your consumer rights in India

Relevant law

Under the Consumer Protection Act, 2019 and the Consumer Protection (E‑Commerce) Rules, 2020, consumers are entitled to clear and accessible cancellation/refund policies and effective grievance redressal mechanisms.

Unclear or absolute refusal to provide refunds in all circumstances may be considered an unfair trade practice under Indian law.

How to seek redress

• Ask the seller for a written response and grievance number and keep all correspondence and receipts.
• If the response is unsatisfactory, you can escalate to the consumer forum (district/state consumer commission) with documentary proof of purchase and attempts to resolve.
• For e‑commerce purchases, the rules require certain disclosures and complaint handling; cite the relevant provisions when submitting complaints.

Customer experiences

Summary of negative feedback

Verified user reports note service delivery and support problems. For example, one complaint (May 22, 2025) says live doubt sessions promised for a paid batch were not delivered and a grievance (No. 7136517) received no response.

Another review (April 22, 2025) from a Kolkata branch cited high faculty turnover, reduced classes, poor communication, and lack of ongoing management engagement.

Positive feedback

No positive reviews were provided in the verified data set. Prospective customers should weigh available reviews and test the service where possible before committing to long‑term plans.

Documentation checklist

What to collect before contacting support

• Proof of purchase: receipts, order IDs, app store invoices, bank or card transaction statements.
• Screenshots of the product page, the Refund Policy text, and any purchase confirmation emails or in‑app messages.
• Any communication with Motion support (emails, chat transcripts) and grievance/complaint numbers.

Optional supporting documents

• Evidence of service non‑delivery (e.g., screenshots showing missing promised live sessions or cancelled classes).
• Time-stamped records showing failed access or technical problems that prevented use of the service.

Common mistakes

Assuming standard refund windows apply

Many users assume a 14‑day cooling‑off period or pro‑rata refunds for partial use. Motion’s stated Refund Policy disallows refunds, so do not rely on automatic statutory windows without confirming specifics.

Contacting the wrong channel or losing evidence

Users sometimes contact third‑party reviewers or social media instead of official support and then lack documentation for formal complaints.

Always keep receipts, take screenshots of policies and correspondence, and request a grievance number when raising an issue.

Comparative recap

At-a-glance comparison

After cancelling

Immediate actions

After you cancel via the app store, save the cancellation confirmation and the end‑of‑period date shown in the store account.

Export or back up important data, tasks, notes, and project files before access ends.

If you need further help

• Contact Motion support with full documentation and request a written response and grievance number.
• If Motion does not resolve the issue, prepare to escalate to Indian consumer authorities with the documentation checklist above.

Address

Corporate address (India)

Plot No. 8, Bata Colony, Near Bata Flyover, N.I.T Faridabad, Haryana 121001, India

Notes on contacting

Use the address for formal written complaints if required. When sending physical correspondence, include transaction details and copies of electronic communications.