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Cancel KANGAROO
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Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Kangaroo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Kangaroo: Easy Method
What is Kangaroo
Overview
Kangaroo operates services under the Kangaroo brand including Kangaroo Cabs and subscription-based products such as Camera Protect plans. The company provides cab bookings and paid subscription services that have stated cancellation and refund terms.
Services covered
This guide focuses on cancelling Kangaroo reservations and subscriptions in India, and on the refund and consumer-rights implications that apply to those bookings.
How to cancel Kangaroo
Cancel via Web / App
- Open the Kangaroo website or app and sign in to your account.
- Go to the 'Bookings' dashboard or the specific reservation you want to cancel.
- Select the booking and choose the self-cancel option. Confirm cancellation when prompted.
Timing & contact options
- Cancel as early as possible to minimise deductions (see policy below).
- If you cannot cancel online, contact the customer support number shown on your booking confirmation and keep records of the call or message.
What happens when you cancel
Service access and scheduling
When you cancel a booking the scheduled service is removed and no further pickup or provision of service will be attempted for that booking.
If a vehicle has already been dispatched or has 'reported' for duty, the booking may not be eligible for a refund.
Account, renewal and data
For subscription products, cancelling prevents future renewals but does not necessarily refund prior charges unless the provider’s terms allow it.
Kangaroo will retain booking and transaction records as required by its terms; request copies if you need evidence for a dispute.
Will I get a refund?
Cancellation refund policy (summary)
Kangaroo's stated cancellation policy for rentals is time-based: cancellations more than 48 hours before rental incur no deduction, 24 - 48 hours incur a 3% deduction, 4 - 24 hours incur a 50% deduction, and cancellations within 0 - 4 hours or no-shows receive no refund (100% charge).
Self-cancel via the website or app 'Bookings' dashboard to trigger the standard policy automatically.
Exceptions and refund timing
- If cancellation happens after the cab's reporting time (roughly within 1 hour of scheduled pickup) or the customer is a no-show, Kangaroo states there is no refund.
- If cancellation is made before the cab's reporting time a convenience charge may still be deducted.
- Refunds, when due, are processed within up to 21 working days per Kangaroo's terms.
Kangaroo plans and pricing
Pricing overview
The table below lists annual subscription plans and prices that are publicly listed for Kangaroo-related subscription products.
Notes on prices
All entries below are shown as annual plans as listed in the verified data source; no monthly prices are shown there.
| Plan | Price | Period | Features |
|---|---|---|---|
| Camera Protect Annual 250 | ₹2,149 | Annual | Camera Protect coverage (250) |
| Porch Protection Annual | ₹2,049 | Annual | Porch Protection coverage |
| Porch Protection Annual (alt) | ₹1,999 | Annual | Porch Protection coverage (variant) |
| Camera Protect Annual 500 (higher) | ₹3,149 | Annual | Camera Protect coverage (500) |
| Camera Protect Annual 1000 | ₹4,499 | Annual | Camera Protect coverage (1000) |
| Camera Protect Annual 500 (lower) | ₹1,249 | Annual | Camera Protect coverage (500 variant) |
Your consumer rights in India
Key legal points
Under Indian consumer protection law and e‑commerce rules, there is no automatic universal 14‑day cancellation and refund right for cab services or all paid services.
Refund and cancellation rights depend on the provider's clearly stated terms and conditions; Kangaroo's terms are authoritative for its services.
Dispute escalation
- If you cannot resolve a refund dispute with Kangaroo, you may escalate to the National Consumer Helpline or file a complaint with consumer courts.
- Keep booking confirmations, screenshots, receipts and any written correspondence to support your complaint.
Customer experiences
Positive feedback
Some reviewers praise Kangaroo for reliability, punctuality, courteous drivers and efficient booking with regular flight‑ETA updates.
Tripadvisor and Justdial users have left positive comments about on‑time pick-ups and professional service in some cases; see source links below.
Negative feedback
Other reviews report problems such as rude agents, overcharging for waiting time or overtime, and difficulties obtaining refunds after cancellations or service failures.
A Tripadvisor report describes a case where a larger vehicle was paid for in advance but a smaller car was provided and management refused a refund; keep records if you encounter similar issues.
Documentation checklist
What to gather
- Booking confirmation (email or app screenshot) with date, time and booking ID.
- Payment receipts, transaction IDs and bank statements showing the charge.
- Any SMS, emails or chat transcripts with Kangaroo support or the driver.
How to format submission
- Combine documents into a single PDF or ZIP for email to support or for a consumer complaint.
- Include a short timeline and your requested remedy (refund, partial refund, or credit) in the message body.
Common mistakes
Booking timing mistakes
Waiting too long to cancel is a frequent error; the later you cancel, the higher the deduction under Kangaroo's policy.
Also, not understanding the 'reporting time' rule (roughly 1 hour before pickup) can lead to surprise non‑refunds if a vehicle has already been dispatched.
Refund follow-up mistakes
Failing to save receipts, not taking screenshots of the cancellation confirmation, or not noting the support reference number can complicate refund claims.
Calling support without following up in writing reduces traceability; always keep a written record of requests and responses.
Comparative recap
Table summary
| Cancellation window | Typical deduction | Refund possible? | How to cancel |
|---|---|---|---|
| More than 48 hours before rental | 0% deduction | Yes | Self‑cancel via website/app 'Bookings' |
| 24 - 48 hours before rental | 3% deduction | Yes | Self‑cancel via website/app 'Bookings' |
| 4 - 24 hours before rental | 50% deduction | Partial | Self‑cancel via website/app 'Bookings' |
| 0 - 4 hours before rental or no‑show | 100% (no refund) | No | Cancellation usually not refundable |
| After cab reporting time (~1 hour before) | Convenience charge or no refund | Rarely | Contact support; keep evidence |
Quick takeaways
- Cancel as early as possible to avoid deductions.
- Save all receipts and confirmation messages to support any refund claim.
After cancelling
What to expect next
After you cancel, check your email or app for a cancellation confirmation and any stated deduction amount. Retain that confirmation for disputes.
If a refund is due, Kangaroo states refunds will be processed within up to 21 working days; monitor your payment method and follow up if delayed.
Useful links
Address
Registered address
Flat 8, Queensbury Mansions, Parsonage Road, Bournemouth, England, BH1 2HL.
Contact note
If you need local support in India, use the contact details shown on your booking confirmation or the Kangaroo terms page and keep records of all correspondence.